Auto Parts StoreCar Battery StoreAuto Accessories StoreAutoZone
AutoZone Lubbock #1411 in Lubbock, TX is one of the nation's leading retailer of automotive replacement car parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Lubbock, TX or call us at (806) 763-9017.
Feedback on customer service is mixed, with some praising helpful staff while others report rudeness and unprofessional behavior.
Product Knowledge
Several customers highlighted the staff's knowledge and ability to assist with diagnosing car issues and recommending appropriate parts.
Positive Experiences
Many reviews mention positive experiences with specific employees who went above and beyond to help customers.
Inconsistent Service
There are reports of inconsistent service quality, with some customers receiving excellent assistance while others faced difficulties and poor treatment.
JV
Jermiah Vasquez
Dec 29, 2025
5.0
Good service
LL
Lizmneal
Nov 8, 2025
5.0
Rebeca was so much help. Best service from an auto parts store I have ever had.
YY
yaneli
Oct 31, 2025
1.0
Terrible customer service, no proficiency at all, these people have no clue what they’re doing, so rude and lazy!! Worst customer service of my life!! I won’t be coming back to this horrible place.
ST
Some Tings
Oct 31, 2025
1.0
Horrible customer service! The staff have zero clue on what they’re doing. Clearly this job isn’t for them and they’re rude. Very unprofessional, and I won’t be coming back.
CW
Chance Wheeler
Oct 31, 2025
1.0
So I went in and received no help infact they told me “google exists” and pulled up a YouTube video and told me to do it myself and i ended up stabbing myself, they then said they cant do it because it would be a liability but if you work at a car shop you should know how to do these things 0/10 horrible experience the one 3201 50th street was great help and did it without any problems