SIXT Rent A Car Houston Hobby Airport (HOU)

Reviews

• HK

  H K

  3 days ago
  1.0
  The Hobby airport location has one of the most unprofessional agents I have ever encoutrred, perhaps the young African American lady needs more training. 5 minutes early for my scheduled pickup time and they did not have a car ready then, tried to upsell me to another class. My first time renting with this company and definitely never will again.
• MA

  Miguel Angel

  6 days ago
  1.0
  Booked and confirmed a reservation. Spent a decent amount on an Uber to get there, just to be told they don't have any vehicles available. Had to walk to another location. I contacted online customer service and the best they could do is get in a vehicle that was much more expensive. They had no interest in helping. Im still shocked how bad the customer service was.
• CS

  Christian Sarduy

  Feb 1, 2026
  5.0
  The service was great I went in expecting no one to help me right away but Timothy can out n help super was n ready doing a job that I have not seen in a long time of a rental place will go back
• MR

  Martin Ramirez

  Jan 26, 2026
  5.0
  Received text with precise shuttle pick-up at the airport. Vehicle pick-up was quick and easy.
• MW

  Michael Whitmire

  Dec 30, 2025
  1.0
  Awful pickup experience! LONG wait, with no courtesy upgrade, plus shady explanations of what was happening. It's a small facility that doesn't seem to have enough extra cars. I reserved a car in advance online so that I could quickly get the vehicle and finish errands before a long Christmas road trip. When I arrived, my reserved vehicle wasn't available, and I was told that a slight upgrade was "just being cleaned" and would be ready in 45 minutes. I trusted them and agreed to wait...but after a full HOUR I was told that the same vehicle was "still being cleaned" and they could no longer give me an estimate of when it would be ready. It *definitely* felt like I was being given the run-around while they waited for other cars to be returned. At that point, the agent and his manager mentioned that I could get an upgrade for about $20 extra per day or just stay in the original class that I reserved. In other words, NOTHING AT ALL to make up for the past hour of waiting for a previously "reserved" car -- not even a simple apology from the agent or manager! I didn't have more time to go to another rental facility, so I just accepted the same vehicle class that now became available. (Sixt is a shuttle ride away from the airport and not near any other car rental counters.) I can understand busy weekends -- but I did NOT appreciate what seemed to be dishonesty, coupled with zero courtesy/respect for the customer. I had rented from Sixt twice before (this was my third time), but I'm not sure that I will rent from them again unless I'm stuck with no good alternative. I certainly won't recommend Sixt to any friends, family, or coworkers.

Frequently Asked Questions About SIXT Rent A Car Houston Hobby Airport (HOU)