Business Details
About
Cadillac DealerCar DealerAuto Maintenance
Building relationships, not selling vehicles, is our first priority, and it has been for more than a century. "Customers for Life" - that is our aim. Generations of customers have bought their vehicles from our dealerships. The secret is in how we treat others, and each other. We proudly offer complimentary loan cars, complimentary car washes, and technology consultations
Location
Hours
Reviews
4.5
1,525 reviews
5 stars
1,259
4 stars
76
3 stars
26
2 stars
23
1 star
141
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the professionalism and helpfulness of the staff, highlighting specific employees who provided exceptional service.
Sales Experience
Several reviews noted a smooth and hassle-free car buying process, with customers appreciating the lack of pressure and transparent pricing.
Service Department Issues
There were multiple complaints regarding the service department, including misdiagnoses, poor communication, and lack of follow-up on service requests.
Mixed Experiences
While many customers had positive experiences, a significant number reported dissatisfaction with service quality and customer care, indicating inconsistency in service delivery.
Trust and Reliability
Some customers expressed a loss of trust in the dealership due to negative experiences, particularly regarding service and follow-up on issues.
- CCChadNov 12, 20252.0Don't waste your time. Dealership is more interested in making a quick buck than actually helping customers. I'm an out of state buyer and wanted to purchase a vehicle they had for sale, was willing to pay their asking price. Was told they don't take deposits and even if I did purchase, they can't hold it for more than a week. Started the process by sending a copy of my drivers license and an updated insurance policy with the car added to it, both per dealerships request. Next step was to go to the bank and wire funds but the bank was closed for Veterans day. Then I get an email that night saying the car had been sold to someone else. Do your car shopping elsewhere.
- MKMoe KhalilNov 12, 20255.0Bought me a Escalade todad, good dealer right here. They really care about their customers & staff super friendly and helpful
- ASAmy SchielackNov 2, 20255.0We were in the market for a very specific used car, and had several bad experiences at other dealerships before finding it on this lot. Brinlee was exceptional from start to finish - she made the buying process a breeze! It was priced competitively, we weren’t required to purchase additional warranties that we didn’t want, and it was delivered to us in better condition than when we bought it!! I would buy every future car from this dealership if I can!!
- JDJulia DeighanOct 30, 20255.0We purchased a new car at Sewell and it was a hassle free experience. Fair purchase price and good trade-in value received. Our salesperson was able to get approval for one adjustment so there was no running back and forth for a better deal.
- CICindy IrvineOct 26, 20251.0I have used Sewell many years ( last 10 yrs) in the past for our car repair. But recently my husband called and spoke to Dillan to get a quote on my AC getting fixed. I know it was Friday afternoon but at least let us know you’ll get us a quote my Monday. He stated he’ll call us back but NEVER DID! My husband called Monday left message but still nothing. Then he called ask the representative she could help, then called again got another lady then she gave us at least a quote $285 to diagnose and maybe starting at $2000 with diagnose cost goes toward that amount. We were going to go with Sewell because we believe and trust your company but after this NOT AGAIN. YOU HAVE LOST OUR TRUST AND CONFIDENCE IN YOUR COMPANY!
Frequently Asked Questions About Sewell Cadillac of Houston
What are the operating hours of Sewell Cadillac of Houston?
Sewell Cadillac of Houston is open Monday to Friday from 8:00 AM to 7:30 PM, Saturday from 8:00 AM to 6:00 PM, and closed on Sundays.
Where is Sewell Cadillac of Houston located?
The dealership is located at 12221 Katy Freeway, Houston, TX 77079, USA.
What services does Sewell Cadillac of Houston offer?
Sewell Cadillac of Houston offers vehicle sales, auto maintenance, complimentary loan cars, complimentary car washes, and technology consultations.
How can I contact Sewell Cadillac of Houston?
You can contact them by phone at +1 281-496-8700 or visit their website at https://www.sewellcadillac-houston.com/.
Does Sewell Cadillac of Houston have an online inventory to browse vehicles?
Yes, you can search their new vehicle inventory online at http://www.sewellcadillac-houston.com.
Are there any nearby hotels for customers visiting Sewell Cadillac of Houston from out of town?
Yes, nearby hotels include Hilton Garden Inn Houston Energy Corridor, Comfort Inn & Suites Houston I-10 West Energy Corridor, and Holiday Inn Express & Suites HOU I-10 West Energy Corridor.
What nearby dining options are available near Sewell Cadillac of Houston?
Nearby restaurants include Texas Land & Cattle (Katy) steakhouse, Pappy's Cafe, Hibachi Grill and Buffet, Chili's Grill & Bar, Jimmy John's, King Seafood, and Mikoto Ramen and Sushi Bar.
Are there any nearby services to help with travel documents for customers visiting the dealership?
Yes, RushMyPassport in FedEx Office near the dealership offers passport and visa services.
Which nearby businesses can assist with automotive needs apart from Sewell Cadillac?
Nearby automotive-related businesses include Jeep dealership and a 24 Hour Tire Shop for tire sales and repairs.
Is there any nearby entertainment or recreational activities around Sewell Cadillac of Houston?
Yes, customers can visit Zero Latency, a video game store offering immersive gaming experiences, or work out at nearby gyms such as Planet Fitness and Biron Gymnastics.