Advance Auto Parts

4.3
300 reviews

About

Auto Parts StoreAuto Parts & AccessoriesAuto Accessories Store
Your local Advance Auto Parts at 6211 Fry Rd in Katy offers automotive aftermarket products, free store services and same day options at most locations. Our leading brands include FRAM fluids and oil filters, Carquest parts and DieHard® batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Speed Perks, the loyalty program that earns points toward discounts on store items and gas at participating Shell stations. Call your local store or shop online today!

Details

  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsNot available

Location

Advance Auto Parts
6211 Fry Rd, Katy, TX
77449, United States

Hours

Reviews

4.3
300 reviews
5 stars
201
4 stars
49
3 stars
20
2 stars
10
1 star
20

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being helpful, knowledgeable, and friendly, with specific mentions of employees like Kendra, Chelley, and Mario.

Product Availability

Customers appreciated the store's good selection of parts and the ability to find what they needed, although some reported issues with product quality.

Mixed Experiences

While many reviews highlighted excellent service, there were notable complaints about rude staff and poor handling of returns, leading to a lack of trust for some customers.

Store Environment

The store was frequently described as clean and organized, contributing to a positive shopping experience.

Pricing Concerns

Some customers felt that prices were higher compared to competitors, which affected their willingness to return.
  • JR
    Jackie Reyes
    2 days ago
    5.0
    Kendra and team are simply amazing always look forward to visiting this store
  • DL
    debbie l
    3 days ago
    5.0
    Mario P replaced our car battery and windshield wipers, and he was incredibly thorough, knowledgeable, and patient throughout the entire process. He was also very kind and made the experience easy and stress-free!
  • PN
    Professional Name
    Nov 4, 2025
    5.0
    Stopped by to check my battery but also had questions about checking my alternator and starter. Stumbled over my words cause I was tired but the nice young man helped me out greatly and was extremely courteous, honest and helpful. His name was Torre and he check my battery, alternator and starter and gave me insight into what I could and should do and I did just that. Thank you Torre this man is a good worker and I've never had problems at this location in all my years coming here.
  • HA
    Habeeb Adewale
    Oct 28, 2025
    5.0
    I always come back to this spot near Fry and Greenhouse. Kendra at the desk is so knowledgeable, professional, and demonstrates the ability to help in all circumstances. She’s caring, courteous, welcoming, and personable. I came in today and she helped with an issue that really needed a mechanic / dealership help. She saved me time and money and I’m forever grateful.
  • DL
    Denny Le
    Oct 21, 2025
    1.0
    Bought a AGM Elite ( 4 years warranty) battery in Nov 2021. Feb 2023 it bad they replaced it. Today Oct 20,2025( replaced battery in 2023).Battery shut off my truck twice while driving. Lost power, steering and break with my kids and wife inside. Kendra refused to replace it . She said she only replaced it once. And my warranty is over. She found all kind excuses what battery can be bad and try sell me a new one I wouldn't spend another $300 on a battery and don't get my warranty honor. Advanced Auto lost me as customer for life, potential ( thousand of dollars, I owned 2 boats and 3 vehicles) just because of shady transactions and bad customer service!!!

Frequently Asked Questions About Advance Auto Parts

Can Advance Auto Parts install/replace my car battery?

Yes, we will install your battery for free with purchase. Exclusions may apply*

Can Advance Auto Parts recycle used oil?

Yes, we will recycle your used motor oil. Exclusions may apply*