Customer Service
Staff, particularly Daniel and Geronimo, received high praise for their friendliness, attentiveness, and helpfulness, contributing to a welcoming atmosphere.
Service Quality
While many customers reported excellent car wash results, there were complaints about inconsistent wash quality and equipment malfunctions.
Membership Issues
Several customers expressed frustration with aggressive sales tactics for memberships and limitations on services for non-members, leading to dissatisfaction.
Management Changes
Feedback indicates a decline in service quality and customer experience since the management change from H2O to Rocket Carwash, with some customers noting improvements under new management.
Cleanliness and Amenities
The facility is generally noted for being clean and well-stocked with cleaning supplies, although some equipment was reported as frequently out of order.