Audi McKinney

Reviews

• BA

  Brad Alexander

  Apr 6, 2026
  1.0
  Sewell Audi McKinney has always been First class until recently. I’ve serviced many cars there including an R8. I just purchased a RS6 from another dealer because they didn’t have any. These cars are few and far between. I intended to have them do all the service on this vehicle because I live in McKinney and they’ve always been great. I drive in today to meet them and get this car on their books. I asked if there info tech person could help me set up some things I didn’t understand. I was greeted by a gentleman who informed me that if I didn’t buy the car from them it would be very limited help. I kind of understand this but as a long time customer I hoped they would accommodate. That didn’t happen so I guess they won’t get my service in the future. They also won’t get any of my new car purchases either. So, they saved a little money by not helping me but lost on the back end. It’s very disappointing how incompetence and policy out way common sense. So there you have it. Bye bye Sewell McKinney.
• TB

  Tommy Baugh

  Mar 30, 2026
  5.0
  We just purchased our Second Audi and our first one from Sewell. I originally switched to Sewell because we weren't happy with the service where it was bought. What a difference! Fast forward 2 years and it was time to upgrade, I now know we not only upgraded models but Dealerships as well. I have never enjoyed a car buying experience like this before. Our sales person Hennie was one of the easy going hard working folks I've ever seen in the car business. I will defiantly recommend Hennie to all my family and friends. When we drove our new Audi off the lot it had the Tx plates and our Toll Tag already on it. Only thing left to do was enjoy. We are Sewell customers for life.
• AU

  Anthony Udo-Utun

  Mar 27, 2026
  5.0
  Review Title: High-Quality Restoration Marred by Fragmented Communication My recent experience with Audi Sewell McKinney was a nearly three-month journey defined by significant logistical hurdles, internal communication disconnects, and an eventually successful, high-quality restoration. While I am grateful to have my vehicle back in top condition, there are specific areas regarding the "middle" of the service journey that require attention. The "Three Voice" Communication Issue The most glaring challenge was the lack of a unified voice within the service department. On several occasions, I was communicating with three different individuals via text, all of whom provided varying statuses on my vehicle’s progress. One person would suggest a milestone was near, while another provided a contradictory timeline. This inconsistency created a sense of instability and unnecessary frustration. In a luxury service environment, a "single source of truth" is vital; the fragmented messaging made a difficult situation feel significantly more chaotic. Logistics & Delays The repair duration was compounded by months of delays in parts delivery. While I understand global supply chain volatility, being without a vehicle for several months is a heavy burden. During this "logistical limbo," the quality of customer service is truly tested, and the lack of a clear end date made the wait much harder to manage. Professionalism Under Pressure (Hannah & John) Despite these systemic issues, the staff worked hard to bridge the gap: • Hannah: As my primary contact, she was the face of a very delayed process. Even as my frustrations grew, she remained professional and ensured I received some level of communication throughout the ordeal. Her resilience and commitment to the client experience were commendable. • John (Service Manager): John’s involvement was crucial toward the end. He stepped in to ensure the vehicle received the focused attention needed to move past the parts-related stagnation. It was clear that once management took a direct interest, the momentum shifted toward craftsmanship and precision. Technical Quality & Final Result The technical restoration was excellent. Once the parts were secured, John and Hannah ensured the mechanical work was handled with the utmost diligence. The car feels renewed and reflects the high-performance standards I expect from the Audi brand. Summary • Technical Quality: 5/5 – Excellent precision and restoration. • Individual Effort: 5/5 – Hannah and John were professional and dedicated. • Communication: 2/5 – Conflicting updates via text from multiple people need to be streamlined. I appreciate the team’s effort to get me across the finish line. If Audi Sewell McKinney can fix the "siloed" communication between their staff, their service would match the high-quality engineering of the vehicles they sell.
• CC

  Cooper Chambers

  Mar 20, 2026
  5.0
  I had an excellent experience working with Joe Rupprecht at Sewell Audi McKinney. I spoke with several Audi dealerships across the DFW area, but ultimately decided to work with Joe. He took the time to understand exactly what I was looking for and helped me find the perfect car—even with inventory being very limited at the time. He arranged for me to come see the car quickly and was incredibly gracious and fair throughout the negotiation process. The entire experience felt seamless and genuinely customer-focused. What really sets Joe apart is the level of service even after the sale - he’s thoughtful, responsive, and even sends a birthday card, which speaks to the kind of relationship he builds with his clients. The Sewell Audi McKinney location itself is also top-notch. The facilities are beautiful, and whenever I come in for car washes or routine checks, everything is quick, efficient, and in a clean, welcoming environment. Highly recommend Joe and the Sewell team!
• JK

  Jennifer Ketcham

  Mar 20, 2026
  5.0
  We had an absolutely outstanding experience working with Joe Rupprecht at Sewell Audi McKinney! From start to finish, Joe made the entire process smooth, stress-free, and genuinely enjoyable, which is not something you can always say about buying a car. Joe went above and beyond to make sure every detail was handled with care. He was incredibly knowledgeable, patient, and attentive, taking the time to answer all of our questions and making sure we felt completely confident in our decision. There was never any pressure, just honest guidance and a true commitment to providing the best possible experience. What really stood out was the level of professionalism and personal attention. Joe made us feel valued, not just as customers, but as people. That kind of service is rare and truly appreciated. Even after our purchase, Joe has continued to stay in touch, checking in and making sure we are still loving our Audi and that everything is going perfectly. That level of follow-up and care truly sets him apart. We absolutely love our Audi and couldn’t be happier with the entire experience. If you are looking for someone who genuinely cares and delivers top-tier service, Joe is the person to see. Highly recommend—this was easily one of the best car-buying experiences we have ever had!

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