Need a rental car in Houston, TX? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Downtown Houston Walker St location today.
Numerous customers reported that vehicles were not available despite having made reservations, leading to significant frustration.
Customer Service
Mixed reviews on customer service; while some praised individual staff members for their helpfulness, many others experienced rudeness and unprofessional behavior.
Cleanliness and Condition
Some customers noted that the vehicles were clean and well-maintained, while others reported receiving cars with issues such as low tire pressure or damage.
Efficiency
Customers experienced long wait times for both pickup and drop-off, with some noting that the process could be streamlined.
Communication
Several reviews highlighted poor communication regarding reservations and availability, leading to confusion and dissatisfaction.
BW
Bridal Wilson
Nov 14, 2025
5.0
Hi, I just wanted to come on here and say I had the pleasure of meeting Sheldon. He took excellent care of me from start to finish. He confirmed my car’s availability before I arrived, so he was already expecting me when I walked in. The process was smooth, quick, and stress-free, and he made sure I was set up comfortably in my rental.
I truly appreciate his outstanding customer service, and I highly recommend this location to anyone.
LL
Leslie
Oct 21, 2025
2.0
avoid this location
TN
Tiffany Nguyen
Oct 16, 2025
1.0
Made a reservation and checked in after receiving an email from them confirming the car is available only to get a call from one of the employees saying that they don’t have any cars available. Apparently this is not an uncommon issue at this location based on other reviews. Highly recommend everyone to call ahead of time to confirm if they have cars available or go somewhere else.
PS
Peters Stein
Aug 14, 2025
5.0
Felt comfortable with the process. Okay service overall.
KM
Kaye Moore
Jul 3, 2025
4.0
In was good until
I rented a car that was having break problems and tire problems.