Auto Parts StoreCar Battery StoreAuto Accessories StoreAutoZone
AutoZone W Main St in Lewisville, TX is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Lewisville, TX or call us at (972) 221-1433.
Feedback on customer service is mixed; while some employees like John, Rocky, and DJ received high praise for their helpfulness and professionalism, others were criticized for being inattentive or rude.
Staff Knowledge
Several reviews highlighted the varying levels of staff knowledge, with some customers expressing frustration over employees' inability to assist with specific automotive issues.
Service Efficiency
Customers reported long wait times and inefficient service at times, particularly when the store was understaffed or employees were not proactive in assisting customers.
Positive Experiences
Despite some negative feedback, many customers shared positive experiences, particularly with employees who went above and beyond to assist, such as Brad and Noah.
MS
M Sutton
5 days ago
5.0
I went to this Autozone to purchase bulbs for back license plate.
Brad-Archer went way above the call of duty in putting the bulbs in, while it was misting rain.
The I went to give them each $20 for lunch, and they thanked me but said they were not allowed to take it.
If you have need of any auto parts, this is the place to go---they really deserve 10 stars instead of just 5.
Mike Sutton
HR
Harrison Riggs
Dec 30, 2025
1.0
The three cashiers at the front were so engaged in a conversation about wrestling that they all forgot to say a single word to me. Even the dude ringing me up said nothing. Will not be back.
KM
Kayla Michelle
Dec 13, 2025
5.0
Rocky at AutoZone was amazing! He helped take out my niece’s battery and put it back in with no problem. He was extremely helpful, patient, and kind the entire time. We really appreciated his help and great customer service. Thank you, Rocky!
WM
Wisthon Mendoza
Nov 15, 2025
1.0
No le doy ninguna estrella por qué te atienden de mala gana
KV
KayCee Parrott Vaughn
Nov 8, 2025
5.0
Rocky was amazing! Another place couldn't get my old battery out in order to replace it but he managed it perfectly. I would definitely recommend this AutoZone to anyone needing their battery looked at!