Business Details
About
Infiniti DealerCar DealerAuto Maintenance
Building relationships, not selling vehicles, is our first priority, and it has been for more than a century. "Customers for Life" - that is our aim. Generations of customers have bought their vehicles from our dealerships. The secret is in how we treat others, and each other. We proudly offer complimentary loan cars, complimentary car washes, and technology consultations
Location
Sewell INFINITI of North Houston
17825 North Freeway, Houston, TX
77090, United States
Hours
Reviews
4.5
1,158 reviews
5 stars
958
4 stars
61
3 stars
18
2 stars
23
1 star
98
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers praised the staff for being friendly, helpful, and professional throughout the car buying process.
Sales Experience
Many reviews highlighted a smooth and efficient sales process, with several customers specifically mentioning the lack of pressure during their purchase.
Service Department Issues
Several customers expressed frustration with the service department, citing long wait times, poor scheduling, and unsatisfactory handling of repairs.
Trust and Loyalty
While many customers expressed loyalty to Sewell due to positive past experiences, some recent reviews indicated a decline in service quality, leading to lost trust.
Overall Satisfaction
Despite some negative feedback, many customers reported a great overall experience, recommending the dealership for future purchases.
- VRVaughn RachalNov 17, 20255.0It’s difficult to find words that are complementary enough to describe the Sewell experience. Imagine everything that you hate about the car buying experience being completely removed from the process and then imagine buying a car at a fair price through a sales and customer service experience that is completely aimed at having you leave as a completely satisfied customer; That’s the mission that Sewell Accomplishes. Thank you, Jared, Brian, Avery, and James for creating a truly pleasurable buying experience. We look forward to continuing our relationship with Sewell because of each of you.
- RCRae CooperNov 16, 20251.0If I could give a negative 0. I would went in to do a trade in for a Qx60 when I knew I would be upside down 10,000 they told me I would have to put 31,000 down with is half of the total of the vehicle that's crazy. Went to a different dealership and didn't have to put a penny down 🤬🤬Cant anyone tell me that it was not a race issue. 🤬
- MRMark RodenNov 16, 20255.0When you spend a great deal on an automobile, you expect the promise of great service. Infiniti has always had great service on past vehicles, but Sewell brings great service to a whole next level. They needed a little more time for a repair, and said let us drive your car home to Austin and we will pick up the loaner since I needed to get home quickly. Completely over the top superb service and now I believe the advertisements- I will undoubtedly drive a Sewell in the future and they have a customer for life.
- DSD SNov 15, 20251.0Sewell advertises a pickup and delivery for service appts. We have bought multiple vehicles from them and currently own 2 vehicles purchased from Sewell. Was just told it would be 19 days before they could send someone out to pick up our car for scheduled service. However, we are welcome to drive the car in ourselves and get a loaner anytime. Clearly they do not want to do pickup and delivery. They didn’t even apologize, either. That is terrible service and false advertising on pickup and delivery. Very disappointing and big step backwards for Sewell!
- AJA JackxNov 1, 20255.0I had the pleasure of working with Jacob Amerson, Sales Associate at Sewell Infiniti of North Houston, and I couldn’t be more impressed. Jacob was both personable and professional throughout the entire process. It’s taken me a few weeks to write this review because I wanted to make sure I found the right words to describe the experience—and “superb” is the best fit. From start to finish, Jacob made everything smooth, transparent, and enjoyable. He represents the Sewell brand exceptionally well. If there’s anyone who deserves recognition and advancement, it’s Jacob. Promote immediately!
Frequently Asked Questions About Sewell INFINITI of North Houston
What are the operating hours of Sewell INFINITI of North Houston?
The dealership is open Monday to Friday from 8:00 AM to 7:00 PM, and Saturday from 8:00 AM to 6:00 PM. It is closed on Sundays.
Where is Sewell INFINITI of North Houston located?
It is located at 17825 North Freeway, Houston, TX 77090, USA.
What special services does Sewell INFINITI of North Houston offer to customers?
They offer complimentary loan cars, complimentary car washes, and technology consultations as part of their customer service.
How long has Sewell INFINITI of North Houston been serving customers?
They have built relationships with customers for more than a century, aiming to create 'Customers for Life.'
Does Sewell INFINITI of North Houston have an online inventory search?
Yes, you can search their new vehicle inventory through their website.
How can I contact Sewell INFINITI of North Houston?
You can reach them by phone at +1 281-569-3100.
What types of vehicles does Sewell INFINITI of North Houston specialize in?
They specialize in Infiniti vehicles, as well as offering various new and used cars and auto maintenance services.
Are there other automotive dealerships near Sewell INFINITI of North Houston?
Yes, nearby dealers include Audi North Houston, Northside Lexus, DeMontrond Buick GMC, BMW of Houston North, and Munday Mazda, offering customers additional choices for vehicles and services.
Are there nearby hotels for customers visiting from out of town?
Yes, nearby hotels include Fairfield Inn & Suites Houston North/Cypress Station, Hampton by Hilton, Hampton Inn and Suites Houston Cypress Station, and Rodeway Inn & Suites Houston - I-45 North Near Spring, offering convenient accommodations.
Are there convenient gas stations near Sewell INFINITI of North Houston for refueling?
Yes, customers can find gas stations nearby such as Chevron, Shell, and Chevron Station Houston for refueling and convenience needs.