Enterprise Rent-A-Car

Reviews

• BE

  Bonnie Erickson

  Dec 17, 2025
  5.0
  I had an excellent experience renting long-term with Enterprise Car Rental. The process was smooth and stress-free, and I want to give a special thank you to Octavius for his outstanding customer service. He was professional, patient, and extremely helpful in making sure my long-term rental needs were taken care of. Octavius took the time to explain everything clearly, checked in to be sure I was comfortable with the arrangement, and made the entire experience easy and reassuring. Renting long-term can sometimes feel overwhelming, but he truly made it seamless. I’m very grateful for his support and highly recommend Enterprise—especially if you’re considering a long-term rental.
• MC

  Meme Castillo

  Dec 9, 2025
  2.0
  A few weeks ago, my family and I rented a car for a road trip. Upon entering the store, we were greeted by an employee named Preston, who appeared distracted and was texting while welcoming us. He informed us that no cars were available and that we would need to wait, despite our prior reservation. I asked a few questions to better understand why our reserved vehicle was unavailable, but Preston was short, dismissive, and unwilling to explain or offer solutions. We even asked if we could upgrade to a higher vehicle class and pay the difference just to get a car, but he repeatedly refused to explore any alternative options, only stating that “they were working on it.” When a vehicle was eventually returned (one that did not meet our needs), Preston insisted that we had to take it because it matched our reservation. As customers willing to pay for an upgrade, being told we were REQUIRED to accept a vehicle we didn’t want was completely unacceptable and the back and forth with Preston became increasingly uncomfortable. Preston then told us another branch had a car available and that his manager recommended we drive there. After speaking directly with the manager, Octavious, we learned this wasn’t true - there was no car available at that location and doesn't Enterprise offer a service to drive customers to another location for a car? It became apparent that Preston was simply trying to get us to leave the store. Thankfully, once the manager became involved, the situation changed entirely. Octavious and another employee, Kurt, were extremely helpful, transparent, and solution oriented. They explained the challenges the branch was facing (something Preston DID NOT do) and ultimately provided us with an upgrade that had been available the whole time, even though Preston previously refused to let us purchase an upgrade to avoid the long wait. What began as a very frustrating and uncomfortable experience was ultimately resolved through the professionalism and excellent customer service of Octavious and Kurt. I am grateful for their assistance but deeply disappointed by the lack of effort and courtesy from Preston.
• AJ

  Adrian John

  Dec 8, 2025
  1.0
  Really bad experience with the managers there as they blatantly hang on up on you if you have an issue. All good, if there are no problems, but if something, even the smallest is not good, the experience and their customer experience is Terrible. I was charged for a second day, because the agent gave me wrong information and they apologized for the information, but never refunded me the money back. 3 different managers promised they will refund it, only to find out they never processed anything. Then 3 months later, they were like, sorry but too much time passed to refund you.
• JD

  jonhdoeh doeh

  Dec 7, 2025
  1.0
  I thought it was a one time thing. No, they need to fix their time management here. Here are the problems: - The only person working with a long line of customers waiting, who also takes phone calls from other customers every time I’m here on a weekend morning - Only one person at the check-in desk irrespective of the wait line. - Employees walking around like it’s not their business. Get more people on the check-in if the line is long. - Attitude problems. Not returning.
• MR

  Matt Riehs

  Dec 3, 2025
  1.0
  Absolutely the worst service I have ever experienced as a customer. I will never use again. Was on hold for over an hour and half and then was hung up on by a disrespectful associate who refused to put the manager on the phone.

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