Business Details
About
Auto Parts StoreCar Battery StoreAuto Accessories StoreAutoZone
AutoZone Franz Rd in Katy, TX is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Katy, TX or call us at (281) 391-2898.
Details
- Cash onlyNot available
- Curbside pickupAvailable
Location
Hours
Reviews
4.3
573 reviews
5 stars
384
4 stars
85
3 stars
30
2 stars
14
1 star
60
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees provided exceptional help while others were reported as rude or unhelpful.
Employee Knowledge
Several customers noted a lack of product knowledge among staff, leading to incorrect advice and frustration.
Positive Experiences
Many customers praised specific employees for going above and beyond to assist, creating positive shopping experiences.
Stock Issues
Customers frequently reported issues with product availability and incorrect orders, leading to dissatisfaction.
Store Atmosphere
The store environment received mixed feedback, with some customers appreciating the cleanliness and helpfulness, while others felt neglected.
- ACArielle Calcote6 days ago5.010 out of 10! Mario C was so sweet and understanding when we needed a new battery and wasn’t sure what the issue was. He check everything and even double checked when we weren’t sure! He did a great job. Eric C also made sure we were happy customers with our product! Don’t go anywhere else! Come here
- CLCalvineka Lockhart6 days ago5.0Mario C and Eric C was absolutely amazing ! They changed my batter and my fuses! I appreciate how patient with me as well.
- TUTuq UkJan 1, 20265.0Really appreciate Haniff and Tristian with the best customer service and helping me with an battery lol they’re like Batman and robin together
- ASAmy SwickardDec 30, 20251.0Massively incompetent! The whole point of autozone is to help find and sell parts but when your employees don't know how to use their database and search for parts, something is wrong. Either more training or better employees are needed.
- JRjaviir reyesDec 20, 20251.0This store has terrible customer service, the employees just wander around without helping anyone. I made an online purchase, and they charged me the same amount three times. When I went to return the item, an employee said, "I can't, I'm not the manager" It was a waste of money and time.
Frequently Asked Questions About AutoZone Auto Parts
What are the store hours for AutoZone Auto Parts on weekdays?
AutoZone Auto Parts in Katy, TX is open from 7:30 AM to 10:00 PM Monday through Friday.
Is AutoZone Auto Parts open on Sundays?
Yes, the store is open on Sundays from 8:30 AM to 10:00 PM.
Does AutoZone offer in-store pickup and delivery services?
Yes, AutoZone provides both in-store pickup and same-day delivery services.
What types of products can I find at AutoZone Auto Parts on Franz Rd?
You can find auto parts, brake pads, car batteries, car accessories, and aftermarket automobile parts at this location.
Which automotive brands does the store carry?
The store carries brands such as Duralast, Edelbrock, Bosch, ACDelco, FRAM, Penzoil, Valvoline, Havoline, Chevron, and K&N Performance.
How can I contact AutoZone Auto Parts in Katy, TX?
You can reach them by phone at (281) 391-2898 or via email at customer.service@autozone.com.
Are there any nearby dining options close to AutoZone on Franz Rd?
Yes, nearby dining options include Marco's Pizza, Schlotzsky's sandwich shop, and Platinum Westside vegan restaurant, great for grabbing a meal before or after your visit.
What nearby convenience stores or gas stations can I find near AutoZone?
Nearby convenience and gas stations include Mr.Express-Katy,TX, Phillips 66 Gas, and Circle K, which can be handy for fueling up or quick stops.
Are there any nearby beauty salons where I can relax while visiting AutoZone?
Yes, LK Style Studio and Beautiful Braids & Locks by Shisha are nearby beauty salons where you can enjoy salon and spa services.
Can I visit a coffee shop near AutoZone for a quick break?
Absolutely, Starbucks is close by where you can enjoy coffee and smoothies before or after your AutoZone visit.