HOLT Truck Centers Houston

Reviews

• KK

  kerwin kennedy

  3 days ago
  5.0
  Very great nice view outside
• CC

  craig constable

  Feb 4, 2026
  5.0
  GR is the man. He knows his job quite well. He us a pleasure to interact with.
• OS

  Omar Solorio

  Jan 11, 2026
  5.0
  Very professional, like the way they work
• AM

  Antor Medrano

  Jan 2, 2026
  5.0
  Everytime about it, is phenomenal. They truly repaired & resolved my truck problems. I'm satisfied that I can even read both differential temps. Also NO more leaks.
• MC

  Mark Calip

  Dec 17, 2025
  1.0
  Subject: Formal Complaint – Defective Auto Part & Warranty Handling Purchase Date:December 5, 2025 Invoice Amount:$785.52 I am writing to formally express my concern regarding a **defective auto part** purchased from **Holt Truck Centers – Parts Department**, located at **8900 North Loop East, Houston, TX 77029**. On **December 5, 2025**, I purchased the following parts for **$785.52**: * **Tensioner Assembly** * **Belt** * **Fan Drive Compressor Pulley** After only a few days of use, the part **failed and became defective**. I promptly removed the part and returned it to Holt Truck Centers requesting a **warranty replacement**, which is standard practice in the automotive repair industry. To my surprise, I was informed that: * I must **purchase another identical part at full price ($785.52)**, * Holt would **keep the defective part** and send it to the manufacturer for inspection, * And only **after several months**, if the manufacturer approves the defect, my **original payment may be refunded**. I have been an **automotive mechanic and shop owner for over 45 years**, and I have **never experienced this type of warranty process**. Requiring a customer to repurchase a failed part at full price—with **no immediate replacement, no exchange, and no guaranteed refund**—is highly unusual and reflects **very poor customer service**. This experience was both disappointing and concerning. I am sharing this not only to document the issue, but also so **other auto repair shops and customers are aware of this warranty practice** when purchasing parts from Holt Truck Centers. I respectfully request that Holt Truck Centers review this matter and reconsider its handling of warranty replacements, as this policy places an unreasonable burden on professional repair facilities and customers alike. Thank you for your time and attention. Sincerely, Andy Owner / Operator Ace Complete Auto Repairs** Houston, Texas

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