Customer Service
Overall, customers praised the staff for being friendly, helpful, and professional, with many specific mentions of individual employees providing exceptional service.
Vehicle Condition
Several reviews highlighted issues with the cleanliness and condition of the rental cars, including reports of cars being dusty, having cobwebs, and smelling bad.
Communication Issues
Customers frequently reported difficulties in reaching the location by phone, with many experiencing long wait times or calls being dropped.
Reservation Problems
There were multiple complaints about reservations not being honored or issues with vehicle availability upon arrival, leading to frustration among customers.
Mixed Experiences
While many customers had positive experiences, there were notable negative reviews regarding unprofessional behavior from some staff members and dissatisfaction with the handling of certain situations.