Business Details
About
Mercedes Benz DealerCar DealerUsed Car Dealer
Building relationships, not selling vehicles, is our first priority, and it has been for more than a century. "Customers for Life" - that is our aim. Generations of customers have bought their vehicles from our dealerships. The secret is in how we treat others, and each other. We proudly offer complimentary loan cars, complimentary car washes, and technology consultations
Location
Hours
Reviews
4.3
1,498 reviews
5 stars
1,113
4 stars
117
3 stars
34
2 stars
37
1 star
197
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the dealership for its friendly, attentive, and helpful staff, highlighting specific sales associates who provided exceptional service.
Sales Experience
Numerous reviews noted a positive car buying experience, with customers appreciating the smooth process, lack of pressure, and personalized attention from sales representatives.
Service Department Issues
Several customers expressed dissatisfaction with the service department, citing poor communication, unresolved issues, and instances of damage to vehicles during service.
Honesty and Transparency
While many praised the dealership for its integrity, some customers reported experiences of upselling and lack of transparency regarding service needs and financing options.
Overall Satisfaction
Despite some negative experiences, many customers expressed overall satisfaction with their purchases and the dealership's commitment to customer care.
- MMMayra3 days ago1.0I came in for a car wash and a car inspection and was told it would take about an hour. Time kept passing with no updates. After three hours, I finally went to ask about my car, and James told me they had only washed it and never even did the inspection. I told them to just give me the car back, only to find out that the car had been sitting there the entire three hours with no wash and no inspection. Absolutely ridiculous. The manager on duty was completely useless and didn’t offer anything to make this right. Terrible, terrible service.
- AAArkanNov 11, 20255.0I recently had an issue with my vehicle where my phone wasn’t connecting to my car through Apple CarPlay. I took my vehicle to Sewell and I had a great experience working with Morgan. She made sure the problem was resolved, kept me updated throughout the way, and provided the best customer service I could’ve asked for. I highly recommend Sewell, and I am very grateful Morgan’s help!
- LLliang LuNov 8, 20254.0Did service on Friday, Mr. Patel was very courtesy and professional. No car wash provided due to "mechanical issues", was offered for coming back next day, a bit let down with $900+ full service (competitor at greenway offers 20% discount).
- TSTaylor SharpNov 7, 20251.0WARNING!! DO NOT EVER TAKE YOUR CAR HERE!!! Find another dealership or licensed repair facility. I took my car here for service and it turned into an ongoing long drawn out nightmare! They damaged my wheels and tires and put me through hell getting it fixed. They try to weasel out of accountability and the service department is reckless, careless, and destructive in how they handle your car. They will damage your car then try to find any and every way to dodge accountability while trying to make you pay more money for services. I ABSOLUTELY HATE AND REGRET THAT I EVER TOOK MY CAR TO THIS PLACE! Worse experience of my life.
- MRMohammad RizviOct 31, 20255.0Ask for Emmanuel Alvarez if you’re heading to Mercedes Benz of West Houston. Sewell is already by far the best in the industry and Emmanuel took the experience to the next level. I bought a used Kia and Emmanuel treated me like I was buying a new Maybach. If you’re in the market for a car, do yourself a favor and check if Sewell has the vehicle at any one of their many dealerships across Texas. That is the secret hack to a great car buying experience. You can thank me later.
Frequently Asked Questions About Mercedes-Benz of West Houston
What are the regular business hours for Mercedes-Benz of West Houston?
Our showroom is open Monday to Friday from 8:00 AM to 7:30 PM, Saturday from 8:00 AM to 6:00 PM, and closed on Sundays.
Where is Mercedes-Benz of West Houston located?
We are located at 1025 Highway 6, Houston, TX 77079, USA.
What services does Mercedes-Benz of West Houston offer?
We focus on building relationships by offering complimentary loan cars, complimentary car washes, and technology consultations alongside sales and service.
How can I contact Mercedes-Benz of West Houston?
You can reach us by phone at +1 281-492-5800 or visit our website at https://www.mercedesbenz-westhouston.com/.
Does Mercedes-Benz of West Houston have an active social media presence?
Yes, you can find us on Facebook, Instagram (@drivesewell), and Twitter (@drivesewell).
What types of vehicles does Mercedes-Benz of West Houston sell?
We are a Mercedes Benz dealer offering new and used vehicles, focusing on quality and customer service.
Are there any nearby places where I can get my car body repaired?
Yes, close to us are Sewell Mercedes-Benz Collision Center of West Houston and Sewell Collision Center of West Houston, both offering professional auto body repair services.
Where can I eat near Mercedes-Benz of West Houston after my visit?
Nearby dining options include Brother's Pizzeria for Italian cuisine, Waffle House for breakfast and brunch, Annam Indian Cuisine, Señor Burritos for Tex-Mex, and Pho Kim Kim for Vietnamese food.
Is there a retail store nearby where I can shop in bulk after visiting the dealership?
Yes, Sam's Club is nearby if you are looking for wholesale shopping after your visit.
How might I find Mercedes-Benz of West Houston if I am using public transportation or nearby landmarks?
Mercedes-Benz of West Houston is located near several recognizable places such as In Focus Eyecare and Sam's Club, which may help with navigation and locating the dealership on Highway 6.