Enterprise Rent-A-Car

4.1
175 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan Rental
Need a rental car in Houston, TX? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Hwy 6 S & Westheimer Road location today.

Location

Enterprise Rent-A-Car
2150 Highway 6 S, Houston, TX
77077, United States

Hours

Reviews

4.1
175 reviews
5 stars
120
4 stars
14
3 stars
4
2 stars
4
1 star
33

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for their friendly and accommodating service, particularly highlighting individuals like Christana and Jaylen for their exceptional support.

Reservation Issues

Several reviews mentioned problems with reservations, including unavailability of reserved vehicles and unexpected charges, leading to customer frustration.

Cleanliness and Vehicle Quality

Customers generally reported that the vehicles were clean and well-maintained, contributing positively to their rental experience.

Communication Problems

Numerous customers expressed dissatisfaction with long hold times and unresponsive phone lines, indicating a need for improved communication.

Mixed Experiences

While many customers had positive experiences, there were significant complaints about unprofessional behavior and hidden fees, suggesting inconsistency in service quality.
  • FI
    Fe Isles
    2 days ago
    5.0
    ⭐️⭐️⭐️⭐️⭐️ I want to give a huge thank you to the Enterprise team at the Hwy 6 location in Houston, Texas. Every time I’ve rented from this branch, the customer service has been outstanding. Mr. Keagan went above and beyond—his professionalism and friendly approach made the entire process smooth and stress-free for my family. This location sets the standard for what great customer service should look like. Thank you, Mr. Keagan, and the entire team for consistently delivering an excellent experience!
  • PF
    Paul Fitch
    6 days ago
    5.0
    Johnny Keegan helped out from start to finish while I waited on my new car to arrive. Top notch service.
  • JX
    Jian Xu
    Nov 15, 2025
    1.0
    Just a few minutes late than expected,they charged me one more day. No negotiation at all. Filled more 5/8 gas no refund at all.
  • DL
    Dinh Luu
    Nov 6, 2025
    5.0
    I had a great experience with Enterprise! Mr Chase assisted me and provided the best customer service. The whole rental process was quick, easy, and stress-free. The staff was professional, friendly, and went above and beyond to make sure I got a clean, reliable car that fit my needs. Pickup and drop-off were both smooth, and I really appreciated how clear and transparent they were about everything from start to finish. The car drove perfectly and was spotless inside and out. I highly recommend Enterprise to anyone looking for great customer service and a hassle-free rental experience. Thank you for making everything so easy!
  • CB
    Charlotte Brock
    Oct 28, 2025
    5.0
    Never had any issues with them.. always great service

Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent from Enterprise Rent-A-Car at the Hwy 6 S & Westheimer Road location?

Enterprise Rent-A-Car offers a wide range of vehicles including cars, vans, and luxury cars to suit your needs.

What are the operating hours of Enterprise Rent-A-Car in Houston, TX?

The rental agency is open Monday to Friday from 8:00 AM to 6:00 PM, Saturday from 9:00 AM to 12:00 PM, and closed on Sundays.