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Enterprise employee helping Enterprise car rental customer roadside in the rain
Brand Certified

Enterprise Rent-A-Car

3.8
(262 reviews)

Business Details

6628 Wilcrest Dr, Houston, TX
77072, United States
(281) 498-4420

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Houston, TX? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Bellaire & Wilcrest location today.

Location

Enterprise Rent-A-Car
6628 Wilcrest Dr, Houston, TX
77072, United States

Hours

Reviews

3.8
262 reviews
5 stars
151
4 stars
27
3 stars
13
2 stars
10
1 star
61

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for their friendliness, professionalism, and helpfulness, particularly highlighting individuals like BJ and Christopher.

Vehicle Condition

Several reviews noted issues with the cleanliness and maintenance of the rental cars, including reports of bugs and unclean interiors.

Reservation Issues

Numerous customers expressed frustration over reservations not being honored, with cars not available upon arrival, leading to significant inconvenience.

Billing Concerns

There were complaints about unexpected charges and difficulties in resolving billing issues, with some customers feeling misled about costs.

Mixed Experiences

While many had positive experiences, a significant number of reviews indicated serious concerns about integrity and professionalism at this location.
  • DK
    Dimitic Knight
    Jan 27, 2026
    5.0
    Chris did a good job in serving us ty
  • FM
    Frank Menendez
    Jan 26, 2026
    5.0
    ⭐️⭐️⭐️⭐️⭐️ Excellent service at Enterprise. The staff at the office was very friendly and professional from the moment I arrived. The process was quick and easy, and the vehicle was in excellent condition—clean, comfortable, and reliable. Great quality cars and outstanding customer service. I will definitely rent with them again and highly recommend them.
  • BB
    Bo Bak
    Jan 20, 2026
    5.0
    I was skeptical before renting but the overall experience was very wonderful. Christopher was very helpful and took the time to attend to customers in the store in a very professional manner. The customer service provided by Christopher was excellent and hassle-free. Any doubts I initially had about renting a car in general was completely gone. I would highly recommend and rent again from this Enterprise.
  • PI
    Predrag Ilić
    Jan 16, 2026
    5.0
    Rented a MiniVan seven seater for 24h. Agent Chris was very polite and helpful and managed whole process enjoyable. Car were ready at the pickup time clean and in perfect condition. Many thanks to whole team and special thanks to Chris.
  • AB
    Ajeet Badesha
    Dec 30, 2025
    1.0
    This Enterprise scams its customers. They never provided me with a receipt after I returned the rental car. Further they charged $500 to my card without notifying me (this is very deceptive because if the fees are for damage to the vehicle, consumers are allowed to provide evidence that they did not cause the damage). I called multiple times over several weeks to inquire about the charges and why I was not notified or even given a receipt, and received no help. Eventually they stated they didn't know why their policy was not followed or why I was not notified. When asked again about the charges they stated it was because I buffed out scratches on the car (I do not own a buffer and do not know how to use one). I told them multiple times I have pictures/videos of the car when I picked it up that will show the damage prior to me renting it. They stated they could not refund my $500 even though I had proof that I did not cause the damage. At this point I am done dealing with them and will likely have to go to small claims court in addition to filing a complaint with the BBB and Texas Attorney General Consumer Protection Division. If you have to use Enterprise for some reason, avoid this location at all costs.

Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car in Houston, TX?

You can rent a wide range of vehicles, including cars, vans, luxury cars, and auto rentals suitable for errands or weekend getaways.

Where is the Enterprise Rent-A-Car location in Houston located?

The Enterprise Rent-A-Car is located at 6628 Wilcrest Dr, Suite E, Houston, TX 77072.

Brand Certified Facts from Enterprise Rent-A-Car

This information is certified by Enterprise Rent-A-Car and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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