Business Details
About
Infiniti DealerCar DealerAuto Maintenance
Building relationships, not selling vehicles, is our first priority, and it has been for more than a century. "Customers for Life" - that is our aim. Generations of customers have bought their vehicles from our dealerships. The secret is in how we treat others, and each other. We proudly offer complimentary loan cars, complimentary car washes, and technology consultations
Location
Sewell INFINITI of North Houston
17825 North Freeway, Houston, TX
77090, United States
Hours
Reviews
4.5
1,169 reviews
5 stars
965
4 stars
64
3 stars17
2 stars
23
1 star
100
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the exceptional customer service provided by staff, particularly highlighting the helpfulness and professionalism of sales associates like James Kelly, Erika Vera, and Jerry Schmidt.
Sales Experience
Numerous reviews mentioned a positive car buying experience, with customers appreciating the no-pressure sales approach and the efficiency of the purchasing process.
Service Department Issues
Several customers expressed dissatisfaction with the service department, citing long wait times, poor communication, and issues with loaner vehicles.
Mixed Experiences
While many reviews were positive, some customers reported negative experiences related to perceived discrimination and high repair costs, indicating inconsistency in service quality.
- JGJamie GagliardiDec 30, 20255.0Best car buying experience ever! Ask for Trey Zermeno! No nonsense, extremely knowledgeable and not at all pushy. Will definitely buy here again.
- TWTerri WilliamsDec 30, 20251.0On behalf of my Client that been having ongoing issues with Infiniti of north Houston. They been having her car since Friday morning, her car was brought in for her a major part that the warranty does cover. But they are lying trying to make her pay for a battery. Just Holding it, because they know the warranty is in process of. expiring soon. So to make money, just continue to Hold her car and make more money. Tell me this is not a race card. A single woman that is retired and on a fixed income, Is this the way Infiniti treat senior citizens. Think again before coming here. We all need help, why not help the senior citizens of America. This dealership is very unprofessional with her, put her on hold and don’t get back with her. And left her feeling very angry and confused with what to do. We will follow up today before any procedure to see what they do!!!
- NWNorman WilliamsDec 19, 20255.0Great service
- EVElias ValenzuelaDec 5, 20255.0The service rep Kaylin was amazing at putting me at ease by going step by step though the process, and the repair pro sent over a repair video that clearly shows damage and what would be needed to repair. I should have brought my car here in the first place. Now i know. HIGHLY recommend.
- SRSamuel RaderDec 4, 20251.0Just another stealership. I brought my Infiniti in to diagnose an issue with the DVD player. I paid $265 only to be told it doesn’t work and that the entire radio should be replaced. That isn’t a diagnosis, just a restatement of what I already knew. Anyone could say replacing it would fix the problem. I took it down the road to Factory repair and had it fixed for $300. They wanted over 2k to replace it. I also requested a detail, which they stopped halfway through because they couldn’t remove a piece of candy from the floor. They did refund me for that, but to leave the car half done is incredibly unprofessional.
Frequently Asked Questions About Sewell INFINITI of North Houston
What are the operating hours of Sewell INFINITI of North Houston?
The dealership is open Monday to Friday from 8:00 AM to 7:00 PM, and Saturday from 8:00 AM to 6:00 PM. It is closed on Sundays.
Where is Sewell INFINITI of North Houston located?
It is located at 17825 North Freeway, Houston, TX 77090, USA.
What special services does Sewell INFINITI of North Houston offer to customers?
They offer complimentary loan cars, complimentary car washes, and technology consultations as part of their customer service.
How long has Sewell INFINITI of North Houston been serving customers?
They have built relationships with customers for more than a century, aiming to create 'Customers for Life.'
Does Sewell INFINITI of North Houston have an online inventory search?
Yes, you can search their new vehicle inventory through their website.
How can I contact Sewell INFINITI of North Houston?
You can reach them by phone at +1 281-569-3100.
What types of vehicles does Sewell INFINITI of North Houston specialize in?
They specialize in Infiniti vehicles, as well as offering various new and used cars and auto maintenance services.
Are there other automotive dealerships near Sewell INFINITI of North Houston?
Yes, nearby dealers include Audi North Houston, Northside Lexus, DeMontrond Buick GMC, BMW of Houston North, and Munday Mazda, offering customers additional choices for vehicles and services.
Are there nearby hotels for customers visiting from out of town?
Yes, nearby hotels include Fairfield Inn & Suites Houston North/Cypress Station, Hampton by Hilton, Hampton Inn and Suites Houston Cypress Station, and Rodeway Inn & Suites Houston - I-45 North Near Spring, offering convenient accommodations.
Are there convenient gas stations near Sewell INFINITI of North Houston for refueling?
Yes, customers can find gas stations nearby such as Chevron, Shell, and Chevron Station Houston for refueling and convenience needs.