Auto Parts StoreCar Battery StoreAuto Accessories Store
AutoZone W Main St in Lewisville, TX is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Lewisville, TX or call us at (972) 221-1433.
Many customers praised the helpfulness and professionalism of staff members like John, DJ, and Jorge, while others reported poor service and unhelpful attitudes from some employees.
Knowledge and Assistance
Several reviews highlighted staff members' ability to educate customers about their vehicle issues and provide thorough assistance, particularly with battery replacements and diagnostics.
Staffing Issues
Multiple customers noted long wait times and inadequate staffing during busy hours, leading to frustration and dissatisfaction.
Positive Experiences
Many customers expressed satisfaction with their visits, particularly when receiving assistance from specific employees who went above and beyond to help.
Inconsistency
Feedback indicated a mix of experiences, with some customers receiving excellent service while others encountered unprofessional behavior and lack of knowledge.
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KayCee Parrott Vaughn
Nov 8, 2025
5.0
Rocky was amazing! Another place couldn't get my old battery out in order to replace it but he managed it perfectly. I would definitely recommend this AutoZone to anyone needing their battery looked at!
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Rayyan Eshaghpour
Nov 3, 2025
5.0
Rocky is rock star he helped me out with my battery and he was very informative and polite. Thank you for the amazing service
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Elesé Arias
Oct 31, 2025
5.0
Jorge S was amazing! He took the time to really figure out what was going on with my vehicle and was very thorough throughout the whole process. He discovered that the issue was my battery and even checked to see that it was still under warranty from the last time I had it replaced at AutoZone. He was able to swap it out for me right then and there, which saved me so much time! He also educated me a lot about my car and helped me understand things I didn’t know before. I’m super happy my vehicle is running great again, and I’ll definitely go back to Jorge if I ever need help in the future. Highly recommend! 🚗🔋👏
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Shannon Franklin
Oct 30, 2025
5.0
My check engine light came on so I went to auto zone to get a free diagnostic check. Jorge S helped me tremendously. Not only did he get the codes and send it to my email but he also told me what to expect if I go to a mechanic to get it fixed. He educated me on the process and what kind of diagnostic/warranty places will offer to properly fix my vehicle. He actually cared and that’s what I appreciated the most! Thanks auto zone and Jorge!! - Santana Francisco
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Jenny Lara
Oct 29, 2025
5.0
I was having issues with my vehicle on the way to Work. Stop by AutoZone in a very nice gentleman Jorge asisted me with my concerns. Very profesional and informative. I’ll be back for more Services .