Business Details
About
Auto Parts StoreCar Battery StoreAuto Accessories Store
AutoZone is the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and Car accessories.
Details
- Cash onlyNot available
- Curbside pickupAvailable
Location
Hours
Reviews
4.3
364 reviews
5 stars
238
4 stars
70
3 stars
16
2 stars
6
1 star
34
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers praised the staff for being friendly, helpful, and professional, with many highlighting specific employees for their exceptional service.
Product Issues
Several customers reported receiving faulty products, such as dead batteries, and expressed frustration with the return process and lack of assistance in resolving these issues.
Inconsistent Assistance
While many reviews noted helpful staff, there were instances of poor service, particularly from management, leading to dissatisfaction among some customers.
Knowledge and Expertise
Customers appreciated the staff's knowledge and ability to provide useful recommendations, although some felt that not all employees were adequately trained.
Store Environment
The store was generally described as well-stocked and organized, but some customers experienced long wait times and inadequate assistance during busy periods.
- 111023sparkNov 16, 20255.0Wanted to give a special shout out to John D! He was extremely helpful in helping me find the correct headlight bulbs for my Jaguar. He also went above and beyond and installed my headlight bulb that went out. 10/10
- SESamuel EsquivelOct 24, 20254.0Great customer service
- LHLaura HausenAug 30, 20255.0Helped my daughter with a battery. Thanks!
- LMLauren MorrisAug 3, 20255.0The associates were very helpful
- RCRobert CartonAug 1, 20251.0Wanted to get a small length of 5/8 in heater hose from bulk hose spool, this was a straight piece. They insisted on getting a part number based on year make and model. No part number in their system since it was a standard piece of hose, and they would not sell me a piece from bulk. Avoid this place if you can.
Frequently Asked Questions About AutoZone Auto Parts
What are the regular opening hours of AutoZone Auto Parts in Katy, TX?
AutoZone Auto Parts in Katy, TX is open Monday through Friday from 7:30 AM to 10:00 PM, Saturday from 7:30 AM to 10:00 PM, and Sunday from 8:00 AM to 9:00 PM.
Does AutoZone Auto Parts in Katy offer in-store pickup services?
Yes, AutoZone in Katy offers in-store pickup for customers who prefer to shop online and collect their items at the store.
Is same-day delivery available at the AutoZone Auto Parts store in Katy?
Yes, same-day delivery is available at the AutoZone Auto Parts store located at 24903 Westheimer Pkwy, Katy, TX.
What types of products can I find at the AutoZone Auto Parts store in Katy?
You can find auto parts, brake pads, car batteries, car accessories, and aftermarket automobile parts among others at this store.
How can I contact AutoZone Auto Parts in Katy for customer service inquiries?
You can reach AutoZone in Katy by phone at +1 346-307-8077 or by email at customer.service@autozone.com for customer service inquiries.
Which major brands does AutoZone Auto Parts in Katy carry?
AutoZone carries brands like Duralast, Edelbrock, Bosch, ACDelco, FRAM, Penzoil, Valvoline, Havoline, Chevron, and K&N Performance.
Are there any nearby dining options near AutoZone Auto Parts in Katy?
Yes, nearby dining options include Bahama Mama's, a fast food and dessert restaurant, as well as Z&T Chinese Cafe and House of Donuts and Kolaches for quick meals and coffee.
What community services or organizations are located close to AutoZone Auto Parts in Katy?
Nearby community services include the Animal Control Shelter, Willowfork Fire Department, Cinco Ranch Residential Property Association, and Falcon Ranch Community services.
Can I visit any nearby schools or educational institutions near AutoZone Auto Parts in Katy?
Yes, nearby schools include Rylander Elementary and Roberta W. Rylander Elementary School, both located close to the AutoZone store.
Where can I find other auto parts or automotive service stores near AutoZone in Katy?
Nearby automotive-related stores include another AutoZone location and Mason Motors, a recreational vehicle dealer, close to the AutoZone at 24903 Westheimer Pkwy.