Advance Auto Parts

4.0
306 reviews

About

Auto Parts StoreAuto Parts & AccessoriesAuto Accessories StoreAdvance Auto Parts
Your local Advance Auto Parts at 1991 Lakepointe Dr in Lewisville offers automotive aftermarket products, free store services and same day options at most locations. Our leading brands include FRAM fluids and oil filters, Carquest parts and DieHard® batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Speed Perks, the loyalty program that earns points toward discounts on store items and gas at participating Shell stations. Call your local store or shop online today!

Details

  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsNot available

Location

Advance Auto Parts
1991 Lakepointe Dr, Lewisville, TX
75057, United States

Hours

Reviews

4.0
306 reviews
5 stars
185
4 stars
51
3 stars
14
2 stars
8
1 star
48

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, highlighting specific employees like Lauren, Ryan, and Derrick for their exceptional service.

Product Availability

The store is noted for having a wide selection of parts in stock, often including hard-to-find items due to its warehouse connection.

Return Policy Issues

Several customers expressed frustration with the store's return policy, particularly regarding electrical parts and online purchases.

Store Hours Confusion

Multiple reviews mentioned discrepancies between the store's actual hours and those listed online, leading to customer inconvenience.

Mixed Experiences

While many customers had positive experiences, there were also reports of poor service and unhelpful staff, indicating inconsistency in customer interactions.
  • BL
    Big Lover
    Dec 26, 2025
    5.0
    I called and spoke with Lauren and I have to say she's probably the friendliest voice I've spoken to on the phone at an auto.oarts store in years. I was a Ford Service Manager and worked for Ford 17 yrs and if I was still employed there I would imof stolen her from you guys. It's hard to find the right niche of workers nowadays so I was always on the hunt for the best, and I think Laurens phone skills would qualify for that ! All I was searching for was. $6 40 amp fuse Thanks Lauren You Rock Kyle Chaddick
  • CL
    Casey Lewis
    Dec 19, 2025
    5.0
    I can't thank Angela and Ryan enough for their customer service and quick battery change.
  • SF
    Spencer Ferguson
    Nov 21, 2025
    1.0
    Break pads are cheaper to purchase through advanced auto online but they don’t tell you when checking out at the store. 41.99 vs 18.99 👎
  • EB
    Eddie Beamz
    Nov 14, 2025
    3.0
    They've been great with most car parts however DO NOT BUY electrical parts, they do no honor returns or exchanges, even when given wrong parts, which apparently happens often.
  • KS
    Keenan Sturtevant
    Nov 13, 2025
    1.0
    Very not helpful, after being sent here by another store to do a return, they took the receipt to their manager to have a laugh that I was told to come here. I am beyond frustrated. Their suggestion was to return to the first store to return the part. Such a waste of time, I just threw away the part(s) because its too hard to deal with Advanced Auto Staff. Never shopping at Advanced Auto Parts again.

Frequently Asked Questions About Advance Auto Parts

Can Advance Auto Parts install/replace my car battery?

Yes, we will install your battery for free with purchase. Exclusions may apply*

Can Advance Auto Parts recycle used oil?

Yes, we will recycle your used motor oil. Exclusions may apply*