Business Details
About
Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Houston, TX? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Bellaire & Wilcrest location today.
Location
Hours
Reviews
3.7
257 reviews
5 stars
146
4 stars
27
3 stars
13
2 stars
10
1 star
61
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the exceptional customer service provided by staff members like BJ and Christopher, highlighting their professionalism and helpfulness.
Reservation Issues
Several reviews mentioned problems with reservations, including unavailability of reserved vehicles and lack of communication regarding changes.
Billing Concerns
Multiple customers reported issues with unexpected charges and lack of transparency regarding billing practices, leading to frustration and distrust.
Vehicle Condition
There were complaints about the cleanliness and maintenance of rental vehicles, with some customers encountering issues such as damaged cars or poor upkeep.
Mixed Experiences
While some customers had positive experiences, others reported serious dissatisfaction, indicating a lack of consistency in service quality.
- ABAlina BennettJan 2, 20265.0Exceptional level of customer service provided by all the staff, but especially BJ and Christopher. The winter holidays made things more challenging with my rental, including needing to pick up the vehicle two-hours later than planned. The staff were incredibly helpful! I don't think I've had a better experience at a rental car location; in my life! My family had recommended this location given their own positive experiences and I will happily return for any future rentals.
- ABAjeet BadeshaDec 30, 20251.0This Enterprise scams its customers. They never provided me with a receipt after I returned the rental car. Further they charged $500 to my card without notifying me (this is very deceptive because if the fees are for damage to the vehicle, consumers are allowed to provide evidence that they did not cause the damage). I called multiple times over several weeks to inquire about the charges and why I was not notified or even given a receipt, and received no help. Eventually they stated they didn't know why their policy was not followed or why I was not notified. When asked again about the charges they stated it was because I buffed out scratches on the car (I do not own a buffer and do not know how to use one). I told them multiple times I have pictures/videos of the car when I picked it up that will show the damage prior to me renting it. They stated they could not refund my $500 even though I had proof that I did not cause the damage. At this point I am done dealing with them and will likely have to go to small claims court in addition to filing a complaint with the BBB and Texas Attorney General Consumer Protection Division. If you have to use Enterprise for some reason, avoid this location at all costs.
- IIIsamarDec 30, 20255.0I want to give a shout out to BJ for his customer service and professionalism.
- HBHany BasilyDec 25, 20255.0Friendly and helpful
- EAElizabeth AikinDec 20, 20255.0Good guys trying to take care of everyone
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles can I rent at Enterprise Rent-A-Car in Houston, TX?
You can rent a wide range of vehicles, including cars, vans, luxury cars, and auto rentals suitable for errands or weekend getaways.
Where is the Enterprise Rent-A-Car location in Houston located?
The Enterprise Rent-A-Car is located at 6628 Wilcrest Dr, Suite E, Houston, TX 77072.
What are the business hours for Enterprise Rent-A-Car at the Bellaire & Wilcrest location?
The location is open Monday to Friday from 8:00 AM to 6:00 PM, Saturday from 9:00 AM to 12:00 PM, and closed on Sundays.
How can I make a reservation for a rental car at Enterprise Rent-A-Car in Houston?
You can reserve your rental car online via their reservation URL or by calling their local phone number at +1 281-498-4420.
What payment options does Enterprise Rent-A-Car accept?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
Does Enterprise Rent-A-Car offer any special discounts?
Yes, they provide discounts for active military members and are a woman-owned business.
Is airport pick-up service available at this Enterprise Rent-A-Car location?
Yes, airport pick-up is one of the services offered.
What nearby places can I visit before or after renting a car at Enterprise Rent-A-Car on Wilcrest Dr?
Nearby you can visit Wild Cajun Crawfish restaurant for seafood, Zhong Yue Shaolin Temple for martial arts and cultural experiences, or relax at Foot Spa for massage therapy.
Are there any medical or wellness centers close to Enterprise Rent-A-Car on Wilcrest Dr?
Yes, nearby centers include Clarewood Chiropractic Clinic, Eric Liu family practice, and Access Rehab and Wellness Center.
Can you recommend nearby businesses for shopping or beauty services near Enterprise Rent-A-Car?
Yes, Pen's Boutique offers women's clothing, KamiKay Hair Studio and K.sheries Beauty Bar provide beauty and hair salon services, and Contego Spa Designs supplies beauty products and spa services.