Enterprise Rent-A-Car

Reviews

• CS

  Crystal S

  Mar 24, 2026
  2.0
  Recently came to pick up a reservation here on 3/12 that was provided by service center at a dealership that has my recently purchased vehicle for service. Bri was very helpful, but what made my experience stressful is that the dealership advised that this would be taken care of by them, only to come and find out that Enterprise is trying to charge me $500 because the dealership said they wouldn't be taking care of it. Instead of this being managed with the dealership and enterprise, enterprise came to me and I have been going back and forth with both departments to see who is paying the amount. I was then informed I can sign a waiver for damages on 3/20 to avoid additional charges, I guess its a specific insurance policy enterprise offers which I was also not aware of. I did sign the waiver, and provided a $50 deposit that would then be refunded upon car return. Initially, they wanted me to go back to the office to have them take pictures of the vehicle and provide this information along with the signed waiver. However, I let them know that I was at work and was unable to leave work for that. Management was able to send someone to my work place to also take images and have me sign here at work. I had to leave in the middle of a meeting to come outside. Then I get an update that now I owe 281.50 instead of $500. I was so confused and again have been trying to get the service center at the dealer to call them back or for Enterprise to continue to reach out to them regarding that amount, as this is no fault of mine. It has been draining and overall, just a stressful situation.
• SJ

  Samuel Johnson

  Mar 21, 2026
  5.0
  Enterprise is top tier
• KH

  Kay H

  Mar 6, 2026
  5.0
  Enterprise in Irving delivered an exceptional customer experience. The staff demonstrated remarkable professionalism, efficiency, and genuine courtesy throughout the entire process. The vehicle was immaculate and the service was seamless from start to finish. It is refreshing to encounter a team so committed to excellence. I highly recommend this location.
• HR

  Henry Rollins

  Feb 21, 2026
  5.0
  The staff was absolutely awesome.
• SC

  Sai Srinivas Chukka

  Feb 16, 2026
  1.0
  I had reserved a 15-seater vehicle ahead of time for an important trip. However, upon arrival, I was told that the vehicle was not in service and unavailable. This was extremely frustrating because I had planned everything based on that booking. There was no prior notification, no proper alternative arrangement, and no accountability. If a vehicle is not in service, it should not be available for booking in the first place. Very disappointing experience. I hope they improve their management and communication in the future

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