Many customers praised the staff for their friendly and helpful service, particularly highlighting individuals like Mario, Jorge, and TK for their professionalism and willingness to assist.
Service Efficiency
Several reviews noted fast service and quick turnaround times for tire repairs and oil changes, with many customers expressing satisfaction with being in and out in a timely manner.
Communication Issues
Some customers reported poor communication and organization, particularly regarding service expectations and appointment management, leading to frustration.
Mixed Experiences
While many reviews were positive, there were also complaints about rude staff and unprofessional behavior, indicating inconsistency in service quality.
Technical Competence
Customers expressed concerns about the quality of parts used and the thoroughness of inspections, with some reporting issues shortly after service.
LC
Lou Cifer
Nov 28, 2025
5.0
Fast service
JC
José Cruz
Nov 20, 2025
5.0
Great customer service!
Kevin and the late afternoon crew were able to accommodate my emergency nail in my tire incident, on a walk in bases.
That's great service.
Thank you.
XK
Xaquenetta King
Nov 17, 2025
1.0
Would not recommend Kevin Gabe me false information about my tire patch and how long it was going to take I got to the location at 1 and I’m not leaving until 3:00pm for a tire plug. I work customer and this was very poor service.
RG
Regenia Glenn
Oct 29, 2025
1.0
If I could give negative stars I would. I took my 2017 Infiniti QX30 to have the alternator replaced, and initially things were ok. However, when I went to pick up my car I was told that the coolant started leaking when they put the car back together. Well, it was not leaking when I brought it in, so SOMETHING you DID has caused the leak. They proceeded to tell me that although it happened while putting the car back together, they were not responsible, and would not fix it without me paying them another huge cost.
Mind you, the quoted cost of a "Remanufactured" part was over $1,000 for an ALTERNATOR a new part was twice that (not including the labor) !!!!! Now I have a coolant leak that mysteriously appeared. I KNOW Goodyear is a great company, however I would STAY CLEAR of this location. They are NOT PROFESSIONAL AT ALL and will not make good on THEIR mistakes.
UPDATE!!!
Thank you GOODYEAR!!!! They fixed my car and the service was great!!!
TP
Tiffany Patton
Oct 18, 2025
2.0
I work for Lyft so they're the only ones that have my tires. I went to a different location and they told me I had to go to them. I knew that they weren't going to fix both of my tires and here I am with my tire gauge yet again a slow leak in the tire that the other location had told them was wrong with my tire. Is this why? I didn't want to go to them because I don't like that location never have but unfortunately they're the only ones that have my tires. I don't understand why all the good years that I'm supposed to go to why they don't have my tires. Why am I still going to this one location? They're not going to do it. I'm not going back there. I'll keep refilling my tire or I'll turn my car into Lyft because honestly I'm tired of wasting my time. The other Goodyear location told them it was the driver last tire and the passenger rear right tire and here we go. Here's the picture how they failed to do the job. As soon as I drove off the lot within a couple hours, it was already losing air. I really do not want to go with seeing my time to go over there so that's why I still have not sent it. I just keep refilling the tire cuz it's not worth my time! Time is money and just like Lyft they want to waste my time and my money.
Frequently Asked Questions About Goodyear Auto Service
What services does Goodyear Auto Service offer?
Goodyear Auto Service provides full-service tire and automotive repair services, including tire sales, oil changes, and general automotive repairs.
Where is Goodyear Auto Service located?
Goodyear Auto Service is located at 10141 North Eldridge Parkway, Houston, TX 77065-4194, USA.
What are the operating hours for Goodyear Auto Service?
They are open Monday through Saturday from 8:00 AM to 7:00 PM and on Sunday from 8:00 AM to 5:00 PM. Holiday hours vary, with some days closed and others open until 5:00 PM.
Does Goodyear Auto Service offer in-store pickup for services or products?
Yes, Goodyear Auto Service offers in-store pickup services for certain products.
What payment methods are accepted at Goodyear Auto Service?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa.
Can I make an appointment online for services at Goodyear Auto Service?
Yes, appointments can be made online through their reservation website.
Is Goodyear Auto Service wheelchair accessible?
Yes, the location has a wheelchair-accessible entrance and restroom.
What nearby places can I visit around Goodyear Auto Service?
Nearby places include Lone Star Tactical Supply for sporting goods, CVS Pharmacy inside Target Store for pharmacy needs, and Pizza Hut Express for a quick meal.
Where can I get coffee or snacks near Goodyear Auto Service?
You can visit Starbucks located nearby for coffee and snacks.
Are there shopping options available near Goodyear Auto Service?
Yes, nearby shopping options include Target Store Steeplechase, CVS Beauty, and RadioShack for electronics and retail purchases.