Shottenkirk Nissan Katy

Reviews

• SH

  Santo Hern

  6 days ago
  5.0
  Went in to find a new car and Francesco was amazing from the entrance he greeted me and my family amazingly. We are super happy to find him. He and Fernando one of the managers work with us and we drove with our new Pathfinder thank you again 🙏
• CT

  Châu Trần

  Nov 14, 2025
  5.0
  I went there to get my oil change last week. I do recommend to call them before head to get an appointment cause even then, whole thing still took around 3 hours. The check in is fast and the staff is very nice too. After I done with my service, they showed me the list of other services that I need to do soon so I can get it done one by one in the future. I don’t know too much about cars so that is nice to know that in advance so I don’t have to pay everything at once.
• RS

  Ryan Smith

  Nov 13, 2025
  5.0
  We just purchased a used car from Shottenkirk last night. Javier greeted us and was excellent through the entire process. He worked closely with both the GM Fernando and Christopher in Finance. It was a great experience all around and can't recommend Javier enough if you are looking for a new or used car.
• RF

  Ray Farley

  Nov 9, 2025
  1.0
  I had a scheduled lease return appointment with Nissan Katy for Saturday noon. The appointment was confirmed in advance through chat and text messages for lease return with the associate name, including a reminder on the day of the visit. When I arrived on time, I was told that they do not accept lease returns on Saturdays. I showed the staff my confirmation messages, but instead of offering a solution, they mentioned that the associate who scheduled it might have had a medical emergency and Nissan katy doesn't return lease on Saturdays. Unfortunately, there was no effort to clarify their lease return policy, how appointment works or assist with next steps. After waiting with no progress, I called another Nissan dealer at I-10 and Beltway 8, who said no appointment was needed. They were welcoming and completed my return in under 10 minutes. Nissan Katy also had higher lease prices when I first got the vehicle, and this poor service experience confirmed my decision to go elsewhere although its closer to my place. I’d recommend visiting another Nissan dealer for a smoother and more professional experience.
• AO

  Alexis Caballero Oficial

  Nov 1, 2025
  1.0
  A bad experience with Shottenkirk Nissan of Katy I bought a 2022 Nissan Frontier, and at first, everything seemed great — very nice attention and a smooth sales process. But everything changed after signing. I found out that my monthly payment was higher than what we had agreed, because they added two unnecessary insurances (one from Nissan and another separate one) without clearly explaining them. When I asked to remove them, they said it was already signed and there was nothing they could do. They also promised to fix a scratch on the door and do a full cleaning, but they never delivered. Every time I try to schedule the service, I end up waiting over an hour and leaving without any solution. On top of that, I had to replace all four tires, because even though they looked fine on the outside, they were retreaded inside and kept losing air. Overall, buying from this dealership was a big mistake. The post-sale service is terrible, they don’t keep their promises, and take no responsibility once you’ve signed the papers. I do not recommend buying here if you’re looking for honesty and real customer service.

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