Brand Certified
Enterprise Rent-A-Car
4.0(327 reviews)
Certified by Enterprise Rent-A-Car • Mar 01, 2026
Business Details
6115 FM 1960 Rd W, Houston, TX
77069, United States
Certified by Enterprise Rent-A-Car • Mar 01, 2026
(281) 580-3222
Certified by Enterprise Rent-A-Car • Mar 01, 2026
https://www.enterprise.com/en/car-rental/locations/us/tx/houston-willowbrook-0608.html
Certified by Enterprise Rent-A-Car • Mar 01, 2026
About
Certified by Enterprise Rent-A-Car • Mar 01, 2026
Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Houston, TX? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Willowbrook location today.
Location
Certified by Enterprise Rent-A-Car • Mar 01, 2026
Hours
Certified by Enterprise Rent-A-Car • Mar 01, 2026
Reviews
4.0
327 reviews
5 stars
211
4 stars
33
3 stars
16
2 stars
11
1 star
56
What are people saying?
AI-generated from recent customer reviews
Customer Service
While many customers praised the helpfulness and professionalism of staff members like Elijah, Devon, and Jessica, there were significant complaints about rude and dismissive behavior from some employees, particularly Eric.
Vehicle Condition
Several customers reported receiving vehicles that were dirty or had existing damage, leading to dissatisfaction with their rentals.
Communication Issues
Customers frequently mentioned poor communication regarding reservations and vehicle availability, with some expressing frustration over long wait times and unresponsive staff.
Overall Experience
Despite some positive experiences, a notable number of reviews highlighted serious concerns about service quality and operational inefficiencies at this location.
- EMErica MarshallJan 30, 20265.0Love this location ,Ricardo took good care of me
- JHJackie HumberJan 30, 20265.0Awesome experience, very helpful and eager to please their customers.
- GSGlenn ShepherdJan 25, 20265.0My service rep. Ricardo was professional and knowledgeable. He got me into a great vehicle in a timely manner. Thank you for a job well done.
- JBJhade BJan 22, 20265.0Thank you Elijah! Awesome service.
- KGKen GraysJan 12, 20264.0Communication with workers here is not good. I had to wait for a scheduled car pickup, and the interior was dirty. Likewise, I called ahead and requested a ride home when I returned the vehicle. It was confirmed but the message never reached the person closing. I had to return and drop off the car after I found I ride home. It would also be nice if Enterprise would give credit to National Executive Members.
Brand Certified Facts from Enterprise Rent-A-Car
This information is certified by Enterprise Rent-A-Car and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: