Business Details
About
Auto Parts StoreAuto Body ShopSalvage YardAuto Restoration Service
Used European auto parts
Location
Hours
Reviews
3.9
342 reviews
5 stars
212
4 stars
35
3 stars
12
2 stars
9
1 star
74
What are people saying?
AI-generated from recent customer reviews
Customer Service
There are significant complaints about rude and unprofessional staff, particularly regarding Kevin, who is frequently mentioned negatively for his attitude and service.
Product Quality
Several customers reported receiving defective parts and issues with returns, indicating a lack of quality control and reliability in the products sold.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members like Roxx and Jose for their helpfulness and professionalism, highlighting a mixed experience.
Pricing Issues
Customers expressed concerns about high prices and inconsistent pricing practices, with some feeling taken advantage of compared to competitors.
Communication Problems
Many reviews mention poor communication, including long wait times on the phone and unreturned calls, leading to frustration among customers.
- JBJelena BaltazarOct 6, 20255.0Incredible!! I couldn't find a better place than this "Lonestar" store ⭐⭐⭐⭐⭐👌 I'm delighted with their help, especially with Jose. He was very kind. He explained everything I needed with my Toyota. I'm very happy. They include delivery. They also have excellent prices. 💯 I highly recommend them.
- AMAurelio MoralesOct 1, 20252.0No dan mucha importancia al cliente
- WHWilson HerreraSep 26, 20255.0La verdad son muy buenos y amables buena atención
- TLThat Boy LuigiSep 11, 20255.0Best parts and prices ask for ray
- SASaleh AldaheryAug 25, 20251.0I just got off the phone with Kevin from Lonestar Imports, and the experience was terrible. He was extremely unprofessional and clearly doesn’t know how to treat customers. Their communication is awful — rude, dismissive, and completely unhelpful. If this is how they handle people over the phone, I can only imagine how bad the rest of their business practices are. I would strongly advise anyone to stay away from Lonestar Imports.
Frequently Asked Questions About Lonestar Imports
What types of auto parts does Lonestar Imports specialize in?
Lonestar Imports specializes in used European auto parts.
Where is Lonestar Imports located?
Lonestar Imports is located at 6621 Liberty Road, Houston, TX 77028, USA.
What are the business hours for Lonestar Imports?
Lonestar Imports is open Monday through Friday from 8:00 AM to 6:00 PM and is closed on Saturdays and Sundays.
How can I contact Lonestar Imports?
You can contact Lonestar Imports via phone at +1 713-785-5151 or +1 832-754-3179, or email at lonestarimport@gmail.com.
Does Lonestar Imports have a website where I can learn more?
Yes, you can visit their website at https://www.lonestarautoparts.com/ to learn more.
What types of services does Lonestar Imports offer?
Lonestar Imports offers auto parts retail, auto body shop services, salvage yard services, and auto restoration.
Which nearby businesses might be useful for logistics or freight services when visiting Lonestar Imports?
Nearby freight and cargo services include Mauser Corporation, Patriot Logistics Inc, and Keen Pace Transportation, which could be helpful for logistical needs.
Is there a transportation landmark near Lonestar Imports that can help with directions?
Yes, the Union Pacific (Englewood) Railyard is nearby and serves as a notable landmark and train station which may help with navigation.
Are there any automotive service centers near Lonestar Imports for additional vehicle needs?
Goodyear Commercial Tire and Service Centers and United Rentals - Customer Equipment Solutions are nearby and provide automotive repair and tire services.
What categories of businesses are found near Lonestar Imports?
Nearby businesses include contractors, professional services, plastic manufacturers, industrial equipment suppliers, auction houses, thrift stores, churches, and more, providing a diverse local economy.