Business Details
About
Car Rental AgencyVan Rental
Need a rental car in Houston, TX? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Downtown Houston Walker St location today.
Location
Hours
Reviews
3.7
166 reviews
5 stars
88
4 stars
21
3 stars
13
2 stars
4
1 star
40
What are people saying?
AI-generated from recent customer reviews
Availability Issues
Numerous customers reported that vehicles were not available despite having made reservations, leading to significant frustration.
Customer Service
Mixed reviews on customer service; while some praised individual staff members for their helpfulness, many others experienced rudeness and unprofessional behavior.
Cleanliness and Condition
Some customers noted that the vehicles were clean and well-maintained, while others reported receiving cars with issues such as low tire pressure or damage.
Efficiency
Customers experienced long wait times for both pickup and drop-off, with some noting that the process could be streamlined.
Communication
Several reviews highlighted poor communication regarding reservations and availability, leading to confusion and dissatisfaction.
- BWBridal WilsonNov 14, 20255.0Hi, I just wanted to come on here and say I had the pleasure of meeting Sheldon. He took excellent care of me from start to finish. He confirmed my car’s availability before I arrived, so he was already expecting me when I walked in. The process was smooth, quick, and stress-free, and he made sure I was set up comfortably in my rental. I truly appreciate his outstanding customer service, and I highly recommend this location to anyone.
- LLLeslieOct 21, 20252.0avoid this location
- TNTiffany NguyenOct 16, 20251.0Made a reservation and checked in after receiving an email from them confirming the car is available only to get a call from one of the employees saying that they don’t have any cars available. Apparently this is not an uncommon issue at this location based on other reviews. Highly recommend everyone to call ahead of time to confirm if they have cars available or go somewhere else.
- PSPeters SteinAug 14, 20255.0Felt comfortable with the process. Okay service overall.
- KMKaye MooreJul 3, 20254.0In was good until I rented a car that was having break problems and tire problems.
Frequently Asked Questions About Enterprise Rent-A-Car
Where is Enterprise Rent-A-Car located in Houston, TX?
Enterprise Rent-A-Car is located at 911 Walker St, Houston, TX 77002.
What are the operating hours for Enterprise Rent-A-Car at the Downtown Houston Walker St location?
The rental office is open Monday through Friday from 8:00 AM to 6:00 PM and closed on Saturdays and Sundays.
What types of vehicles does Enterprise Rent-A-Car offer?
They offer a wide range of vehicles including cars, vans, and luxury cars for rental.
Does Enterprise Rent-A-Car offer any special rental deals?
Yes, they have great weekend rates available. You can book these deals via their weekend specials page.
What payment options are accepted at Enterprise Rent-A-Car?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa.
Is Enterprise Rent-A-Car owned by a woman and do they offer military discounts?
Yes, the business is woman-owned and offers discounts for active military members.
Can I reserve a rental car online for the Downtown Houston Walker St location?
Yes, reservations can be made online through their official reservation website.
What nearby parking options are available when visiting Enterprise Rent-A-Car at 911 Walker St?
Nearby parking options include SP+ Parking, Walker @ Main Garage - SP+ Parking, Metropolis, SP Plus Parking, and Above & Beyond Realty parking facilities.
Are there any nearby places where I can grab food before or after renting a car from Enterprise at 911 Walker St?
Yes, Jimmy John's sandwich shop and fast-food restaurant is nearby and convenient for a quick meal.
How can nearby landmarks like St Pius V Catholic Church help when locating Enterprise Rent-A-Car?
St Pius V Catholic Church is a notable landmark nearby that can help customers navigate to the Enterprise Rent-A-Car location at 911 Walker St.