Enterprise Rent-A-Car

Reviews

• ON

  Oscar Fabian Neira

  Feb 24, 2026
  5.0
  Everything was quick and easy. Staff were so kind.
• MS

  Ms. Alexis K Sowell

  Feb 6, 2026
  1.0
  I recently visited your location to purchase a car from Aaron and requested a spare key. I was informed that a spare key could not be provided, despite my father having purchased three cars from your dealership earlier last year and receiving spare keys at that time. When we asked Aaron to involve his manager, we were approached by a short, thick-set African American male with glasses. From the beginning, he appeared determined to deny our request. He stated he would consult upper management, and shortly after, returned with the decision that upper management would not approve the request to cover the cost of a spare key from their recommended locksmith. During this interaction, the manager’s tone was condescending and antagonistic toward my father, even though we were there as paying customers. When my father mentioned his history as a valued customer, the manager dismissed it by stating he had other “favorite customers” who had purchased even more vehicles. Due to this experience, we felt unwelcome and unappreciated, and we left without completing the purchase. I was extremely frustrated by the treatment and unprofessionalism we encountered, which reflects poorly on your dealership’s customer service. I wanted to bring this to your attention in hopes that future customers do not have a similar experience, and that there may be an opportunity to address how customer concerns and loyalty are handled.
• KD

  Ken Donahue

  Jan 30, 2026
  5.0
  I have been a Enterprise customer / renter for many years, and, with the exception of one bad experience with the representative in the Jasper Texas office, have been thoroughly pleased. I have always been given a vehicle that was clean and presentable; and this latest rental was no exception. Ms. Dee in your Houston Texas office ( 14900 Gulf Freeway, Houston, Texas) made renting so easy. They even arranged for transportation to and from the dealership where I was having some work done on my personal vehicle.
• BC

  Bre Covington

  Jan 29, 2026
  5.0
  Just wanted to shout out the sales department at the Enterprise on the gulf freeway. The customer service here is exceptional. Everyone is respectful. When you walk in, there's always someone to greet and assist you immediately with a smile. We called ahead and made an appointment with Jhirmany Waldon (Jay). Although an appointment is not needed we still wanted to make sure we had a set time with a salesman. Jhirmany provided an exceptional car buying experience from start to finish. In an industry where transactions often feel rushed or impersonal, his patience truly shined. He kept encouraging me to take my time, thoughtfully consider my options and focus on what best aligned with my needs/goals as a college student-without any pressure whatsoever. Beyond his professionalism, Jhirmany was genuinely kind, approachable and patient throughout the entire process. He has a calm reassuring demeanor and friendly presence that immediately puts you at ease. What can seem like such a stressful time, he made it feel smooth and manageable. If you're looking for a salesman that's attentive, respectful and truly is committed to making sure you drive off in what you want, I highly recommend Jhirmany. During every test drive he kept repeating to me "don't rush, take your time to find what you really want and need". He's committed to providing outstanding service and we cannot recommend him enough! He is worth the wait! Jay Jay the finance manager was wonderful. He was very informative and answered every question/concern we had. He made sure we were satisfied with our purchase and helped with any additions we needed with zero pressure. It's not every day you walk into a dealership where the entire team is ready and willing to help. Honestly all the guys and gals were wonderful. If you're in the market for a new vehicle, please think about stopping by. Such a great experience! Thanks!
• JJ

  Janneth

  Jan 28, 2026
  2.0
  So I usually do not write reviews, but I felt like I needed to get this out there. I purchased a vehicle back in July 2024 was told I would be called once my registration sticker a documents came in to be picked up. Called Natasha multiple times about my documents, she told me the dmv was taking long to send the stuff over since there was a change in the system and would call me once they received i. Waited a couple more weeks and nothing, decided to go in and was told that they did have them but since I did not pick them up in a timely manner corporate picked them up and took them and would mail it out to me. We are in January of 2026!!!!! And to this day still have not received anything. I contacted the DMV and the lady I spoke with gave me the suggestion on putting a complaint on them. Now I have to go out my way to go to the DMV to request a replacement sticker and pay out of pocket for it when i had already paid my dmv fees when i purchased the vehicle and should have received this documents months ago!!!!! I know it’s not a big cost but it’s just an inconvenience out of my way to have to go do this.