Business Details
About
Cadillac DealerCar DealerAuto Maintenance
Building relationships, not selling vehicles, is our first priority, and it has been for more than a century. "Customers for Life" - that is our aim. Generations of customers have bought their vehicles from our dealerships. The secret is in how we treat others, and each other. We proudly offer complimentary loan cars, complimentary car washes, and technology consultations
Location
Hours
Reviews
4.5
1,535 reviews
5 stars
1,265
4 stars
76
3 stars
26
2 stars22
1 star
146
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the professionalism, friendliness, and attentiveness of the sales staff, particularly highlighting individuals like Devin, Jon, and Kirsten for their exceptional service.
Communication Issues
Several reviews noted significant problems with communication, particularly in the service department, where customers felt ignored or received inconsistent information regarding their vehicle status.
Sales Experience
While many customers reported positive experiences with the sales process, some expressed frustration over perceived pressure tactics and lack of follow-up from sales staff.
Service Quality
The service department received mixed feedback, with some customers appreciating the thoroughness and efficiency, while others reported dissatisfaction with misdiagnoses and poor handling of service issues.
Overall Satisfaction
Despite some negative experiences, many customers expressed a strong loyalty to Sewell Cadillac, citing their long-standing relationship and positive past experiences.
- JMJohn McClellan5 days ago5.0Wanted to take a quick second to brag about the outstanding custom service Anne Marie provides and to point out how well Sewell takes care of their customers. These flowers were given to my wife and I for having twin boys. And that is why Sewell is #1 in the auto dealership industry!
- OBOvie Beltran6 days ago5.0Wow they did it again. This is my 3rd Cadillac from Sewell and 1 previous Audi as well. They provided us with the best service and in a timely manner. I started looking and with in a week after all my questions on this third caddy i was happy with what I go. Rondan was a great et person to work with and I am happy with what I got. I have my make on and ready for my TV commercial.
- LMLos MontanaJan 6, 20261.0i JUST called them at 12:42 Jan 5th, 2026 to try and get service for my 2016 Cadillac ATS, the guy basically tells me without even seeing my car, that they are going to AUTOMATICALLY suggest i replace my entire transmission. Google says my issue is SUPER COMMON with a sensor or a wire, but this guy makes it a point to let me know my buisness is NOT welcome nor appreciated. I guess i can say thank you because i didn’t have to waste my time, but i hope those calls are recorded in the service department. i’ve never been turned away so nonchalantly like he was doing me a favor. that is INSANE
- TTTroyJan 3, 20261.0Horrible service, they give you a different price over the phone for a basic service, which is almost double of what a regular mechanic charges, to bring you all the way and changing the price when you arrive. Avoid them if possible.
- CPCASSIE PETERSDec 26, 20251.0Have been trying to order 3 Cadillac Escalade v’s for over a year was told I was on waiting list I had no problem with that I have an Escalade now and so does my sister who bought hers from Sewell called last week to get an update no call back and this is not the first time this has happened I’m a tom peacock customer was going to convert to Sewell since my sister bought her Escalade there their salesman and saleswomen are a disgrace, I was told we were 25,26,27 on the list again which was fine I have been calling them about them since October 2024 they did tell me it would most likely be 2026 I was good with that but their lack of communication has made me feel like their commercials are fake coming from a family owned business that’s been going for over 50 years I could not imagine doing business this way I think they favor their longtime customers which is fantastic but not to even get a call back and I have called several time spoke to salesman Austin I believe his name is, I have emails stating we were on list I even ordered through Cadillac and had the order sent to their dealership and somehow they got cancelled or something was weird did that 3 time is “Absoloutley crazy”anyone else have this problem with Sewell on Katy freeway
Frequently Asked Questions About Sewell Cadillac of Houston
What are the operating hours of Sewell Cadillac of Houston?
Sewell Cadillac of Houston is open Monday to Friday from 8:00 AM to 7:30 PM, Saturday from 8:00 AM to 6:00 PM, and closed on Sundays.
Where is Sewell Cadillac of Houston located?
The dealership is located at 12221 Katy Freeway, Houston, TX 77079, USA.
What services does Sewell Cadillac of Houston offer?
Sewell Cadillac of Houston offers vehicle sales, auto maintenance, complimentary loan cars, complimentary car washes, and technology consultations.
How can I contact Sewell Cadillac of Houston?
You can contact them by phone at +1 281-496-8700 or visit their website at https://www.sewellcadillac-houston.com/.
Does Sewell Cadillac of Houston have an online inventory to browse vehicles?
Yes, you can search their new vehicle inventory online at http://www.sewellcadillac-houston.com.
Are there any nearby hotels for customers visiting Sewell Cadillac of Houston from out of town?
Yes, nearby hotels include Hilton Garden Inn Houston Energy Corridor, Comfort Inn & Suites Houston I-10 West Energy Corridor, and Holiday Inn Express & Suites HOU I-10 West Energy Corridor.
What nearby dining options are available near Sewell Cadillac of Houston?
Nearby restaurants include Texas Land & Cattle (Katy) steakhouse, Pappy's Cafe, Hibachi Grill and Buffet, Chili's Grill & Bar, Jimmy John's, King Seafood, and Mikoto Ramen and Sushi Bar.
Are there any nearby services to help with travel documents for customers visiting the dealership?
Yes, RushMyPassport in FedEx Office near the dealership offers passport and visa services.
Which nearby businesses can assist with automotive needs apart from Sewell Cadillac?
Nearby automotive-related businesses include Jeep dealership and a 24 Hour Tire Shop for tire sales and repairs.
Is there any nearby entertainment or recreational activities around Sewell Cadillac of Houston?
Yes, customers can visit Zero Latency, a video game store offering immersive gaming experiences, or work out at nearby gyms such as Planet Fitness and Biron Gymnastics.