Business Details
About
Car Rental AgencyVan Rental
Need a rental car in Lubbock, TX? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our 327 Spur & Frankford location today.
Location
Hours
Reviews
4.0
503 reviews
5 stars
322
4 stars
52
3 stars
31
2 stars
23
1 star
75
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, professional, and helpful, with specific mentions of employees like Jason, Hailey, and Jake.
Vehicle Availability
Several reviews highlighted issues with vehicle availability, including long wait times and receiving different vehicles than reserved.
Cleanliness and Condition
Customers reported mixed experiences regarding the cleanliness and condition of the vehicles, with some receiving well-maintained cars while others noted dirty or poorly maintained vehicles.
Communication
There were complaints about poor communication regarding reservations and vehicle readiness, leading to frustration among customers.
Overall Experience
While many customers had positive experiences, there were significant complaints about service inconsistencies and unprofessional behavior from some staff.
- KVKyle VernonNov 14, 20255.0Easy check out and check in. Great car and friendly staff. No hassle.
- JHjeweljana helmNov 2, 20255.0Jason (JDawg) made the process easy peasy! Great energy and conversation while answering every question big or small. 10/10 “JASON, JASON, JASON” *we all cheer in unison*
- LFLupe FloresNov 1, 20255.0Great service
- RCRachel CristanOct 13, 20255.0My husband Joe recently rented us a vehicle for a family trip. We ran into some difficulties and Jason made it right for us. He is excellent at his position even with upset customers and he turned it around for us. His team management was excellent.
- WMWendy McWilliamsOct 7, 20251.0If we could give Enterprise a 0stars we definitely would!!!! You reserve a car for what? Show up and wait 2+ hours bc they dont have what you reserved or they tell you “sorry we gave it away”- “we were low on inventory” and don’t have anything for you. On top of that when we did get a car- it wasn’t what was requested, and it was unsafe. Yet at exchange they gave the vehicle we drove over there for away yet again! They are rude and have no accountability and don’t care that they waste your time. So unprofessional, will never recommend them and hope anyone who reads this goes with another rental company.
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles can I rent from Enterprise Rent-A-Car in Lubbock, TX?
You can rent a wide range of vehicles including standard cars, vans, and luxury cars at Enterprise Rent-A-Car in Lubbock, TX.
Where is Enterprise Rent-A-Car located in Lubbock?
Enterprise Rent-A-Car is located at 5716 Spur 327, Lubbock, TX 79424.
What are the operating hours of Enterprise Rent-A-Car in Lubbock?
Enterprise Rent-A-Car is open Monday to Friday from 7:30 AM to 6:00 PM, Saturday from 9:00 AM to 1:00 PM, and Sunday from 10:00 AM to 2:00 PM.
Can I make a reservation online for a rental car at this location?
Yes, you can reserve a rental car online at https://www.enterprise.com/en/car-rental-locations/us/tx/lubbock-327-spur-frankford-6511.html.
What payment methods are accepted by Enterprise Rent-A-Car in Lubbock?
Enterprise Rent-A-Car accepts American Express, Cash, Check, Discover, Mastercard, and Visa.
Does Enterprise Rent-A-Car offer any special discounts?
Yes, they offer discounts for active military members.
Is Enterprise Rent-A-Car in Lubbock woman-owned?
Yes, this location is owned by women.
What nearby places can I visit before or after renting a car at Enterprise Rent-A-Car?
Nearby places include the Corner Store for convenience items, Goodwill Industries International for thrift shopping, and the Cinemark Movies 16 and XD theater for entertainment.
Are there any nearby automotive services near Enterprise Rent-A-Car in Lubbock?
Yes, nearby automotive services include Texas Body and Frame for auto repairs, MCWHORTERS TIRE & SERVICE for tire services, and Classic Motor Cars for used car sales and auto repairs.
How can nearby gas stations be helpful when renting a car from Enterprise in Lubbock?
Nearby gas stations like Valero provide convenient refueling options for customers picking up or dropping off rental cars, ensuring a smooth rental experience.