Enterprise Rent-A-Car

3.5
180 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain
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Business Details

20777 Katy Fwy, Katy, TX
77450, United States
(281) 579-2906
https://www.enterprise.com/en/car-rental/locations/us/tx/katy-autonation-ford-06p9.html
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About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Katy, TX? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Autonation Ford location today.

Location

Enterprise Rent-A-Car
20777 Katy Fwy, Katy, TX
77450, United States

Hours

Reviews

3.5
180 reviews
5 stars
95
4 stars
14
3 stars
13
2 stars
10
1 star
48

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some staff received praise for being helpful and accommodating, while others were criticized for being rude and unresponsive.

Vehicle Condition

Numerous complaints about the cleanliness and condition of rental vehicles, with reports of dirty cars and mechanical issues.

Reservation Issues

Frequent problems with reservations not being honored, leading to significant customer frustration and inconvenience.

Overall Experience

While some customers had positive experiences, many reported dissatisfaction with the service and vehicle quality, indicating a need for improvement.
  • HV
    Henry Vasquez
    Dec 20, 2025
    5.0
    Little bit of a wait but Great Service and worth the wait Thanks Again
  • RH
    Robin Hinton
    Dec 7, 2025
    5.0
    The Branch Manger at the Katy I-10 across from Buc-ee’s ( I wish I remembered his name, he wore a New Orleans Saints hat though) and Jeremy from the Katy Auto Nation location understand the definition of good customer service. Enterprise almost lost a loyal customer but those two confirmed why I only rent with enterprise. Thank you both for being great.
  • KJ
    kenneith jones
    Nov 5, 2025
    5.0
    Jeremy was very helpful, very professional and very accommodating. He helped the most when it was needed.
  • MB
    Malik is a flower boy
    Oct 28, 2025
    5.0
    Jeremy is so helpful. The entire experience was pleasant. They really took the stress out of a stressful situation we were in. Would definitely rent from this location again.
  • BB
    BonguLove Lee (BunnyLover86)
    Oct 17, 2025
    1.0
    The most horrible enterprise location I have ever been to. The worst customer experience overall. They make you wait over an hour to pick up the car. They never have cars available. Absolutely no purpose of making reservations in advance. They only have one staff member working. He is very unprofessional, very not knowledgeable, unhelpful, uncooperative, unresponsive. I would never recommend this location or Enterprise for renting vehicles. They make you stressed so much renting a car. It’s obvious they don’t care much about customer service.
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Frequently Asked Questions About Enterprise Rent-A-Car

Where is Enterprise Rent-A-Car located in Katy, TX?

Enterprise Rent-A-Car is located at 20777 Katy Fwy, Katy, TX 77450, US.

What are the operating hours of Enterprise Rent-A-Car in Katy?

Enterprise Rent-A-Car is open Monday to Friday from 8:00 AM to 5:30 PM and on Saturday from 9:00 AM to 12:00 PM. It is closed on Sundays.