Business Details
About
Auto Parts StoreCar Battery StoreAuto Accessories StoreAutoZone
AutoZone is the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and Car accessories.
Details
- Cash onlyNot available
- Curbside pickupAvailable
Location
Hours
Reviews
4.3
371 reviews
5 stars
243
4 stars
70
3 stars
16
2 stars
7
1 star
35
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and professionalism of the staff, with specific mentions of employees going above and beyond to assist.
Product Issues
Several reviews highlighted problems with defective products, including batteries and spark plugs, leading to frustration among customers.
Mixed Experiences
While many customers reported positive interactions, there were notable complaints about rude or unhelpful staff, indicating inconsistency in service quality.
Return Policy
Customers expressed dissatisfaction with the return policy, particularly regarding exchanges and refunds for defective items.
- NSnordy sanchezJan 4, 20265.0Good attitude
- EIEdward IslandDec 31, 20255.0Excellent care and service in getting just what I needed
- SPSean PinaDec 7, 20255.0Hunter truly loves CUSTOMER SERVICE! Can't say enough about his effort changing out my battery today on my 2005 Toyota Celica. Thanks again Hunter for your help and hard work. I appreciate ya sir!!!
- JRJesus RamosDec 6, 20255.0I had bought the NGK spark plugs and I received one that was damaged out of the box. I took it to the autozone on FM 1463 and Fry Road to get that one change out. I was told to go to the original location that I bought them by Westheimer Pkway as they could not exchange it for me. I came to this store and the manger Roger with no hesitation took care of the issue no questions asked. I would definitely recommend this store.
- RMRafael MontielNov 28, 20251.0I bought a battery charger from AutoZone’s own brand, and it stopped working in less than two weeks. When I went back to return it, they told me they couldn’t refund or exchange it because I no longer had the original box. It was extremely frustrating, especially after being a loyal AutoZone customer for many years. After this experience, I’ve decided to switch to another parts supplier. I went to Advance Auto Parts, and from the moment I walked in, they treated me like I had always been their customer. Completely different service. Highly recommended!
Frequently Asked Questions About AutoZone Auto Parts
What are the regular opening hours of AutoZone Auto Parts in Katy, TX?
AutoZone Auto Parts in Katy, TX is open Monday through Friday from 7:30 AM to 10:00 PM, Saturday from 7:30 AM to 10:00 PM, and Sunday from 8:00 AM to 9:00 PM.
Does AutoZone Auto Parts in Katy offer in-store pickup services?
Yes, AutoZone in Katy offers in-store pickup for customers who prefer to shop online and collect their items at the store.
Is same-day delivery available at the AutoZone Auto Parts store in Katy?
Yes, same-day delivery is available at the AutoZone Auto Parts store located at 24903 Westheimer Pkwy, Katy, TX.
What types of products can I find at the AutoZone Auto Parts store in Katy?
You can find auto parts, brake pads, car batteries, car accessories, and aftermarket automobile parts among others at this store.
How can I contact AutoZone Auto Parts in Katy for customer service inquiries?
You can reach AutoZone in Katy by phone at +1 346-307-8077 or by email at customer.service@autozone.com for customer service inquiries.
Which major brands does AutoZone Auto Parts in Katy carry?
AutoZone carries brands like Duralast, Edelbrock, Bosch, ACDelco, FRAM, Penzoil, Valvoline, Havoline, Chevron, and K&N Performance.
Are there any nearby dining options near AutoZone Auto Parts in Katy?
Yes, nearby dining options include Bahama Mama's, a fast food and dessert restaurant, as well as Z&T Chinese Cafe and House of Donuts and Kolaches for quick meals and coffee.
What community services or organizations are located close to AutoZone Auto Parts in Katy?
Nearby community services include the Animal Control Shelter, Willowfork Fire Department, Cinco Ranch Residential Property Association, and Falcon Ranch Community services.
Can I visit any nearby schools or educational institutions near AutoZone Auto Parts in Katy?
Yes, nearby schools include Rylander Elementary and Roberta W. Rylander Elementary School, both located close to the AutoZone store.
Where can I find other auto parts or automotive service stores near AutoZone in Katy?
Nearby automotive-related stores include another AutoZone location and Mason Motors, a recreational vehicle dealer, close to the AutoZone at 24903 Westheimer Pkwy.