Ken Stoepel Ford

Reviews

• ET

  Eileen Thompson

  Mar 25, 2026
  5.0
  We recently had our nearly 100k mile Ford F-150 serviced at Ken Stoepel Ford Quik Lane. Logan, our advisor, did a great job of explaining what was possibly going on with our truck— from best to worst case scenarios, and what he thought was most likely. (He was right!) Logan kept us informed of the team’s progress every step of the way so we never felt like we were hanging in limbo. (Many thanks also to the master mechanic who helped troubleshoot the issue which potentially saved us from hefty transmission costs!) Side note: I had recently convinced my husband (a previous Dodge owner) to purchase a Ford 250 diesel truck, just because of the consistent level of service I had always received from the team at Quik Lane. This was his first time to meet Logan (a diesel specialist) and was thoroughly impressed by Logan’s knowledge and service skills. He now has a better understanding of why I go to Ken Stoepel Ford!
• RF

  Regina Fell

  Mar 24, 2026
  5.0
  One of the top dealerships I've ever worked with, without knowing a soul there! Other experiences I've had that were great were usually because I had an "in". Not here. I essentially walked in off the street and wandered looking for a sales person. We found Philip Marlowe. We took about a week to decide and finalize but when I went back to finish up the paperwork the next weekend and get through financing, Phil had everything ready, in order, and correct. There was plenty of communication throughout the week via text, which was perfect for me. Good deal, good sense of humor. Will definitely be back in three years when my lease runs out...or sooner if he ropes my husband into a new truck ;-)
• JH

  Justin Heidenreich

  Mar 3, 2026
  5.0
  The sales Team was amazing. Katie did a fantastic job of having everything prepared and ready for me. She ensured it was a smooth process and transition with the trade-in to the new vehicle. She had me in and out of the dealership in 2 hours. The rest of the s t aff was equally impressive and friendly and took great care of me while making sure me every need and concern was met. Fantastic job, this was hands down the best experience I have had purchasing a vehicle and plan to recommend them to everyone.
• VB

  Vince B

  Feb 25, 2026
  5.0
  I can highly recommend Philip Marlowe in Sales at Ken Stoepel Ford. I had a very positive experience in purchasing my new truck. Philip is a good listener and a darn good problem solver. He was patient in determining and satisfying my needs, and worked hard to resolve my concerns and find the right vehicle. I don't give 5 stars lightly, but I do have to say he earned each of them. Give him a call or stop by when considering your next purchase.
• RR

  RSB

  Feb 6, 2026
  5.0
  I just bought a new Mustang from Ken Stoepel Ford in Kerville. The entire experience was the best new-car purchase experience I've had, and I've bought 18 new cars over the past 40 years. I first made contact with them via Zach in the online sales dept. He was helpful and not pushy - what a rare experience! Zach set me up with Matt in Sales for a test drive. Matt is awesome - he was also helpful during the drive and not pushy about closing the sale. We negotiated for a fair deal on the price of the Mustang and value of my trade in. I was happy. Tom in Finance got me an interest rate below the maximum I said I would pay. Nice surprise! Tom made the contract process fast and informed me of optional service agreements, but did the push them on me. Notice a theme? The team at Ken Stoepel were always friendly and always helpful but never pushy. What a refreshing experience! I had to return to the dealership the day after purchase to drop off the second key to my trade in. I had noticed a small factory defect in the vinyl stripe on the Mustang and brought it to the attention of Benjamin (internet sales department, I think). He contacted Mike, the sales manager, and Mike arranged to get it fixed quickly. I could tell he wanted to make me an even happier customer. Because of my experience buying the Mustang I will take it to Ken Stoepel for service even though a different Ford dealer is closer to my home. And when it is time to buy a new Ford I will head straight to Ken Stoepel Ford.