Enterprise Rent-A-Car

Reviews

• ML

  morgan leon

  2 days ago
  1.0
  Mekayla Hopkins the assistant branch manager is completely rude and disrespectful. Enterprise wrongfully filed a claim on my insurance, so when I called to get the receipt where I paid out of pocket Mekayla decided to abruptly cut me off multiple times telling me I did not get my car from there. She then proceeded to cut me off mid sentence and transfer my call to another branch. As I called back she consistently put me on hold transferring the call and not speaking to me. Ironically enough she found the receipt and emailed it to me as I was on hold. On the fourth time when I called back I politely asked her for her name and she refused hanging up the phone on me. I went to the branch in person again asking for her name and she insisted on calling me “love” and “honey” in a sarcastic manner. Mind you she was on the phone with another customer who she had an attitude with because she wrote the vin number down incorrectly. I would highly advise that Enterprise put the right individuals, ones without attitudes, in customer facing positions. She could have one, looked up the information initially to email me the receipt, or two, explain without an attitude and cutting me off whatever her reasoning was for not being able to assist (which clearly was not the case). I really hope you all take the necessary steps to improve on your quality on service.
• MM

  Matthew Marcelissen

  Feb 25, 2026
  5.0
  This is by far the best Enterprise location I’ve used. I rent from them often. They always have a car and the manager, Josh, goes above and beyond. Highly recommend.
• RA

  Ranna Al-Dossari

  Feb 25, 2026
  4.0
  Very busy location. Near closing time expect wait times. That being said, the staff were phenomenal. I worked with MJ. She handled the busy chaos (short staffed an hour before closing with almost all cars take off their lot) well and took great care of me. When a mistake was made she was quick to correct it.
• SG

  Samantha Garza

  Feb 23, 2026
  5.0
  MK is an amazing person! She deserves a raise for her level of care and understanding! She is the only reason why I will rent from Enterprise again and the only reason for these 5 stars that this location is receiving from me. Thank you so much and I hope I didnt get the name wrong 😅
• DD

  Danielle Davis

  Feb 20, 2026
  5.0
  Love enterprise it’s always a great experience there if your in Houston near 290 and bingle looking for a great rental with great rates give them a try Tristian is very cool she will always go above and beyond

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