Enterprise Rent-A-Car

4.1
680 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan Rental
Need a rental car in McKinney, TX? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our North Central Expy. location today.

Location

Enterprise Rent-A-Car
426 Metro Park Dr, Mc Kinney, TX
75071, United States

Hours

Reviews

4.1
680 reviews
5 stars
452
4 stars
71
3 stars
30
2 stars
18
1 star
109

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, highlighting specific employees for their excellent service.

Vehicle Condition

Several reviews mentioned issues with vehicle cleanliness and maintenance, including safety concerns with older cars.

Communication Issues

Customers frequently reported difficulties in reaching the location by phone and poor communication regarding reservations.

Rental Process

While some customers had smooth experiences, others faced significant delays and issues with vehicle availability.

Mixed Experiences

Overall, experiences varied widely, with some customers expressing satisfaction while others reported frustration and disappointment.
  • MJ
    Mark Jones
    Nov 13, 2025
    5.0
    I wish I could remember the gentleman's name, but the representative that helped us check our rental car out and return it, was amazing. Front desk customer service was great as well. Someone hit our car and we needed to rent a car for about a month. They offered us a BMW which was great, but one of the things I normally dread is actually going in to get the car and return it. These guys rocked! Highly recommend.
  • BW
    Brandon Wilkerson
    Nov 12, 2025
    1.0
    Was supposed to have the rental at 8. I didn’t get it till almost 9. I missed an important treatment at the hospital because of this. When I asked for corporates number to speak to someone about this, the store rep, I believe Lamar, gave a fake number, hung up and then they wouldn’t answer again. Tires were flat. Trash was left in the vehicle. Gas wasn’t full.
  • SR
    Shelia Rosemon
    Oct 23, 2025
    1.0
    Do not rent from enterprise. They do not clean their vehicles. Older vehicles with over 40k in mileage and my horn didn’t with and neither did my back passenger seat belt didn’t buckle. Safety concerns
  • GC
    Grant Carlson
    Oct 22, 2025
    5.0
    Great service, great vehicle, Great group of service reps! It was quick, easy, and an overall great experience.
  • ME
    Marty Ebert
    Oct 18, 2025
    1.0
    My rental was arranged through an insurance claim, but communication from this Enterprise location was extremely disappointing. They were supposed to call within 4 hours of setting up the rental and again within 24 hours of pickup, but I never received a call either time. Despite multiple attempts, I couldn’t reach anyone at the location by phone. I finally used Enterprise’s online chat, where a rep confirmed a 2 PM pickup from the repair shop - the driver didn’t arrive until 2:30. I was informed they didn't leave until the repair shop texted them. Overall, I wouldn’t personally choose this Enterprise location based on my experience.

Frequently Asked Questions About Enterprise Rent-A-Car

Where is Enterprise Rent-A-Car located in McKinney, TX?

Enterprise Rent-A-Car is located at 426 Metro Park Dr, Mc Kinney, TX 75071.

What are the business hours of Enterprise Rent-A-Car in McKinney?

The location is open Monday through Friday from 7:30 AM to 6:00 PM, Saturdays from 9:00 AM to 12:00 PM, and is closed on Sundays.