Business Details
About
Car Rental AgencyVan Rental
Need a rental car in Houston, TX? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Pearland Beltway & Highway 288 location today.
Location
Hours
Reviews
3.7
180 reviews
5 stars
104
4 stars
14
3 stars
11
2 stars
8
1 star
43
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their friendliness and helpfulness, others were criticized for poor communication and unprofessional behavior.
Vehicle Condition
Several customers reported receiving dirty vehicles or vehicles with unpleasant odors, indicating a need for improved vehicle cleanliness and maintenance.
Reservation Issues
Numerous complaints were made regarding reservation mishaps, including unavailability of reserved vehicles and issues with billing and deposits.
Manager Performance
The performance of branch managers varied significantly; some were commended for their exceptional service, while others were noted for causing customer dissatisfaction.
Response Time
Customers expressed frustration with long wait times for service, both in-store and on the phone, highlighting a need for better staffing and responsiveness.
- TJTia Jones3 days ago1.0If I could give -5 stars I would, and that's even too much. This was the most low rent, below basic customer service I've ever experienced. Called them and instead of them greeting you and asking you to hold they pick the phone up and put it on hold repeatedly. Very disrespectful being that we are spending money. Then they jusy hang up, ignorance at its best, just plain ignorance, but from the previous reviews I can tell this location is very low vibrational. I dont want a lame generic apology, don't be sorry, DO BETTER!!!!
- CWChristopher B. Edwards (WhiteNinjaAtComodoDragon)Oct 17, 20254.0ignorant manager
- AAace aceSep 30, 20251.0Called from Monday afternoon to Tuesday morning about 8 times. NO ONE ANSWER the phone. Also, they hang up after 5-8 minutes on hold.
- SSSHIRLEY SMITHSep 3, 20255.0Great customer service with each rental
- DRDonald ReavesJan 27, 20191.0This place never had the car your looking for... For the second time they tried to put my in a lesser vehicle than I originally asked for. No call, no email this place is a joke
Frequently Asked Questions About Enterprise Rent-A-Car
What services does Enterprise Rent-A-Car in Houston offer?
Enterprise Rent-A-Car in Houston offers a wide range of vehicles including cars, vans, and luxury cars for rental with flexible rental options, including airport pick up.
Where is the Enterprise Rent-A-Car location in Houston?
The Enterprise Rent-A-Car is located at 2965 S Sam Houston Pkwy E, Ste 400, Houston, TX 77047.
What are the business hours for Enterprise Rent-A-Car in Houston?
The rental location is open Monday from 7:30 AM to 6:00 PM, Tuesday to Friday from 8:00 AM to 6:00 PM, and Saturday from 9:00 AM to 12:00 PM. It is closed on Sundays.
How can I make a reservation for a rental car at this Enterprise location?
Reservations can be made online at Enterprise's website for the Pearland Beltway & Highway 288 location or by phone at +1 713-434-8471.
What payment options does Enterprise Rent-A-Car accept?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa for payment.
Are there any discounts available at this Enterprise Rent-A-Car location?
Yes, there are discounts available for active military personnel.
What languages are spoken by staff at the Houston Enterprise Rent-A-Car?
English is the primary language spoken by the staff.
What nearby businesses can customers visit after renting a car from Enterprise?
Customers can visit nearby places like Hub-8, a café and coffee shop, or Urban Air Trampoline and Adventure Park for entertainment and activities.
Are there nearby locations for truck or van rentals near Enterprise Rent-A-Car?
Yes, nearby truck rental options include Enterprise Truck Rental and U-Haul Neighborhood Dealer, providing more vehicle rental choices for customers.
What nearby facilities can families with children visit when renting a car at Enterprise?
Families might consider visiting Bubbly Baby Childcare and Learning Center nearby, which offers daycare and preschool services, making it a convenient stop.