Business Details
About
Car Rental AgencyVan Rental
Need a rental car in Katy, TX? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Autonation Ford location today.
Location
Hours
Reviews
3.5
176 reviews
5 stars
91
4 stars
14
3 stars
13
2 stars
10
1 star
48
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some staff members received praise for being helpful and friendly, while others were criticized for being unprofessional and unresponsive.
Vehicle Condition
Several customers reported receiving dirty or poorly maintained vehicles, with issues such as unpleasant odors and mechanical problems.
Reservation Issues
Numerous complaints about reservations not being honored, leading to customers being left without vehicles despite prior bookings.
Staff Performance
Specific employees, particularly David and Jeremy, were highlighted positively for their service, while others were noted for poor attitudes and lack of assistance.
Overall Experience
Overall, experiences varied widely, with some customers expressing satisfaction and loyalty, while others vowed never to return due to negative interactions.
- KJkenneith jonesNov 5, 20255.0Jeremy was very helpful, very professional and very accommodating. He helped the most when it was needed.
- MBMalik is a flower boyOct 28, 20255.0Jeremy is so helpful. The entire experience was pleasant. They really took the stress out of a stressful situation we were in. Would definitely rent from this location again.
- BBBonguLove Lee (BunnyLover86)Oct 17, 20251.0The most horrible enterprise location I have ever been to. The worst customer experience overall. They make you wait over an hour to pick up the car. They never have cars available. Absolutely no purpose of making reservations in advance. They only have one staff member working. He is very unprofessional, very not knowledgeable, unhelpful, uncooperative, unresponsive. I would never recommend this location or Enterprise for renting vehicles. They make you stressed so much renting a car. It’s obvious they don’t care much about customer service.
- MVMartha VillanuevaOct 17, 20255.0Great service. Jeremy Holloway was friendly, patient and very informative throughout the whole process. Will be back to see him next time. Thank you 😊
- COCelestine OSep 30, 20255.0Polite, good customer service and clean car.
Frequently Asked Questions About Enterprise Rent-A-Car
Where is Enterprise Rent-A-Car located in Katy, TX?
Enterprise Rent-A-Car is located at 20777 Katy Fwy, Katy, TX 77450, US.
What are the operating hours of Enterprise Rent-A-Car in Katy?
Enterprise Rent-A-Car is open Monday to Friday from 8:00 AM to 5:30 PM and on Saturday from 9:00 AM to 12:00 PM. It is closed on Sundays.
What types of vehicles can I rent at Enterprise Rent-A-Car in Katy?
Enterprise offers a wide range of vehicles including cars, vans, and luxury cars, with flexible rental options for errands, shop repairs, or weekend getaways.
Does Enterprise Rent-A-Car in Katy provide airport pick-up services?
Yes, Enterprise Rent-A-Car at the Autonation Ford location offers airport pick-up services for your convenience.
What payment methods are accepted at Enterprise Rent-A-Car in Katy?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa for payments.
How can I reserve a rental car at Enterprise in Katy?
You can reserve a rental car online at https://www.enterprise.com/en/car-rental-locations/us/tx/katy-autonation-ford-06p9.html or by calling +1 281-579-2906.
Are there any special discounts available at Enterprise Rent-A-Car Katy?
Enterprise offers great weekend rates and discounts for active military personnel.
What nearby automotive services are available close to Enterprise Rent-A-Car in Katy?
Nearby automotive services include AutoNation Ford Katy for truck and automotive repair, AutoNation Collision Center Katy for body repair, and Your Car Guy for automotive parts and accessories.
What dining options are near Enterprise Rent-A-Car in Katy?
You can enjoy seafood and drinks at Captain Tom's, quick bites at El Varquito, or Mexican cuisine at Por Los Pelos Houston, all conveniently close by.
Are there any fitness or recreational centers near Enterprise Rent-A-Car in Katy?
Stars Gymnastics Houston, a gymnastics center, is nearby and offers recreational activities for the community.