Business Details
About
Car Rental Agency
Skip the counter when you rent a car with National in Lubbock. Choose any car in the aisle and manage your car rental right from the National app with Emerald Club. Bring balance to business travel and book your National Car Rental in Lubbock today!
Location
Hours
Reviews
4.1
207 reviews
5 stars
139
4 stars
19
3 stars
10
2 stars
6
1 star
33
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers praised the friendly and helpful staff, with many highlighting exceptional service from specific employees.
Vehicle Condition
While many vehicles were reported as clean and well-maintained, there were several complaints about dirty cars and mechanical issues.
Check-in Process
Customers experienced long wait times at the counter, with some reporting inadequate staffing during peak hours.
Communication Issues
There were multiple complaints about poor phone support and lack of follow-up on customer inquiries.
Reservation Experience
Some customers noted issues with vehicle availability and the inability to upgrade without additional fees, leading to frustration.
- ABAllison BicknellNov 13, 20255.0Made a mistake with my rental explained it to the counter and those guys were top notch! Got me car and were super nice about my mess up. Shout out to Devin in the Lubbock Tx location for great customer service.
- BMBrent MooreNov 11, 20251.0National did not maintain the vehicle. Keep getting a dashboard message and dinging alarm to "Oil Change Required". Message would block view of other vital dashboard information. Keep also receiving a dinging alarm and dashboard message that a tire was not properly inflated. This message would rotate from one tire to the next. Very annoying. All these issues could be avoided with proper maintenance and inspection prior to renting the vehicle.
- MWMelody WattersOct 26, 20255.0Great Customer Service and vehicle selection.
- SPSuzanne ParkerOct 20, 20255.0Had a great experience with National in Lubbock, TX and Roswell, NM. Needed a car in a real hurry and they had great availability and super friendly agents. My trip was successful because I was able to get where I needed , when I needed to. No unnecessary upsell or loads of paperwork to handle. Great service!! Thanks.
- JJJoshOct 18, 20252.0Side mirrors are always dirty, last car had half a tank of gas, this one has no wiper fluid. Frequently, the inside windshield is dirty. IT's always something...
Frequently Asked Questions About National Car Rental
Where is National Car Rental located in Lubbock?
National Car Rental is located at 5401 N Martin Luther King Blvd, Lubbock, TX 79403, USA.
What types of cars can I rent from National Car Rental in Lubbock?
You can rent economy, luxury, and standard rental cars from National Car Rental in Lubbock.
What are the operating hours for National Car Rental in Lubbock?
National Car Rental is open Monday to Friday and Sunday from 8:00 AM to 11:59 PM, and on Saturday from 9:00 AM to 8:30 PM.
How can I book a car rental with National Car Rental in Lubbock?
You can book your rental car online via their reservation URL at https://www.nationalcar.com/en/car-rental-locations/us/tx/lubbock-preston-smith-intl-airport-65x6.html.
Does National Car Rental in Lubbock offer any special discounts?
Yes, National Car Rental offers special offers which you can check at https://www.nationalcar.com/en/car-rental/specials.html.
What payment methods are accepted at National Car Rental in Lubbock?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa.
Can I use the National Emerald Club app to manage my rental at the Lubbock location?
Yes, you can skip the counter and manage your car rental using the National Emerald Club app at the Lubbock location.
Which nearby car rental agencies are close to National Car Rental in Lubbock?
Nearby car rental agencies include Hertz, Avis Rent A Car, Alamo Rent A Car, Thrifty Car Rental, and Enterprise Rent-A-Car, offering alternatives or options if needed.
What nearby facilities can I visit before or after renting a car from National in Lubbock?
You can enjoy a coffee at Starbucks, grab a bite at Pizza Hut Express or Burger King, or relax at the Home Team Sports Bar near National Car Rental in Lubbock.
Is National Car Rental located near Lubbock Preston Smith International Airport?
Yes, National Car Rental in Lubbock is conveniently located near Lubbock Preston Smith International Airport, making it easy for travelers to pick up rental cars after their flights.