Enterprise Rent-A-Car

3.5
176 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan Rental
Need a rental car in Katy, TX? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Autonation Ford location today.

Location

Enterprise Rent-A-Car
20777 Katy Fwy, Katy, TX
77450, United States

Hours

Reviews

3.5
176 reviews
5 stars
91
4 stars
14
3 stars
13
2 stars
10
1 star
48

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some staff members received praise for being helpful and friendly, while others were criticized for being unprofessional and unresponsive.

Vehicle Condition

Several customers reported receiving dirty or poorly maintained vehicles, with issues such as unpleasant odors and mechanical problems.

Reservation Issues

Numerous complaints about reservations not being honored, leading to customers being left without vehicles despite prior bookings.

Staff Performance

Specific employees, particularly David and Jeremy, were highlighted positively for their service, while others were noted for poor attitudes and lack of assistance.

Overall Experience

Overall, experiences varied widely, with some customers expressing satisfaction and loyalty, while others vowed never to return due to negative interactions.
  • KJ
    kenneith jones
    Nov 5, 2025
    5.0
    Jeremy was very helpful, very professional and very accommodating. He helped the most when it was needed.
  • MB
    Malik is a flower boy
    Oct 28, 2025
    5.0
    Jeremy is so helpful. The entire experience was pleasant. They really took the stress out of a stressful situation we were in. Would definitely rent from this location again.
  • BB
    BonguLove Lee (BunnyLover86)
    Oct 17, 2025
    1.0
    The most horrible enterprise location I have ever been to. The worst customer experience overall. They make you wait over an hour to pick up the car. They never have cars available. Absolutely no purpose of making reservations in advance. They only have one staff member working. He is very unprofessional, very not knowledgeable, unhelpful, uncooperative, unresponsive. I would never recommend this location or Enterprise for renting vehicles. They make you stressed so much renting a car. It’s obvious they don’t care much about customer service.
  • MV
    Martha Villanueva
    Oct 17, 2025
    5.0
    Great service. Jeremy Holloway was friendly, patient and very informative throughout the whole process. Will be back to see him next time. Thank you 😊
  • CO
    Celestine O
    Sep 30, 2025
    5.0
    Polite, good customer service and clean car.

Frequently Asked Questions About Enterprise Rent-A-Car

Where is Enterprise Rent-A-Car located in Katy, TX?

Enterprise Rent-A-Car is located at 20777 Katy Fwy, Katy, TX 77450, US.

What are the operating hours of Enterprise Rent-A-Car in Katy?

Enterprise Rent-A-Car is open Monday to Friday from 8:00 AM to 5:30 PM and on Saturday from 9:00 AM to 12:00 PM. It is closed on Sundays.