Enterprise Rent-A-Car

4.0
410 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain
Get DirectionsCallWebsite

Business Details

17728 Northwest Fwy, Houston, TX
77065, United States
(713) 937-7000
https://www.enterprise.com/en/car-rental/locations/us/tx/houston-jones-nw-fwy-0613.html
GoogleFacebookTwitter

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Houston, TX? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Jones & Northwest Freeway location today.

Location

Enterprise Rent-A-Car
17728 Northwest Fwy, Houston, TX
77065, United States

Hours

Reviews

4.0
410 reviews
5 stars
262
4 stars
42
3 stars
25
2 stars
10
1 star
71

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for their friendly and helpful service, with specific mentions of individuals who went above and beyond.

Vehicle Availability

Several reviews highlighted issues with vehicle availability, including reservations not being honored and customers being offered different vehicles than expected.

Management Issues

There were complaints about poor management practices, including lack of communication and unprofessional behavior from some staff members.

Cleanliness and Condition

Some customers reported receiving dirty vehicles or vehicles in poor condition, which negatively impacted their experience.

Response Time

Customers expressed frustration with slow response times, particularly regarding phone calls and confirmation of vehicle returns.
  • JE
    Joel Estrada
    Jan 5, 2026
    5.0
    Reliable car rentals
  • AS
    Antonio Soria
    Dec 30, 2025
    5.0
    Eli Matt and Luis are amazing in service!
  • JN
    Jamillah Noyd
    Dec 22, 2025
    5.0
    I just wanted to say Happy Holidays to Rexx, Mark, Rafi, and Jose. Me and my family had a great buying experience and Rexx made sure my daughter car issues was address. They really care about your concerns not just about selling a vehicle. Happy Holidays!!
  • FN
    fabrice noel
    Dec 20, 2025
    5.0
    They had Amazing customer service and the entire process from pick up to drop off was quick and painless..thank yall for the help and thanks Robert for the drop of assistance
  • FF
    Freddy Feliciano
    Dec 2, 2025
    5.0
    My first time ever renting a car and the customer service is 5 star rating, no hassle everything is made simple. Definitely going back for my next rental👍.I hate I can't remember the young lady that helped me but shout out to her and the guy that received the key... everyone in that establishment keep up the great work.
Read more reviews on Google

Frequently Asked Questions About Enterprise Rent-A-Car

What are the rental car options available at Enterprise Rent-A-Car in Houston?

Enterprise offers a wide range of vehicles including cars, vans, and luxury rentals with flexible rental options.

What are the operating hours for Enterprise Rent-A-Car at 17728 Northwest Fwy, Houston?

Monday to Friday: 7:30 AM to 6:00 PM; Saturday: 9:00 AM to 1:00 PM; Sunday: 9:00 AM to 12:00 PM.