Enterprise Rent-A-Car

3.7
181 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Houston, TX? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Pearland Beltway & Highway 288 location today.

Location

Enterprise Rent-A-Car
2965 S Sam Houston Pkwy E, Houston, TX
77047, United States

Hours

Reviews

3.7
181 reviews
5 stars
106
4 stars
13
3 stars
11
2 stars
8
1 star
43

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praised individual staff members for their helpfulness, many others reported poor service, including long wait times and unresponsive staff.

Vehicle Condition

Several reviews highlighted issues with vehicle cleanliness and maintenance, including cars smelling of smoke and being dirty upon pickup.

Reservation Issues

Numerous customers experienced problems with reservations, including unavailability of reserved vehicles and unexpected charges.

Management

The performance of management received mixed reviews; some praised specific managers for their exceptional service, while others criticized the overall management for poor handling of customer issues.
  • TN
    Tierra_ Nicole
    Nov 24, 2025
    5.0
    They took great care of me. It was a blessing to know that after a horrible car accident I wasn’t concerned on how to get to the next location they took great care of me. I would recommend any and everyone to them. Yes they are busy but they are efficient. God bless y’all. Thanks Tarak (hope I spelt his name right)
  • TJ
    Tia Jones
    Nov 21, 2025
    1.0
    If I could give -5 stars I would, and that's even too much. This was the most low rent, below basic customer service I've ever experienced. Called them and instead of them greeting you and asking you to hold they pick the phone up and put it on hold repeatedly. Very disrespectful being that we are spending money. Then they jusy hang up, ignorance at its best, just plain ignorance, but from the previous reviews I can tell this location is very low vibrational. I dont want a lame generic apology, don't be sorry, DO BETTER!!!!
  • CW
    Christopher B. Edwards (WhiteNinjaAtComodoDragon)
    Oct 17, 2025
    4.0
    ignorant manager
  • AA
    ace ace
    Sep 30, 2025
    1.0
    Called from Monday afternoon to Tuesday morning about 8 times. NO ONE ANSWER the phone. Also, they hang up after 5-8 minutes on hold.
  • SS
    SHIRLEY SMITH
    Sep 3, 2025
    5.0
    Great customer service with each rental

Frequently Asked Questions About Enterprise Rent-A-Car

What services does Enterprise Rent-A-Car in Houston offer?

Enterprise Rent-A-Car in Houston offers a wide range of vehicles including cars, vans, and luxury cars for rental with flexible rental options, including airport pick up.

Where is the Enterprise Rent-A-Car location in Houston?

The Enterprise Rent-A-Car is located at 2965 S Sam Houston Pkwy E, Ste 400, Houston, TX 77047.