Many customers praised the staff, particularly Mario, for being friendly, professional, and attentive to their needs.
Service Quality
While some customers reported excellent service and quick turnaround times, others experienced issues with miscommunication and unsatisfactory repairs.
Professionalism
Several reviews highlighted the professionalism of specific employees, but there were also complaints about rudeness and unprofessional behavior from some staff members.
Efficiency
Customers appreciated the quick service and efficiency at times, but there were also reports of long wait times and scheduling issues.
Communication
Feedback indicated a need for improved communication, as some customers felt uninformed about their vehicle's status or service details.
JC
José Cruz
4 days ago
5.0
Great customer service!
Kevin and the late afternoon crew were able to accommodate my emergency nail in my tire incident, on a walk in bases.
That's great service.
Thank you.
XK
Xaquenetta King
Nov 17, 2025
1.0
Would not recommend Kevin Gabe me false information about my tire patch and how long it was going to take I got to the location at 1 and I’m not leaving until 3:00pm for a tire plug. I work customer and this was very poor service.
RG
Regenia Glenn
Oct 29, 2025
1.0
If I could give negative stars I would. I took my 2017 Infiniti QX30 to have the alternator replaced, and initially things were ok. However, when I went to pick up my car I was told that the coolant started leaking when they put the car back together. Well, it was not leaking when I brought it in, so SOMETHING you DID has caused the leak. They proceeded to tell me that although it happened while putting the car back together, they were not responsible, and would not fix it without me paying them another huge cost.
Mind you, the quoted cost of a "Remanufactured" part was over $1,000 for an ALTERNATOR a new part was twice that (not including the labor) !!!!! Now I have a coolant leak that mysteriously appeared. I KNOW Goodyear is a great company, however I would STAY CLEAR of this location. They are NOT PROFESSIONAL AT ALL and will not make good on THEIR mistakes.
UPDATE!!!
Thank you GOODYEAR!!!! They fixed my car and the service was great!!!
TP
Tiffany Patton
Oct 18, 2025
2.0
I work for Lyft so they're the only ones that have my tires. I went to a different location and they told me I had to go to them. I knew that they weren't going to fix both of my tires and here I am with my tire gauge yet again a slow leak in the tire that the other location had told them was wrong with my tire. Is this why? I didn't want to go to them because I don't like that location never have but unfortunately they're the only ones that have my tires. I don't understand why all the good years that I'm supposed to go to why they don't have my tires. Why am I still going to this one location? They're not going to do it. I'm not going back there. I'll keep refilling my tire or I'll turn my car into Lyft because honestly I'm tired of wasting my time. The other Goodyear location told them it was the driver last tire and the passenger rear right tire and here we go. Here's the picture how they failed to do the job. As soon as I drove off the lot within a couple hours, it was already losing air. I really do not want to go with seeing my time to go over there so that's why I still have not sent it. I just keep refilling the tire cuz it's not worth my time! Time is money and just like Lyft they want to waste my time and my money.
LK
LM Kirksey
Oct 9, 2025
5.0
9/12/25 I brought my 2004 GMC serria just for an oil change almost at the end of the day. The mechanic T.K. pointed out my front end on my vehicle need to be fixed...so I told them I want to fixed it.. the two guys at the front desk tried to order all the parts but they did get some order and the rest the next morning..shop call me 10:30 am 9/13/25 drop it off remember I just showed up no call before, no schedule appointment nothing..the mechanic T.K. did all around awesome job he worked on my truck mostly of the day. It was 4 obstacle T.K. faced to not get the truck finished that day we talked back and forth couple of times. T.K. stop in the middle of the job and went got more parts he needed himself and came back and finished the job even than nothing could stop him from finished he had it in his mind I'm going to finished so this guy truck so I could get back on the road I travel alot. T.K. call me after the shop closed he suppose to went home not T.K. your truck ready...THIS WHAT MAKE A GREAT MECHANIC SHOP and GREAT MECHANICS stuff like this T.K. is the super man of mechanic I travel alot not 1 shop out there perform like this. I'm mind blown and impressed what T.K. did he is a bad man unstoppable, unbeaten incredible personality. What more you could asked for all this wasn't schedule at all T.K. don't stop man keep doing what you doing not a whole lot mechanic and mechanic shops perform well like this.. last minute order parts, nothing scheduled. I thank you T.K. for everything you have done. I'm happy, I'm satisfied. My truck drive way better than it did before. ALL TO THANKS T.K. HANDS DOWN NOTHING OUT THERE LIKE T.K. YOUNG GUY WELL GROUNDED IT AND HE KNOWS WHAT HE'S TALKING ABOUT...WORDS REALLY CANT BE PUT IN PLACE WHAT THE OUT COME HAS CAME ABOUT.. T.K. HAS A FOREVER CUSTOMER, THE SHOP HAS A FAVORABLE CUSTOMER
THAMK YOU T.K. MAN I REALLY REALLY APPRECIATE THE WORK.YOU HAVE DONE 10 OUT OF 10 ON EVERYTHING
Frequently Asked Questions About Goodyear Auto Service
What services does Goodyear Auto Service offer?
Goodyear Auto Service provides full-service tire and automotive repair services, including tire sales, oil changes, and general automotive repairs.
Where is Goodyear Auto Service located?
Goodyear Auto Service is located at 10141 North Eldridge Parkway, Houston, TX 77065-4194, USA.
What are the operating hours for Goodyear Auto Service?
They are open Monday through Saturday from 8:00 AM to 7:00 PM and on Sunday from 8:00 AM to 5:00 PM. Holiday hours vary, with some days closed and others open until 5:00 PM.
Does Goodyear Auto Service offer in-store pickup for services or products?
Yes, Goodyear Auto Service offers in-store pickup services for certain products.
What payment methods are accepted at Goodyear Auto Service?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa.
Can I make an appointment online for services at Goodyear Auto Service?
Yes, appointments can be made online through their reservation website.
Is Goodyear Auto Service wheelchair accessible?
Yes, the location has a wheelchair-accessible entrance and restroom.
What nearby places can I visit around Goodyear Auto Service?
Nearby places include Lone Star Tactical Supply for sporting goods, CVS Pharmacy inside Target Store for pharmacy needs, and Pizza Hut Express for a quick meal.
Where can I get coffee or snacks near Goodyear Auto Service?
You can visit Starbucks located nearby for coffee and snacks.
Are there shopping options available near Goodyear Auto Service?
Yes, nearby shopping options include Target Store Steeplechase, CVS Beauty, and RadioShack for electronics and retail purchases.