Shottenkirk Nissan Katy

Reviews

• MM

  M M

  3 days ago
  5.0
  I had a very good experience completing the trade-in of my vehicle at this dealership. From the very beginning, the process was clear, transparent, and without any unnecessary pressure. I would especially like to highlight the service provided by Francesco Adragna, who was professional, patient, and honest throughout the entire process. He took the time to answer all my questions and made me feel supported during an important decision. I would definitely recommend this dealership and Francesco if you are looking for a serious and respectful buying experience. Tuve una muy buena experiencia realizando el trade-in de mi vehículo en este dealer. Desde el primer momento el proceso fue claro, transparente y sin presiones innecesarias. Quiero destacar especialmente la atención de Francesco Adragna, quien fue muy profesional, paciente y honesto durante todo el proceso. Respondió cada una de mis preguntas y me hizo sentir acompañado en una decisión importante. Sin duda, recomiendo este dealer y a Francesco si buscas una experiencia seria y respetuosa.
• TN

  timeless nails

  Dec 28, 2025
  1.0
  *** BE CAREFUL WHEN BUYING A CAR AT THIS DEALERSHIP ( especially avoid the guy named MARCO ) I purchased a car, new from this dealership. I live in san antonio and they were willing to take the car down to me. However, when they drove the car to me, there was 3 different spots with damage on the NEW CAR. I felt bad if I refused to take it and they said they would issue me a due bill which will fix the damage later, so I took the car . The guy named Marco said he can fix the 3 spots for $350 . In my opinion no one can fix it for $350. He also said his guy can only come tuesday to fix it. However, I told him I am only available Monday because I live far and only have that day off. Seems like he was just giving me a hard time. I tried to call him and leave him a message 2 times, but he didn’t respond or care. To me, this is a rip off and I also know how it goes, after they already sold the car, they will ignore you.
• RV

  Raena Voskamp

  Dec 27, 2025
  2.0
  Sales experience was great I had no issues with the sales team. They were very accommodating and helpful. My issue is with their “Finance Director”, Christopher; I expressed interest in GAP coverage but I didn’t like the payment amount, he said let me see what I can do to get the payment back down for you, awesome right? Not so much. He told me he extended the term of my loan by a couple of months to “get my rate down” and the payment was actually lower than where it was originally; upon reviewing the sales invoice/contract, I noticed that the total amount financed was considerably higher than what it should have been so I pointed that out and verbatim he responded with “that’s for your GAP coverage you chose”, never once did he mention an extended warranty or tech package and my fault for being there for 5 hours and starving so I was wanting to get out of there. Signed the paperwork and left. The numbers were bugging me and my husband started looking up brand new Jeep Grand Cherokee prices, I could have gotten a brand new one with the amount financed. I pulled out my paperwork the next day and realized that one, there were 3-4 different cash/sale prices listed across the paperwork and I noticed that there was an almost $4000 added for some sort of Ethos VAC which I could find no specific paperwork for in the 50 sheets of papers I was given. I called Chris, and he tried talking to me like I was absolutely stupid, very condescending tone and tried to tell me he told me about that and how that’s how he got my rate down etc. No. He flat out lied about what I was signing up for, no transparency, no apology, nothing. He NEVER once mentioned it was some sort of extended warranty, all he ever mentioned was GAP. Luckily, I was able to cancel the policy but I don’t appreciate someone trying to “slide” something in, so he can pad his pockets a little more. My experience with him was he is your typical sleezy sales guy just trying to make an extra buck off someone else’s hard earned money.
• BC

  Bryan Crenshaw

  Dec 24, 2025
  1.0
  This is specifically related to the Service area of this dealership. My advice: Be careful! They will try to overcharge you! Read and understand your quote, do a bit of research and question them. Our experience: The “engine malfunction- reduced power” light came on, and SIMULTANEOUSLY, 2 lights regarding deactivated safety features came on. These lights were obviously related to a single issue (they came on at EXACTLY the same time), yet they wanted $189 to diagnose the engine light, and another $189 to diagnose the other lights. I declined the second one, and sure enough, ALL of the issues were corrected by addressing only the engine light problem. Also, the “inspection report” had a big green check mark next to “brake rotors” (meaning the brake rotors were in good shape), however, the quote included HUNDREDS of dollars to replace the 2 rear brake rotors. Umm, why replace the rotors when the inspection report said they were fine? These things made an even more negative impression on me because there were signs hanging around the service area about how the employees could increase their Christmas bonuses to certain levels by increasing sales to certain levels. So, were these honest mistakes? Or were these deliberate attempts to get bigger Christmas bonuses? I’m convinced it is the latter.
• AG

  Andres Gutierrez

  Dec 22, 2025
  5.0
  Buying a car is usually stressful… but this experience honestly touched my heart. From the moment I walked into Shottenkirk Nissan Katy, I felt supported, listened to, and genuinely cared for. Adriana and Francesco were absolutely incredible—patient, kind, and truly invested in helping me find the right car, not just “a car.” They took the time to understand my situation, answered every question with honesty, and never made me feel rushed or pressured. I also want to give special thanks to the managers, Fernando and Kevin. Their leadership shows. They stepped in to make sure everything went smoothly and went above and beyond to make this deal happen. You can tell they care about people, not just numbers. Driving away in my new car was an emotional moment for me. This wasn’t just a purchase—it was a milestone, a reminder that hard work pays off, and that there are still places where customer service is real and human. If you’re looking for a dealership that treats you with respect, transparency, and heart, Shottenkirk Nissan Katy is the place. I’ll never forget this experience, and I’m incredibly grateful to the entire team. Thank you for being part of such a special moment in my life. ❤️🚗

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