Business Details
About
Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Houston, TX? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Fm 1960 & Jones location today.
Location
Hours
Reviews
3.6
303 reviews
5 stars
171
4 stars
22
3 stars
11
2 stars
10
1 star
89
What are people saying?
AI-generated from recent customer reviews
Customer Service
While many customers praised the friendly and professional service from staff members like Donald and Preston, there were significant complaints about rudeness and unprofessional behavior from the branch manager, Regina.
Vehicle Quality
Several reviews highlighted issues with vehicle cleanliness and maintenance, including dirty cars and vehicles with mechanical problems.
Reservation Issues
Numerous customers reported problems with reservations, including being told there were no cars available despite having a confirmed booking, leading to frustration and wasted time.
Overall Experience
Despite some positive experiences, a considerable number of reviews indicated dissatisfaction with the service and management at this location, suggesting a need for improvement.
- CRCarlos ReyesJan 5, 20265.0⭐⭐⭐⭐⭐ Donald at Enterprise was amazing. He was extremely helpful and very understanding throughout the whole process. His customer service was top-notch and honestly made everything so much easier. It truly felt like a good friend was helping me out rather than just a transaction. I really appreciate his patience and professionalism. Highly recommend asking for Donald if you’re renting here.
- TBTalisha BroadnaxDec 16, 20255.0Courteous, professional, and friendly employees make a big difference. Quick check-in/out, simple transactions, and hassle-free experiences. Well-maintained, clean cars, with frequent upgrades to better models. Going the extra mile during difficult situations, like accident rentals or last-minute needs. I will be doing my retail here for future rentals
- LLLeon LaiDec 15, 20255.0Both staff members were helpful and attentive, which made my entire experience renting a car! Highly recommended, shoutout to Donald, thank you!
- AMA MNov 15, 20255.0The employees are nice and respectful!
- VVVeeNov 9, 20255.0I've been using Enterprise off n on since the late 19 hundreds up until now. I'm always pleased.
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles can I rent from Enterprise Rent-A-Car in Houston?
Enterprise Rent-A-Car offers a wide range of vehicles including cars, vans, and luxury cars with flexible rental options.
Where is the Enterprise Rent-A-Car location in Houston?
It is located at 11242 FM 1960 Rd W, Ste J, Houston, TX 77065.
What are the operating hours of this Enterprise Rent-A-Car location?
The location is open Monday to Friday from 8:00 AM to 6:00 PM, and Saturday from 9:00 AM to 1:00 PM. It is closed on Sundays.
Which payment methods does Enterprise Rent-A-Car accept?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
Does Enterprise Rent-A-Car offer any discounts or special rates?
Yes, they have great weekend rates and offer discounts for active military personnel.
How can I make a reservation at this Enterprise Rent-A-Car location?
You can reserve a rental car online at their reservation page: http://enterprise.com/reserve
Is the staff at Enterprise Rent-A-Car Houston English-speaking?
Yes, the staff primarily speaks English at this location.
What nearby places can I visit before or after renting a car at Enterprise Rent-A-Car?
You can visit the Little Explorers Lab playground and college nearby for family fun, or stop by Lotus Hands Acupuncture & Herbal Medicine for health treatments.
Are there any medical facilities close to Enterprise Rent-A-Car in Houston?
Yes, nearby medical facilities include Cy-Pain & Spine, Lotus Hands Acupuncture & Herbal Medicine, and Houston Comprehensive Rheumatology for various health services.
Where can I find beauty and wellness services near Enterprise Rent-A-Car?
Nearby beauty and wellness options include Inkfree, MD Laser Clinic, Haute Hair Salon, and Feather Salon for hair and skincare needs.