Certified by Sewell Cadillac of Houston • Feb 22, 2026
Cadillac DealerCar DealerAuto Maintenance
Building relationships, not selling vehicles, is our first priority, and it has been for more than a century. "Customers for Life" - that is our aim. Generations of customers have bought their vehicles from our dealerships. The secret is in how we treat others, and each other. We proudly offer complimentary loan cars, complimentary car washes, and technology consultations
Location
Certified by Sewell Cadillac of Houston • Feb 22, 2026
Certified by Sewell Cadillac of Houston • Feb 22, 2026
Reviews
4.5
1,554 reviews
5 stars
1,279
4 stars
75
3 stars
26
2 stars22
1 star
152
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and professional service provided by sales staff, particularly highlighting individuals like Devin, Jon, and Kirsten for their exceptional support during the buying process.
Service Department Issues
Several reviews indicated significant dissatisfaction with the service department, citing misdiagnoses, poor communication, and unresolved vehicle issues after service visits.
Sales Experience
While many customers reported positive experiences with the sales process, some expressed frustration over lack of attention from sales staff and inconsistent pricing.
Follow-Up and Communication
Customers appreciated follow-up communication from sales representatives, but there were complaints about delays and lack of responsiveness from the service department.
JC
Jon Couch
5 days ago
1.0
So sick of your awful commercials. There’s no such thing as “driving a Sewell” bro if Thomas Sewell wanted the people of Texas to “drive a Sewell” he should have invented a car. Im gonna go eat a sandwich
DW
D W
Feb 17, 2026
5.0
Absolutely one of the best dealer experiences I’ve had to date—and I’ve had quite a few over the years. Huge thanks to Ratan and Jodi. Both were fantastic to work with: fair, responsive, professional, and genuinely easygoing throughout the entire process. Sewell truly knows how to do business right.
MY
Moran Yadan
Feb 12, 2026
5.0
We had an exceptional experience at sewell Cadillac of Houston. From the moment we walked in, the level of professionalism, transparency, and attention to detail was outstanding. The entire process was smooth, efficient, and truly enjoyable — exactly what a luxury car buying experience should feel like.
A special thank you to Alan Monteon, our salesman, who did an amazing job from start to finish. Alan was knowledgeable, patient, and incredibly professional. He made us feel confident and completely taken care of throughout the entire process. His attention to detail and genuine care truly set him apart.
If you’re looking for a seamless, first-class experience, I highly recommend both Sewell Cadillac of Houston and Alan Monteon. We wouldn’t go anywhere else.
RH
Raquel Hyland
Feb 5, 2026
5.0
Sewell’s reputation for excellent customer service is absolutely real.
Aaron, Jon, and Bo went above and beyond to create an exceptional experience from start to finish. The Houston team made the entire process seamless and truly personal. I purchased this beautiful Cadillac with confidence, and they ensured it was delivered before my birthday and ahead of the ice storm—a level of care and intentionality that speaks volumes.
Every text, every call, and every detail was handled with grace, professionalism, and genuine kindness. I have never felt such pure gratitude in a car-buying experience. This level of service is simply unmatched, and I am truly thankful. 🙏
— Raquel
AA
Anthony Artino
Feb 3, 2026
1.0
Took my CT5V Blackwing in for service. Asked for an appraisal and a sales quote for a new one. Car was there for two weeks and Sales guy refused to make an offer for my car and then told me he would give me a quote on a new one. Never happened. Then he says they sold the car to someone else. Then offered to quote an inbound unit. Never happened. Horrible experience and I would not recommend this dealership on the sales side. I will say my Service Advisor Kyle did a great job of communicating each day the status on my repairs. It’s a shame that the sales side could not offer the same level of service.
Frequently Asked Questions About Sewell Cadillac of Houston
What are the operating hours of Sewell Cadillac of Houston?
Sewell Cadillac of Houston is open Monday to Friday from 8:00 AM to 7:30 PM, Saturday from 8:00 AM to 6:00 PM, and closed on Sundays.
Where is Sewell Cadillac of Houston located?
The dealership is located at 12221 Katy Freeway, Houston, TX 77079, USA.
What services does Sewell Cadillac of Houston offer?
Sewell Cadillac of Houston offers vehicle sales, auto maintenance, complimentary loan cars, complimentary car washes, and technology consultations.
How can I contact Sewell Cadillac of Houston?
You can contact them by phone at +1 281-496-8700 or visit their website at https://www.sewellcadillac-houston.com/.
Does Sewell Cadillac of Houston have an online inventory to browse vehicles?
Yes, you can search their new vehicle inventory online at http://www.sewellcadillac-houston.com.
Are there any nearby hotels for customers visiting Sewell Cadillac of Houston from out of town?
Yes, nearby hotels include Hilton Garden Inn Houston Energy Corridor, Comfort Inn & Suites Houston I-10 West Energy Corridor, and Holiday Inn Express & Suites HOU I-10 West Energy Corridor.
What nearby dining options are available near Sewell Cadillac of Houston?
Nearby restaurants include Texas Land & Cattle (Katy) steakhouse, Pappy's Cafe, Hibachi Grill and Buffet, Chili's Grill & Bar, Jimmy John's, King Seafood, and Mikoto Ramen and Sushi Bar.
Are there any nearby services to help with travel documents for customers visiting the dealership?
Yes, RushMyPassport in FedEx Office near the dealership offers passport and visa services.
Which nearby businesses can assist with automotive needs apart from Sewell Cadillac?
Nearby automotive-related businesses include Jeep dealership and a 24 Hour Tire Shop for tire sales and repairs.
Is there any nearby entertainment or recreational activities around Sewell Cadillac of Houston?
Yes, customers can visit Zero Latency, a video game store offering immersive gaming experiences, or work out at nearby gyms such as Planet Fitness and Biron Gymnastics.
Brand Certified Facts from Sewell Cadillac of Houston
Sewell Cadillac of Houston partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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