Goodyear Auto Service

4.0
285 reviews

About

Auto Repair ShopTire ShopGoodyear
Goodyear Auto Service Centers are full-service tire and automotive repair stores wholly owned and operated by the Goodyear Tire & Rubber Company.

Details

  • DebitAvailable
  • Cash onlyNot available
  • RestroomAvailable
  • Wheelchair accessible entranceAvailable

Location

Goodyear Auto Service
10141 North Eldridge Parkway, Houston, TX
77065-4194, United States

Hours

Reviews

4.0
285 reviews
5 stars
196
4 stars
16
3 stars
13
2 stars
8
1 star
52

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for their friendly and helpful service, particularly highlighting individuals like Mario, Jorge, and TK for their professionalism and willingness to assist.

Service Efficiency

Several reviews noted fast service and quick turnaround times for tire repairs and oil changes, with many customers expressing satisfaction with being in and out in a timely manner.

Communication Issues

Some customers reported poor communication and organization, particularly regarding service expectations and appointment management, leading to frustration.

Mixed Experiences

While many reviews were positive, there were also complaints about rude staff and unprofessional behavior, indicating inconsistency in service quality.

Technical Competence

Customers expressed concerns about the quality of parts used and the thoroughness of inspections, with some reporting issues shortly after service.
  • LC
    Lou Cifer
    Nov 28, 2025
    5.0
    Fast service
  • JC
    José Cruz
    Nov 20, 2025
    5.0
    Great customer service! Kevin and the late afternoon crew were able to accommodate my emergency nail in my tire incident, on a walk in bases. That's great service. Thank you.
  • XK
    Xaquenetta King
    Nov 17, 2025
    1.0
    Would not recommend Kevin Gabe me false information about my tire patch and how long it was going to take I got to the location at 1 and I’m not leaving until 3:00pm for a tire plug. I work customer and this was very poor service.
  • RG
    Regenia Glenn
    Oct 29, 2025
    1.0
    If I could give negative stars I would. I took my 2017 Infiniti QX30 to have the alternator replaced, and initially things were ok. However, when I went to pick up my car I was told that the coolant started leaking when they put the car back together. Well, it was not leaking when I brought it in, so SOMETHING you DID has caused the leak. They proceeded to tell me that although it happened while putting the car back together, they were not responsible, and would not fix it without me paying them another huge cost. Mind you, the quoted cost of a "Remanufactured" part was over $1,000 for an ALTERNATOR a new part was twice that (not including the labor) !!!!! Now I have a coolant leak that mysteriously appeared. I KNOW Goodyear is a great company, however I would STAY CLEAR of this location. They are NOT PROFESSIONAL AT ALL and will not make good on THEIR mistakes. UPDATE!!! Thank you GOODYEAR!!!! They fixed my car and the service was great!!!
  • TP
    Tiffany Patton
    Oct 18, 2025
    2.0
    I work for Lyft so they're the only ones that have my tires. I went to a different location and they told me I had to go to them. I knew that they weren't going to fix both of my tires and here I am with my tire gauge yet again a slow leak in the tire that the other location had told them was wrong with my tire. Is this why? I didn't want to go to them because I don't like that location never have but unfortunately they're the only ones that have my tires. I don't understand why all the good years that I'm supposed to go to why they don't have my tires. Why am I still going to this one location? They're not going to do it. I'm not going back there. I'll keep refilling my tire or I'll turn my car into Lyft because honestly I'm tired of wasting my time. The other Goodyear location told them it was the driver last tire and the passenger rear right tire and here we go. Here's the picture how they failed to do the job. As soon as I drove off the lot within a couple hours, it was already losing air. I really do not want to go with seeing my time to go over there so that's why I still have not sent it. I just keep refilling the tire cuz it's not worth my time! Time is money and just like Lyft they want to waste my time and my money.

Frequently Asked Questions About Goodyear Auto Service

What services does Goodyear Auto Service offer?

Goodyear Auto Service provides full-service tire and automotive repair services, including tire sales, oil changes, and general automotive repairs.

Where is Goodyear Auto Service located?

Goodyear Auto Service is located at 10141 North Eldridge Parkway, Houston, TX 77065-4194, USA.