Penske Truck Rental

Reviews

• TM

  Trish McMillon

  Aug 30, 2025
  1.0
  If I could give a lower rating believe me I would. We rented a truck to move my daughter and her family from Clovis NM to San Antonio Texas. What should’ve taken us 7.5 hours has now taken us 10+. This damn truck has broken down 3 times. And the 24-7 rental assistance places you on horrible hold times and then tells you it’s going to be 4-5hours to get someone to help you. Now we are stuck on I-10 in 104 temps with an infant sweating our butts off. I would never recommend ANYONE use Penske. Well worth the extra money Uhaul would’ve charged.
• CG

  Candace Gilshenan

  Jun 20, 2020
  1.0
  You would think that Penske would be concerned with the health of the community and disinfect the trucks!!! NO they are not concerned, the truck is filthy!!! Steering wheel and all around drivers area had clearly not been wiped down! Very disappointed when we are in the middle of a pandemic!!
• SD

  Scott Davis

  Nov 16, 2019
  5.0
  I Didnt have time to leave a proper review the other day. To start off with, I had a great experience with Penske truck rental service at the Kerville location (home depot on Sidney Baker). Janie and Laurie(?) were so helpful and went out of their way to get me taken care of. Janie was being trained on the process and when it didn't go her way due to a computer issue, she did the pro move of asking laurie(?) to switch customers so that counter service wasn't slowed down. Alex (again with the names) came with her to show me the vehicle and get the paper worked out. they both helped me attach the car carier to the truck. I normally deal with U-haul. I actually rent a pickup from them at least 2 or 3 times a month. not once have i had any customer service experience with u-haul as good as the one i had the other day. If penske provided pickup truck rentals in my area (north Austin/round rock) i would def rent from them the negative? the guys on the receiving end of the truck rental (home depot rental counter) in ********* city were far less customer service oriented and far less welcoming / friendly. I'm not looking for bubbly/effervescent behavior but there was definitely a marked difference between the Kerville and ********* city reps. happy with my rental and service would rent again.

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