Zips Car Wash

Reviews

• DE

  David Enriquez

  Dec 28, 2025
  1.0
  About halfway through the car wash, the driver’s side of my vehicle was suddenly lifted off the ground and became stuck. Eventually, a car wash attendant came over and instructed me to put the car in drive and proceed forward. During this incident, my rear tire was punctured with a hole approximately the size of a quarter, my front tire was slashed, and my rear rim sustained significant scratches. I have used this type of car wash hundreds of times and am fully aware of the proper procedure—keeping the car in neutral, not applying the brakes, and not touching the steering wheel. The attendant did not indicate that I was at fault but also could not explain what caused the incident and did not seem concerned about investigating it, simply stating that “it happens.” Because the wash was not completed, cleaning chemicals were left on my hood, and I have since been unable to remove the residue. Although I was eventually reimbursed for the damaged tires, it took two months to receive the check. The car wash refused to cover the damage to my rim and hood. Most frustratingly, they denied my request for a refund for the car wash itself, despite the fact that the wash was incomplete and caused damage to my vehicle. You would think this would have been the easiest issue to resolve. One attendant made a minimal attempt to help other than just providing me paperwork, while another appeared uninterested and remained on her phone when I tried to communicate with her. The fact that the business is significantly based on the customer experience the didn't seem to take that into much consideration.
• BK

  Bill Kasprzak

  Dec 14, 2025
  5.0
  Awesome place, fast, clean, and efficient. The staff is very friendly and helpful. My car looked great when they were finished. It's self serve, but there was vacuume hoses on both sides of your vehicle. Which was great because anyone who vacuumed a car before experienced that pain of the hose pulling, in the way, too short etc. They even have clean towels to wipe your interior.
• RS

  Russell Schinck

  Dec 13, 2025
  5.0
  Stuart was the best part of my experience! He showed me the different monthly rates and services, I appreciate his positive attitude and thoroughness!
• MP

  Mar Pérez

  Dec 11, 2025
  1.0
  Muy mal servicio, nunca se lavan bien los carros aquí, la parte trasera de mi carro tiene mucha suciedad y siempre es lo mismo deben de actualizar su car wash, no todas las aspiradoras funcionan y las maquinas de aire para quitar las gotas de agua no sirven bien
• EE

  Edward Evans

  Dec 11, 2025
  5.0
  Stuart has excellent customer service made sure he switched my new car over in the app and made sure he took care of my every need make sure you keep him over this location he’s the reason why I keep coming back

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