Enterprise Rent-A-Car

4.0
363 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan Rental
Need a rental car in Kerrville, TX? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Kerrville location today.

Location

Enterprise Rent-A-Car
2042 Sidney Baker St, Kerrville, TX
78028, United States

Hours

Reviews

4.0
363 reviews
5 stars
233
4 stars
34
3 stars
16
2 stars
17
1 star
63

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praised the staff for being friendly and helpful, others reported rude behavior and poor communication.

Vehicle Availability

Many customers expressed frustration over reserved vehicles not being available upon arrival, leading to significant inconvenience.

Cleanliness and Maintenance

Several reviews highlighted issues with vehicle cleanliness and maintenance, including dirty cars and mechanical problems.

Reservation Issues

Numerous customers reported problems with the reservation process, including overbooking and lack of proper documentation.

Staff Performance

While some staff members received commendations for their professionalism and helpfulness, others were criticized for being unprofessional and dismissive.
  • JS
    John Scott
    Nov 17, 2025
    1.0
    Do not go here or rent from them under any circumstances. They probably won't have your vehicle, or it will be dirty , deal with employees that are indignant, and may be overcharged on your card. Typical for Kerrville. And the hill country. Horrible experience.
  • JS
    JK SE
    Nov 17, 2025
    1.0
    Why is their not enough staff to answer your phones on a Monday during operating hours? I have a reservation and I need to confirm details with an agent and have called three times and the gentleman doesn't even say hello he just says "hold" . I have waited now 30 minutes and called 3x. Thi is ridiculous and unprofessional.
  • BM
    Bryan Moore
    Nov 11, 2025
    5.0
    Everyone was super helpful and I really enjoyed driving the Toyota Camry hybrid, it used half of the gas that my Altima got on the same trip last month.
  • DL
    Diane Lindner
    Nov 5, 2025
    5.0
    The best rental place. They were informative, helpful, and courteous. An awesome experience!
  • GL
    Glen Lanke
    Nov 2, 2025
    5.0
    Lack of preparation of vehicle, lack of vehicle instruction resulting in not being able to use the vehicle until the next day. No documentation (manual and rental info) left in the vehicle

Frequently Asked Questions About Enterprise Rent-A-Car

What services does Enterprise Rent-A-Car in Kerrville offer?

Enterprise Rent-A-Car in Kerrville offers car rental, van rental, auto rental, luxury car rental, and airport pick-up services.

Where is Enterprise Rent-A-Car located in Kerrville, TX?

Enterprise Rent-A-Car is located at 2042 Sidney Baker St, Kerrville, TX 78028, US.