NTB-National Tire & Battery

Reviews

• AR

  Abdiel Rodriguez

  6 days ago
  5.0
  Came in for some tires and loved the way they kept me informed. The whole process was seamless and everyone was so helpful.
• CC

  C Courtney

  Mar 10, 2026
  5.0
  I would like to recognize the outstanding customer service provided by Kamron, the manager at NTB Tire & Service Centers in The Colony. When I initially had my tires replaced in January, a wheel lock unfortunately became stripped. I only became aware of the issue about two months later when I returned for a wheel alignment and it was discovered at that time. Although Kamron was not the manager at this location when the original service was performed, he immediately stepped in and took ownership of ensuring the situation would be properly resolved. During my first visit to address the issue, the process was taking longer than my schedule allowed. Kamron and I agreed that I would return the following Monday, and he assured me that my vehicle would be made a priority. True to his word, when I arrived Kamron came out to greet me right away, clearly explained what needed to be done, and provided an accurate timeframe. Everything was handled exactly as he said it would be. While issues can occasionally happen in any service environment, what truly stands out is the way they are handled. Kamron demonstrated professionalism, accountability, and a genuine commitment to customer care. His professionalism and sense of responsibility reflect the kind of leadership that builds trust with customers. Excellent leadership and customer service like this truly make a difference.
• MB

  Mary B

  Mar 5, 2026
  5.0
  Excellent customer service. Gene is knowledgeable and honest. No attempt to pressure you by trying to upsale additional unneeded services. And, he gives you the bottom line after a careful assessment of your vehicle re: to your concern.
• ER

  Eric Rivers

  Mar 2, 2026
  5.0
  Great Place !!! Great Amazing Staff made us feel like a part of the family. Now we are committed to being A part of the NTB family moving forward!!!! Thank you Joe and Team!! Wish we could add more stars !!! ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
• JA

  Jessica Atkins

  Feb 27, 2026
  5.0
  Aaron helped me so much today with his awesome customer service. Showed me a couple things on our Kia that my husband and I did not even know was wrong. Thank you Aaron for your great hospitality! I also want to say thank you to Zach today for the help and service he did on the Kia. Very much appreciated. Most definitely recommend this store to everyone 👌

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