National Car Rental

Reviews

• TT

  Taaha

  2 days ago
  2.0
  I want to emphasize how crucial it was for me to get my billing issues resolved when I picked up and returned my rental car. I had a credit card on file and clearly stated that I wanted the bill charged to a different card upon return. I was instructed to see the staff when I returned the car to handle this, but when I arrived, I was told I should have notified the staff outside, as the billing had already been processed. The manager advised me to go home and assured me that I would receive a call once their admin personnel arrived to resolve the matter. However, I never received a call. I also reached out to customer support but had no luck, and I struggled to find contact information for the branch to further address the issue. This experience was particularly disappointing, as I had never faced such problems at other branches. It has put me in a challenging situation, especially considering it was at an airport location. Due to this, I will not be renting from this branch again.
• AG

  Andrea Johnson (AJAX the Great)

  3 days ago
  5.0
  My company uses Avis as their default rental provider. I took a chance on National because there were no cars available with Avis at the time or date I needed. It was the best chance I could have taken. You guys didn't give me the "ick" like Enterprise does and better customer service than Avis
• KH

  Kathy Hadley

  Mar 1, 2026
  5.0
  Best car rental experience I have ever had. Emerald is the way to go.
• TC

  Tyler Cummings

  Feb 27, 2026
  5.0
  Special shout to Paul ! This is my second time renting from this location and he has always been friendly and provided great customer service. Will continue to rent from this location as customer service is great and vehicle selection improving !
• LA

  Lori Abney

  Feb 17, 2026
  5.0
  Erin was professional, friendly and efficient checking me in and getting me on my way to my flight.

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