Jiffy Lube Oil Change

4.5
1004 reviews

About

Oil Change Service StationTire ShopCar Inspection StationBrake Shop
Jiffy Lube offers fast, quality oil changes performed by trained technicians in KATY. Our 15-minute oil change service includes a FREE comprehensive preventive maintenance review, and it’s your call to stay in your car or wait in our lounge. Whether you just need a quick oil change or additional services like brakes, battery, windshield wiper replacement, or transmission and coolant flush, our technicians will get you in and out in a Jiffy, and with no appointment necessary. Fleets welcome.

Location

Jiffy Lube Oil Change
22525 Morton Ranch, Katy, TX
77449, United States

Hours

Reviews

4.5
1,004 reviews
5 stars
848
4 stars
38
3 stars
8
2 stars
17
1 star
93

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and professional service, highlighting specific employees like Justin and Isaiah for their exceptional assistance.

Efficiency

Numerous reviews noted the quick service, with many customers being in and out in under 20 minutes for various services.

Professionalism

Customers frequently mentioned the professionalism of the staff, appreciating their knowledge and courteous behavior.

Honesty

Some customers expressed concerns about transparency and honesty regarding service recommendations, with a few feeling misled about necessary repairs.

Mixed Experiences

While many had positive experiences, there were notable complaints about poor service and lack of attention to detail, leading to dissatisfaction.
  • KK
    Koe
    5 days ago
    5.0
    This Jiffy Lube is The Best. They have a lot of smart, personable technicians at this location. Jason deserves extra kudos for explaining everything to me. I hope Jiffy Lube knows they have a star employee with Jason and promote him and pay him we’ll.
  • MF
    Miguel Falcon
    6 days ago
    5.0
    I had a great experience at Jiffy Lube during my recent oil change. The team was friendly, professional, and efficient from start to finish. There’s a huge difference between the former management and now! They walked me through everything they were doing and made sure I understood the recommended services without any pressure. The whole process was quick, I highly recommend this location. Definitely appreciate the excellent customer service. I’ll be coming back for my next service!
  • EC
    eboni collins
    Nov 15, 2025
    5.0
    Justin was absolutely amazing during my oil change visit. He was incredibly patient and knowledgeable, taking the time to walk me through the entire process and explain what was happening with my car in a way that was easy to understand. I truly appreciated how he didn’t rush through anything and made sure I felt confident about the service being performed. What stood out even more was the way he balanced helping customers with training other team members. He guided them with professionalism and clarity, all while making sure every customer was informed, comfortable, and serviced properly. It’s clear he takes pride in his work and in developing others around him. Overall, Justin provided exceptional service, and his dedication to both customers and his team really made a difference. Highly recommend
  • MS
    Mikayla Swearingen
    Nov 15, 2025
    5.0
    I had a fantastic experience at Jiffy Lube yesterday! Justin and Dillion were both incredibly helpful and friendly. They answered all my questions about the oil and even helped me find discounts on my phone and made sure I was taken care of when I went inside to pay. They made sure my car was moved promptly and both of them were hardworking and communicative. Highly recommend this location! Thank you guys 👏 (btw- this location is out of my way but I will come back here every time!)
  • JH
    Jessica Horace
    Nov 2, 2025
    1.0
    Good Afternoon Isaiah was extremely disrespectful today. The service was horrible from the time I got there until the time I left. I pulled up ahead of three other people. All of whom were serviced before me. I told Isaiah I wanted an oil change. He then asked me to wait inside. He came inside and asked me for my insurance. I was a bit confused but I handed it over to him. Then I asked him about the type of oil he was going to use. He then looked at me and asked what I was talking about. He said I was there for an inspection. I told him no I was there for an oil change and reminded him of our prior conversation. We decided on the oil I was going to use. My car was pulled in and I waited for about an hour. Meanwhile those who arrived after me left. So I asked him was my car done after he was checking out the 3rd person who arrived after me. His reply was they still needed to put my skid plate back. However, my car was just sitting there and no one was working on it. So yet again I asked was it finished. He then finally asks someone who told him that it was. I almost feel as if he was making me wait because I had to correct him, earlier, about the service I requested. I asked if he'd forgotten about me and he flippantly said "probably." Then he argued that I showed up at the same time as two other people. Which wasn't true. I was there beforehand. There was a young lady that left before me that asked a question and he was rude to her as well. I exchanged words with him. Then the manager came over and apologized. I understand having a busy day. But that's not an excuse to be rude to paying customers. He chooses to work in this position. Communicating with the public comes with the territory. If he was in that horrible of a mood maybe have someone else communicate with customers today. The one positive is that the manager was very respectful and I only wish I would've gotten his name. He was trying his best to clean up Isaiah's mess.

Frequently Asked Questions About Jiffy Lube Oil Change

How much does an oil change cost at Jiffy Lube?

You can receive a personalized oil change quote from your local Jiffy Lube service center by visiting MyJiffyLube at https://jiffylube.com/get-an-estimate/get-started. This is the best way to get a quote because the cost of an oil change will vary based on your vehicle’s manufacturer recommendations for oil type and your vehicle’s engine oil capacity. Each Jiffy Lube service center is also independently owned and operated, and retail prices for products and services are determined at the local store level. You can also call your local store if you have additional questions.

How long does an oil change take at Jiffy Lube?

An oil change at Jiffy Lube could take 15 minutes or less, that's from the time we start your service, and the hood of your vehicle goes up, to when we've completed the service, and the hood goes down! Jiffy Lube pioneered the quick lube industry, and we are geared to handle oil changes for all types of vehicles. We also know that finding the time to get your car serviced is tough, so if you decide to complete a few of your other vehicle needs while visiting us, like a new cabin or engine air filter, tire rotation, or new windshield wipers, this could add additional time to your service. Finally, wait times can vary depending on the time of your visit and location of your service