Sewell INFINITI of North Houston

Reviews

• SM

  Stan Marshall

  Feb 17, 2026
  5.0
  I bought my first new vehicle in 1976 and have usually stuck with luxury brands. In all my experiences with dealerships, have I found more friendly, helpful, reliable , and professional dealership personnel than at North Houston Infiniti. For the first time, w felt as if pleasing my wife and I was at the very top of their list.
• LN

  Linda Nelson

  Feb 9, 2026
  5.0
  I had an excellent experience working with Blake Brockman at Sewell Infiniti of North Houston and couldn’t be happier with the service I received. From the very beginning, he was professional, knowledgeable, and genuinely focused on helping me find the right vehicle—not just making a sale. Blake took the time to understand my needs, answered all my questions clearly and honestly, and walked me through every step of the process without any pressure. His communication from my initial telephone conversation to my in-person visit was prompt, transparent, and respectful, which made the entire experience smooth and stress-free. What really stood out was his attention to detail and commitment to customer satisfaction. He went above and beyond to make sure everything was handled properly and that I felt confident and comfortable with my purchase. If you’re looking for someone who is trustworthy, personable, and truly excellent at what they do, I highly recommend working with Blake @ Sewell Infiniti. This was one of the best car-buying experiences I’ve ever had.
• JB

  Jordan Boyd

  Feb 6, 2026
  5.0
  Today I picked up our vehicle from being serviced at Sewell for the second time, and they continue to blow me away with how wonderful they make the experience…. Their courtesy, attention to detail, professionalism and abilities are unmatched. This vehicle will never go anywhere else, and when it’s time, the next one will come from Sewell as well. Class act all the way around!
• SH

  Smith Home

  Feb 5, 2026
  1.0
  YOU HAVE BEEN WARNED.Do not do business here or take your car here for service. This is probably one of the worst customer service locations I have ever visited. First stay away for the Infinity/Nissan vehicle in general. They are junk. But if you have the junk, DO NOT take it here to have serviced. If you are under warranty, you may be fine but not under warranty, you are treated poorly. Lack of communication and always pointing the finger at someone else. Customer service brings customers back but it also drives them away. BUYER BEWARE
• MB

  Michael Beltran

  Jan 29, 2026
  1.0
  I can’t believe I was taken care of the way I was, never again!!! I had a horrible experience twice!! I can’t say I didn’t give them another chance. The first time was a battery issue that turned into an alternato issue. My car was acting funny and all of a sudden it died. I had it towed to Infiniti from Tomball. I already had replaced the battery with a new optima red top. Thank god for autozone, because they replaced the battery without needing the battery. Just replaced it because Sewell said it was bad. I had to take the new battery to Sewell and had to replace it myself. Only for the service department to tell me that I needed one of their batteries. Come to find out it was another bad alternator. They replaced it and the car was great again!! I had to miss work for their negligence. Second time I was in a wreck. I needed the das system calibrated and then it had to go to the body shop for repairs. They did the calibration, and then I had to drive to Sewell to pick it up from service to take it to the body shop in the same parking lot. Only for the body manager to tell me that the calibration was done all wrong??? What!!?? I then told him I brought it from their service department where I just spent $400. It was all wrong, and now they won’t touch my car because it’s 10 years old!! It’s a liability and they won’t work on it?? What??!! Their car, an infinity q50 redsport. State Farm was supposed to see it at there body shop and he said I couldn’t even leave it there?? Horrible service and horrible body shop. All the trouble I had gone through just to get my car fixed right. I’m discussed at the fact that I believed Infiniti would have made it right. After taking it to a respected body we learned that the Sewell service department had broken the das mechanism. I’m not happy at all and I won’t be buying another infinity. Not at Sewell anyway. Thanks for nothing.