Business Details
About
Auto Parts StoreCar Battery StoreAuto Accessories Store
AutoZone Katy #3994 in Katy, TX is one of the nation's leading retailer of automotive replacement car parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Katy, TX or call us at (281) 463-8643.
Details
- Cash onlyNot available
- Curbside pickupAvailable
Location
Hours
Reviews
4.0
653 reviews
5 stars
377
4 stars
97
3 stars
60
2 stars
19
1 star
100
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and friendliness of staff members like Tony, Meme, and Abel, while others reported rude and unprofessional behavior from some employees.
Service Speed
Customers frequently mentioned long wait times and slow service, with some expressing frustration over delays in assistance.
Product Knowledge
Several reviews highlighted the staff's knowledge and ability to assist with car issues, although there were instances of incorrect information being provided.
Mixed Experiences
While many customers had positive experiences, there were significant complaints about poor service and unprofessional conduct from certain employees.
Store Cleanliness
Some reviews noted cleanliness issues within the store, including messes that were not addressed.
- SSShainaNov 8, 20251.0My interior lights aren't working. I asked what I needed and was directed to the aisle with fuses. I asked for assistance with understanding my options. A rep said "we can't touch fuses". I didn't ask him to touch anything so I just left. Heading to O'Reilly to hopefully get better service.
- LOLakeita OporeNov 6, 20255.0I visited this location yesterday to have my battery charged. I received immediate assistance. I appreciate the professionalism exhibited by the staff.
- SRShandra RhodesOct 8, 20255.0Very friendly service and Ms.Tony was very helpful I’ll give her five stars
- CMCristian Fajardo MadrugaOct 8, 20255.0Gran lugar con excelente servicio al cliente, Tony la persona que me ayudo a resolver el problema que tenía mi batería me atendió rápido y con mucho respeto, 100% recomendable 🙏
- AEAsael EstradaOct 3, 20251.0I am not sure what employee said this to my father but it was highly disrespectful. And I want accountability for what was said. My father went in as a customer to buy something, and he recently had a major eye surgery, he is currently wearing a patch to protect his eye, and he was wearing it when he was at the store, and when he was ready to check out whichever employee it was told my dad, "what are you a pirate". Very unprofessional and very disrespectful and disgusting. That employee needs to be terminated and I will go in to find out who it was. Get your employees straight mangers.
Frequently Asked Questions About AutoZone Auto Parts
What are the regular operating hours of AutoZone Auto Parts in Katy, TX?
AutoZone Auto Parts in Katy, TX is open Monday through Saturday from 7:30 AM to 10:00 PM, and on Sundays from 8:00 AM to 10:00 PM.
Does AutoZone Auto Parts offer in-store pickup and same-day delivery services?
Yes, AutoZone provides in-store pickup, curbside pickup, and same-day delivery services for customers.
What types of automotive products can I find at this AutoZone location?
You can find auto parts, brake pads, car batteries, car accessories, and various aftermarket automobile parts at this AutoZone store.
Which automotive brands are available at the AutoZone in Katy, TX?
The store carries brands like Duralast, Edelbrock, Bosch, ACDelco, FRAM, Penzoil, Valvoline, Havoline, Chevron, and K&N Performance.
Where is AutoZone Auto Parts located in Katy, TX?
It is located at 5771 Fry Rd, Katy, TX 77449, United States.
What contact options are available if I have questions about products or services?
You can call the store at (281) 463-8643 or email them at customer.service@autozone.com.
Are there any dining options near AutoZone Auto Parts where I can grab a meal before or after shopping?
Yes, nearby dining options include Captain Hook's (an American restaurant), Pizza Patron (pizza restaurant), Toki (Japanese restaurant), and Cantina Lopez (a bar and restaurant).
What nearby services could be useful for someone visiting this AutoZone location?
Near AutoZone, there are services like Texas Kids Learning Center for childcare, Discount Tire Store for tire needs, and Time To Shine car wash to freshen up your vehicle.
Are there any nearby stores where I can shop for beauty or personal care products after visiting AutoZone?
Yes, nearby stores include Elegancia Beauty Salon, Elizkof Beauty Supply Boutique, and Hair Fantasy, all offering beauty and hair salon services.
How can I find AutoZone Auto Parts online for more information or to shop?
You can visit their website at https://www.autozone.com/locations/tx/katy/5771-fry-rd.html for more details and online shopping options.