Enterprise Rent-A-Car

3.7
406 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain
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Business Details

2829 West Loop S, Houston, TX
77027, United States
(713) 960-9801
https://www.enterprise.com/en/car-rental/locations/us/tx/houston-galleria-0632.html
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About

Car Rental AgencyVan Rental
Need a rental car in Houston, TX? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Galleria location today.

Location

Enterprise Rent-A-Car
2829 West Loop S, Houston, TX
77027, United States

Hours

Reviews

3.7
406 reviews
5 stars
222
4 stars
49
3 stars
18
2 stars
11
1 star
106

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and professional, particularly highlighting individuals like Jacob, Krystal, and Darian.

Vehicle Condition

Most reviews noted that the vehicles were clean and well-maintained, contributing to a positive rental experience.

Reservation Issues

Several customers reported problems with vehicle availability, including not receiving the car they reserved and long wait times.

Mixed Experiences

While many had positive experiences, there were notable complaints about poor customer service and unprofessional behavior from some staff members.

Convenience

Customers appreciated the location's convenience and the quick process for picking up and dropping off vehicles.
  • VL
    Vivian Lee
    Oct 7, 2025
    5.0
    This review is well overdue! Krystal is always on point, and the entire staff is consistently friendly. I’m always in and out quickly, and they understand my needs perfectly. The driver who takes you home is also friendly and kind. No matter where I am in Houston, I always choose this Enterprise location because they consistently do a great job. Thank you to the Enterprise family for always taking care of me!
  • WL
    Whitney L
    Oct 2, 2025
    5.0
    Best enterprise location in Houston besides the Hobby airport in my opinion. Every single person there has been very helpful, professional and kind especially Krystal and I think their names were Jacob and Bria (spoke to them on the phone). Will be returning here whenever I need a car in the future!
  • OA
    Ogechi A.
    Sep 14, 2025
    5.0
    Jacob and Bria made renting a car a smooth and enjoyable experience! They were very kind, friendly, and helpful throughout the entire process. The car was new, clean, and drove smoothly. If I ever need to rent again, I'll definitely be back!
  • TG
    Testimony Garrison
    Sep 11, 2025
    5.0
    This is my second time renting a car from The Galleria Enterprise. Both times, Jacob, Ross, and Bria have been extremely kind and accommodating. They create an inviting environment and made me feel like my concerns were being heard and my needs were met. Their workplace dynamic demonstrates their commitment to excellence and professionalism, while remaining personable and engaged. Both cars I’ve received have been clean and well kept, and were at a competitive rate. I don’t plan on renting from anywhere else.
  • BA
    Buduka Atako
    Sep 3, 2025
    5.0
    Love it
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Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car in Houston?

Enterprise Rent-A-Car in Houston offers a wide range of vehicles including rental cars, vans, and luxury cars to suit your needs.

Where is Enterprise Rent-A-Car located in Houston?

Enterprise Rent-A-Car is located at 2829 West Loop S, Houston, TX 77027.