Business Details
About
Auto MaintenanceAuto Body ShopAuto Repair ShopAuto Body Repair
Location
Service Department - Mercedes Benz Of West Houston
1025 Highway 6, Houston, TX
77079, United States
Reviews
4.3
20 reviews
5 stars
16
4 stars
1
3 stars0
2 stars0
1 star
3
- LFLindsey FulhamAug 4, 20251.0They took excellent care for a long time but their new GM is rude and has no respect for women or our vehicles. I will never go back as they did damages in excess of $6,000 to my vehicle when it went in for service. Additionally they sold me an extended warranty which was very expensive and failed to contact them for coverage even after I asked them to and reminded them of the warranty they sold me. This cost me over extra $2k out of pocket. Ridiculous. Mercedes Benz USA fails to hold dealerships accountable, which makes me really miss my BMW! You would think a company would take better care of customers who drive limited and very expensive vehicles. Buyer beware!!! My advice for other women out there is to avoid Sewell! They don’t even escalate within their own company anymore. MB of sugar land or Greenway Plaza are much better and actually document photos of customer vehicles before the customer leaves. Ask yourself as you get into their loaner car how carefully they document damages there and why they don’t bother to do that with your vehicle!
- CGClaus GrafJul 11, 20255.0Excellent and courteous service. Lauren and Nick were extremely helpful explaining what is covered under the rear subframe warranty for my W212. Thanks!
- DPDr Janet PalmerJun 25, 20255.0Fabulous dealership and service department
- IKIra KeyMay 24, 20245.0Very good customer service and very fair price.
- JJJohnApr 30, 20241.0I had asked for help and then wait for longer than I wanted. I had a trade, of course it was a antique and they wouldn't trade in. I never heard anything from them after. So we went and purchased a new car elsewhere.
Frequently Asked Questions About Service Department - Mercedes Benz Of West Houston
What services does the Service Department - Mercedes Benz Of West Houston offer?
The department provides auto maintenance, auto repair, and auto body repair services.
Where is the Service Department - Mercedes Benz Of West Houston located?
It is located at 1025 Highway 6, Houston, TX 77079, United States.
What is the time zone for the Service Department - Mercedes Benz Of West Houston?
The service department is in the America/Chicago time zone.
Can I get my Mercedes-Benz vehicle serviced nearby?
Yes, the Service Department - Sewell Mercedes-Benz of West Houston offers automotive repair and vehicle servicing nearby.
Where can I buy a used Mercedes-Benz near the service department?
Mercedes-Benz of West Houston, a used car dealer, is located nearby for purchasing used Mercedes-Benz vehicles.
Are there any auto body shops near your location?
Yes, Sewell Collision Center of West Houston and Sewell Mercedes-Benz Collision Center of West Houston offer auto body repair services nearby.
Where can I find food or dining options near the service department?
Nearby dining options include Brother's Pizzeria for Italian food, Annam Indian Cuisine, Señor Burritos Authentic Mexican Grill, Waffle House, and Pho Kim Kim for Vietnamese cuisine.
Is there a place nearby where I can get optical care?
Yes, In Focus Eyecare is located nearby, providing optometrist and eyewear services.
Where can I find automotive financing near the service department?
Ace Cash Express, an auto loan provider, is located near the service department for automotive financing needs.
Are there any retail or wholesale stores nearby?
Yes, Sam's Club and TwoRomantic wholesale store are located nearby for shopping needs.