Business Details
About
Car Rental AgencyVan Rental
Need a rental car in Houston, TX? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our NRG Park location today.
Location
Hours
Reviews
4.1
535 reviews
5 stars
345
4 stars
63
3 stars
29
2 stars
23
1 star
75
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and professional, with specific mentions of individuals like Remy and Hunter for their exceptional service.
Vehicle Condition
Several reviews highlighted issues with vehicle cleanliness and maintenance, including reports of receiving dirty cars and vehicles with defects.
Reservation Issues
Numerous customers experienced problems with reservations, including being told no vehicles were available despite having a reservation, leading to frustration and dissatisfaction.
Management Concerns
Feedback indicated a lack of effective management response to customer issues, with some customers feeling ignored or mistreated by management.
Mixed Experiences
While many customers had positive experiences, there were significant complaints about poor service and unprofessional behavior from some staff members, indicating inconsistency in service quality.
- DFdemarcus foster3 days ago5.0Loved my experience over the past 10 years Favorite location 1406 S Loop W, Houston, TX 77054
- LGL Galb4 days ago5.0Excellent customer service, good communication, really nice people who are very efficient and pleasant!
- SMSheila McDaniel5 days ago5.0I had to swap up my vehicle. They were more than happy to put me in another one. And I also had to add more rental time. And that was a blessing, so I appreciate the employees there. They are 💯
- TWTierra WalkerNov 7, 20255.0I had to swap out my vehicles and I interacted with Hunter both times. I’m an adjuster myself and I continuously work with Enterprise from a corporate standpoint but this was a time I had to deal with Enterprise from a customer standpoint. I want to take a moment to recognize Hunter for providing truly exceptional service during my experience with Enterprise. From start to finish, he went above and beyond to make sure everything went smoothly. Hunter was professional, patient, and genuinely helpful — always making sure I had what I needed and answering all my questions without hesitation. What really stood out was how consistent his service was. Every time I interacted with him, he showed the same level of care and attention to detail. It’s rare to find someone so dedicated to making customers feel valued, and Hunter definitely did that. Thank you, Hunter, for your outstanding service — you made my experience with Enterprise a great one!
- MMmoises mauricioNov 3, 20255.0Walter and Jessica were amazing help. Awesome customer service and very knowledgeable. I would ask for them
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles can I rent at Enterprise Rent-A-Car in Houston, TX?
Enterprise Rent-A-Car offers a wide range of vehicles including cars, vans, and luxury cars for flexible rental options.
Where is Enterprise Rent-A-Car located in Houston?
Enterprise Rent-A-Car is located at 1406 South Loop West, Houston, TX 77054, United States.
What are the operating hours of Enterprise Rent-A-Car at the NRG Park location?
Enterprise Rent-A-Car is open Monday from 7:30 AM to 5:30 PM, Tuesday through Friday from 8:00 AM to 5:30 PM, Saturday from 9:00 AM to 12:00 PM, and Sunday from 9:00 AM to 1:00 PM.
How can I reserve a rental car from Enterprise Rent-A-Car at NRG Park?
You can reserve a rental car by visiting their reservation page at https://www.enterprise.com/en/car-rental-locations/us/tx/nrg-park-houston-06c3.html.
What payment methods are accepted at Enterprise Rent-A-Car in Houston?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
Does Enterprise Rent-A-Car offer special rates for weekends?
Yes, they feature great weekend rates which you can book online via their special offers page.
Is there an airport pickup service available at Enterprise Rent-A-Car in Houston?
Yes, Enterprise Rent-A-Car at the NRG Park location offers airport pickup services.
What nearby automotive parts stores can I visit for vehicle accessories?
Nearby you can find 'Total Offroad and More' and '4 Wheel Parts', both offering automotive parts and accessories which can complement your rental experience.
Are there other car rental agencies near Enterprise Rent-A-Car?
Yes, nearby car rental options include Avis Car Rental, Budget Car Rental, and Budget Rent A Car, providing more options for customers in the area.
What dining options are close to Enterprise Rent-A-Car in Houston?
You can visit Pappasitos, a restaurant offering Mexican and Tex-Mex cuisine, conveniently close for a meal before or after your rental experience.