National Car Rental

Reviews

• MC

  Maryanne Clason

  5 days ago
  5.0
  Overall pick up and drop off process was smooth at the IAH location. While returning the vehicle, we shared feedback with the manager about car seat size availability and she immediately rectified the situation with us. We received excellent customer service and recommended National for car rental needs.
• NN

  Nelli

  Apr 2, 2026
  5.0
  Donovan Cody and I think the gentleman who helped me out was Bryce. Their energy and enthusiasm stood out—they were genuinely attentive and eager to help. They took the time to understand my needs and quickly found the perfect car within my budget, which really eased my worries. Their professionalism combined with their warm, human approach made the whole process smooth and stress-free. (: Truly excellent service from an outstanding team!
• KR

  Kimberly Robinett

  Mar 26, 2026
  5.0
  I had an outstanding experience with Enterprise, thanks to Tyler and his team. After missing our flight from Houston to Kansas City, we were in a stressful situation trying to secure a one way rental. Tyler went above and beyond to help us get on the road, and I really appreciated the effort. There was also some confusion on my end about the pickup location, and he handled it with patience and professionalism, which made a big difference. During the drive, we ran into an issue with a tire, and the team was very understanding and supportive when we returned the vehicle. That level of customer care really stood out. Overall, this was a great experience during a tough travel situation. Huge thanks to Tyler and the team for going the extra mile.
• KD

  Kim D

  Mar 25, 2026
  5.0
  After a VERY rough start picking up at IAH last week- when the girl processing our rental at the exit booth via emerald, aisle took 20 minutes & was extremely rude and wouldn’t even look up when we asked what the problem was, she finally processed our car, but gave me an entirely wrong vehicle on the contract. I looked the following day at the rental agreement (she gave us nothing in person) because something just didn’t seem right. The contract had a completely different vehicle. I called customer service twice, 3 hours apart, was given an ID #, and assured someone would call back. They never did. I finally called a suburban Houston # in Katy, TX and spoke to Nick Abraham who was so helpful, SO kind & went out of his way to help!! He gave me a number I could call or text with any issues. Went above and beyond for me!!(We also couldn’t see out of the drivers side mirror and the key fob was broken). I hope he gets the credit he deserves for doing everything he could to fix our contract and the issues we had.
• SM

  Sam Mugavero

  Mar 24, 2026
  2.0
  Reserved a car two weeks in advance. Selected the model that availed me of the Emerald Aisle as usual. Arrive and no cars available. The best the manager of the lot had was a 15 passenger van. I truly appreciated his effort and kindness, as well as his desire to solve the problem. The last time that this happened, I rented from Avis. This is twice in three trips that I reserve and there is no car available. It was 1:00AM options were limited, I took the van and swapped it for a Jeep the next day. National has always been, convenient and highly reliable. Not so much anymore.