Auto Parts StoreCar Battery StoreAuto Accessories StoreAutoZone
AutoZone Lubbock #1411 in Lubbock, TX is one of the nation's leading retailer of automotive replacement car parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Lubbock, TX or call us at (806) 763-9017.
Feedback on customer service is mixed, with some praising helpful staff while others report rudeness and lack of assistance.
Product Knowledge
Several customers highlighted knowledgeable staff who provided valuable assistance, while others experienced issues with incorrect parts and poor guidance.
Positive Experiences
Many customers shared positive experiences with specific employees who went above and beyond to help, indicating that individual staff performance can significantly impact customer satisfaction.
Store Management
There are complaints about unhelpful and rude management, which negatively affected customer experiences.
Overall Satisfaction
While some customers had great experiences, others expressed frustration with service quality and product availability, suggesting inconsistency in overall satisfaction.
SV
Summer Vasquez
Jan 27, 2026
1.0
I went into the store looking for a specific auto part and Liz was behind the counter. She was extremely condensing and I had to ask her to show me where it was, she seemed to be bothered that just pointing in the general direction of the aisle did not suffice. Although I will say that the only part of her customer service skills that resembled any kind of basic retail training is that she did greet customers as they entered the store.
Do better autozone.
JV
Jermiah Vasquez
Dec 29, 2025
5.0
Good service
LL
Lizmneal
Nov 8, 2025
5.0
Rebeca was so much help. Best service from an auto parts store I have ever had.
YY
yaneli
Oct 31, 2025
1.0
Terrible customer service, no proficiency at all, these people have no clue what they’re doing, so rude and lazy!! Worst customer service of my life!! I won’t be coming back to this horrible place.
CW
Chance Wheeler
Oct 31, 2025
1.0
So I went in and received no help infact they told me “google exists” and pulled up a YouTube video and told me to do it myself and i ended up stabbing myself, they then said they cant do it because it would be a liability but if you work at a car shop you should know how to do these things 0/10 horrible experience the one 3201 50th street was great help and did it without any problems