Shottenkirk Nissan Katy

Reviews

• GA

  gada alzubaidi

  1 day ago
  1.0
  I usually go to Nissan dealership in Stafford for my service, but I came to this one because it's closer to my house. The service person (Alexandra) that took care of my service, but they replaced my brake pads without double checking with me first regarding the cost. The lady that took care of my billing was very rude, and she did not honor my warranty until I informed her of it. It should be in the system already. I will continue going to the Stafford location dealership where I recieved my car initially. I am dissappointed with Shottenkirk, honestly.
• PS

  Pedro Schlaefli

  Mar 3, 2026
  3.0
  Every visit ends up costing me over $500, yet a courtesy car wash is never included, unlike what other dealerships routinely offer. On top of that, I was charged an additional fee just for paying with a debit card, and a higher fee is charged if a credit card is used.
• MB

  Machi Benson

  Mar 3, 2026
  1.0
  My experience here started off great, but I found out they lied to me. I came in to look at a 2021 Nissan versa, but they led me away from the car I wanted. They claimed that “I wouldn’t get approved” for the car I wanted. They pushed for another car that was more expensive and had 90,000 miles on it. This would ultimately be a better deal for them and not me. I showed discomfort with the car once I saw the 90,000 miles on the odometer, and then the sales manager, Caden, came through. He told me they would put a 75,000 mile warranty on the car, ultimately leading to me being satisfied and purchasing the car. The next day, I found out that there was no documentation of the warranty I was told about. I tried to call the person who sold me the car, William, but he made up a lie and didn’t answer the phone. I went up to the dealership to take the car back and get my refund, but they made it extremely difficult. They sat us aside and did not assist me when I needed to be at work soon. I had to demand help from them before anyone tried to help. Kevin, the general manager, got into my dads face yelling and pointing his finger in his face when we were trying to get my refund started. This whole experience was dissatisfying, but Chris, the finance manager, was actually trying to be helpful in my situation. I’m still currently waiting for my refund, but this dealership is shady and will tell customers lies for their gain. I highly advise not coming here as they are unprofessional in how they do business.
• EG

  Edith Galvan

  Feb 26, 2026
  5.0
  I’m super satisfied with all the help I got . They helped me get the vehicle I wanted with no issues, and it was fast too. Want to thank Malick for all the help and awesome customer service and answering any question I had. Showing me all my vehicles features and making me feel like family. Very happy customer recommend 100%
• LB

  Luciano Buentello

  Feb 2, 2026
  1.0
  My cousin originally purchased a 2025 Nissan Armada from this dealership in September of that year. She drove approximately 10,000 miles and had two oil changes performed at the dealership during that period. After the second oil change, she noticed a loud metal-on-metal grinding noise. When she returned to the dealership, the mechanic was authorized to remove the oil pan and discovered metal shavings at the bottom. Ultimately, this indicated an internal engine failure. Since my cousin lives in Corpus Christi, TX, she took the vehicle to a dealership there for repairs, which took nearly a month. They replaced the engine. Upon returning to her local dealership, she noticed a ticking noise and reported it to the service department. They inspected the vehicle, told her it was normal, and advised her to continue driving. She then contacted Edwin to express her safety concerns while driving this vehicle. He advised her to return to the dealership so they could replace the vehicle without issues. Today, she drove three hours to Katy and spent nearly five hours at the dealership. She spoke with Christopher Robinson to explore options for exchanging the vehicle. Unfortunately, their only offer was to trade it in and purchase a more expensive vehicle, which would put her an additional $10,000 upside down financially. Christopher prepared paperwork for a 2026 model, offering a 96-month loan at an 8.04% interest rate, resulting in a monthly payment of $1,319. She agreed to these terms to obtain a reliable vehicle. However, upon reviewing her credit, Christopher stated that the banks would not approve the loan because her credit score was 695, whereas a minimum of 700 was required. At the time of her original purchase in September, her credit score was 780. The new financing options presented were a monthly payment of $1,598 at 10.83% interest for 84 months or $1,890 at 4.05% interest for 84 months — both of which were unaffordable. We expressed our dissatisfaction with what appeared to be misleading information and the inconsistent efforts to help her. Christopher called Edwin to see if he could assist further; however, Edwin returned with excuses, claiming he had done everything possible. He also suggested a buy-back through Nissan but dismissed it, implying that if the engine was repaired, an engineer might refuse the buy-back, complicating the process. My cousin then asked Christopher to speak with Kevin, the General Manager, to discuss her situation directly. Kevin, who was nearby, refused to meet and advised making an appointment for Monday, stating that weekends are for sales and not dealing with customer issues. This response was disappointing and left her feeling dismissed and frustrated, especially after spending over $75,000 on a vehicle that experienced engine failure at just 10,000 miles and was still exhibiting issues. Further concerns were raised after reviewing online reviews of the dealership, which referenced potential fraudulent practices. During her initial purchase, they offered $28,000 for her trade-in but only provided $27,000, citing an error. Additionally, they refused to allow her to finance through her bank, insisting she use their financing instead. She discovered they listed her annual income as $150,000, despite her stating her actual income was $65,000 — and they never verified this. Overall, she is very disappointed with how she was treated. She did not request the engine to fail; she simply wanted a safe and reliable vehicle for her family. Instead, she received dishonest information, misrepresentation, and a lack of proper support. She is planning to seek a resolution to her situation, as she no longer feels safe or confident in her current vehicle. Additionally, she intends to share her negative experience with others and discourages others from doing business with Shottenkirk Nissan, citing concerns about unethical practices and poor customer service.

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