Business Details
About
Car Rental AgencyVan Rental
Need a rental car in Houston, TX? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Jones & Northwest Freeway location today.
Location
Hours
Reviews
4.0
402 reviews
5 stars
255
4 stars
42
3 stars
25
2 stars
10
1 star
70
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, highlighting specific employees for their exceptional service.
Vehicle Availability
Several reviews mentioned issues with vehicle availability, including reservations not being honored and customers being offered different vehicles than expected.
Management Issues
There were complaints about poor management and communication, with some customers feeling misled or poorly treated by staff.
Cleanliness and Condition
Some customers reported receiving dirty vehicles or vehicles in poor condition, which negatively impacted their experience.
Response Time
Customers expressed frustration with long wait times for service and difficulty reaching the location by phone.
- JAJonathan ArreolaOct 28, 20253.0Check out was great. Guy was very friendly and helpful. But after turning in my car, have not gotten a confirmation call on my return. Had to drive up during the weekend just to make sure they had taken the car. Seems poorly managed. Understaffed.
- MJMr JackOct 13, 20255.0I bought a car here and it was the best thing I’ve ever done! Issac was kind, energetic, and understanding and sold me my very first SUV. The store manager Rex was the perfect mix of professional and class. #customer4life
- EEElika EzekielOct 3, 20251.0WASTE OF TIME! NOT INPRESSED! The manager was ANNOYING and made me irritated during my visit. Lost ALL respect & they lost any business from me! Visit the 19010 NW Fwy location instead...
- KMKarron MageeOct 3, 20255.0Service was great from start to finish, didn’t give me any hassle when I needed to upgrade to a bigger car. Both cars were clean and very smooth and everyone here was very polite and friendly!
- LSLachez' SmithSep 30, 20255.0Guys and girl always cool to work with. I’ve had rentals from them on several occasions. So far I haven’t had any issues .
Frequently Asked Questions About Enterprise Rent-A-Car
What are the rental car options available at Enterprise Rent-A-Car in Houston?
Enterprise offers a wide range of vehicles including cars, vans, and luxury rentals with flexible rental options.
What are the operating hours for Enterprise Rent-A-Car at 17728 Northwest Fwy, Houston?
Monday to Friday: 7:30 AM to 6:00 PM; Saturday: 9:00 AM to 1:00 PM; Sunday: 9:00 AM to 12:00 PM.
How can I make a reservation for a rental car at this Enterprise location?
You can reserve your rental car online at their website or by calling +1 713-937-7000.
What payment methods are accepted at Enterprise Rent-A-Car Houston?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa.
Does Enterprise Rent-A-Car Houston offer any special discounts?
Yes, they offer discounts for active military members.
Is Enterprise Rent-A-Car Houston owned by a woman?
Yes, this location is women-owned.
What nearby places can I visit before or after renting a car at Enterprise Rent-A-Car?
You can visit Good Friends Theatre for comedy shows, Coconut Lounge for drinks, or Shipley Do-Nuts for a quick treat nearby.
Are there any nearby automotive services or dealerships near Enterprise Rent-A-Car Houston?
Yes, nearby automotive-related businesses include Enterprise Car Sales, Ashley Garcia, and Smart Choice Auto Group which can be helpful for vehicle purchases or parts.
If I need gym or recreational activities close to Enterprise Houston, where can I go?
Nearby options include H-Town Barbell, Metroflex Houston, and Tex Axes for gym and active life amenities.
Does Enterprise Rent-A-Car Houston provide airport pickup services?
Yes, airport pickups are one of the services offered at this location.