AutoZone Auto Parts

Reviews

• LG

  Luis Gomez

  Mar 28, 2026
  1.0
  Beware of them lying to your face to get a up sale. If 0 stars was an option I would have given them a negative 10. Today I went to this Autozone to charge my battery around 11:40am. I was told about an hour and a half my battery should be charged. I was under the assumption that they would at least attempt to charge my battery however that wasn’t the case. When I went back around 1:30 to pick up my battery the first thing I noticed was that my battery was cold to the touch meaning the battery was never put on a charger. Then on top of that the employee proceeded to “check” my battery and looked me straight in my face and told me my battery was bad. I then pointed out how is it a bad battery when this battery was purchased last year and it’s cold. At that point the employee says that my battery is dead and to go to o’Reilly to get a warranty swap. Went to my truck at which point I looked up the nearest o’Reilly luckily it was just around the corner. I’m new to this area so I don’t know exactly where places are around here. Anyways I went to the o’Reilly they had me place my battery in the charging station which to me actually confirms that hey I at least know my battery will get an attempted charge. I was told a given time frame of about 45 minutes to an hour. I’m not exaggerating when I say not even 45 mins later they actually called me. I was amazed because they actually called me which in my opinion is actually really good customer service. The employee who helped me with my battery at o’Reilly notified me and let me know that my battery was done charging and surprise surprise not really a surprise, it actually turned out to be a good battery with a 100 percent charge. Not only was my time wasted in the morning I was disappointed given that when I worked for autozone in El Paso it didn’t matter if the battery was from autozone Walmart or o’Reilly one thing I would never do is lie about something just to get a up sale. Costumer satisfaction is not a thing here I guess. So if you go here with anything battery related save your time and money because they can’t even do the bear minimum. They would rather lie to you waste your time and have you spend money when you really don’t have to.
• JG

  Jhaniya G

  Mar 22, 2026
  5.0
  THANK YOU TRISTAN!! I came here to get a new battery for a pretty good price and was also able to get in installed here thanks to Tristan D!!! I really appreciate him, he was beyond helpful and so fast! There was a handful of people in the store when I got there but he was still able to take some time out and replace the battery for me. Car is starting right up perfectly now. Thank you!
• LS

  Lyssa Sees

  Mar 14, 2026
  5.0
  We went in because my truck was being weird Wes and Justin went above and beyond to help my husband and I out and got my dodge right back to normal! Customer service such as theirs is the reason why they will forever have loyal customers i will always come back!
• MG

  Megan Garcia

  Mar 12, 2026
  5.0
  2 weeks ago I pulled into the store , it was dark and all I knew was something wasn’t right with my car. I had heard noise after going over some gravel and my battery light came on and car was overheating. I came in around 8pm to ask if they could check my battery. Joshua came out and asked me exactly what happened and what noises I heard. He tested my battery took a look at the engine, flashlight in hand and said I couldn’t leave the parking lot- my belt had come off. He directed me to the right product and after hours put my belt on for me! I have not been having the best events happen lately and I honestly didn’t have anyone in the moment to help me but he was beyond helpful- even apologized for how ‘long’ it took to get belt on. I didn’t mind because I was just grateful for his willingness to help. I cannot for the life of me find my receipt to leave a proper review. I’ve had an autozone account for a long time and never had an issue with staff in Leander. Please give Joshua his flowers.
• MJ

  Mr James

  Mar 9, 2026
  5.0
  I love coming here. The staff are pretty great & there's a lot of staff who are military veterans. They have a large selection of parts & if you need something specific they can usually order it for you. I worked with Justin today how as awesome. He was knowledge, friendly & very helpful. Autozone is always a shop I got to for car parts but this is a great store. I will be back for sure if I need anything else.