Need a rental car in Houston, TX? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Meyerland location today.
Many customers praised the staff for being friendly, professional, and providing excellent service, with specific mentions of employees like Ty, Laura, and Daniel.
Cleanliness
While some vehicles were reported as clean, there were multiple complaints about cars not being thoroughly cleaned, with instances of finding personal items left behind and unpleasant odors.
Efficiency
Several reviews highlighted quick and easy pickup and drop-off processes, although some customers experienced long wait times due to understaffing.
Reservation Issues
There were complaints about reservations not being honored, including unavailability of requested vehicles and unexpected charges, leading to frustration among customers.
Overall Experience
The overall sentiment was mixed, with many positive experiences but also significant dissatisfaction regarding service consistency and vehicle condition.
GG
gw gottula
Nov 1, 2025
5.0
super rental experience. easy pickup and drop off, personnel were friendly, and they found the 2 items I inadvertently left in the rental and had them waiting for me to retrieve.
CF
Clementine Fokam
Oct 31, 2025
5.0
The staff at this location are amazing, professional, patient and very friendly. I have rented from this location several times and never had any issues. I had a great experience with my last rental on 10/21/2025. Ty was top notch. She took the time to go over the little details of the car and even assisted in connecting my phone to the car. Thank you so much Ty for providing such GREAT customer service and paying attention to details. I rent often due to the nature of my job and don’t mind driving all the way from Katy to rent from this location. Thanks again for all you guys do.
QT
Quy Tran
Oct 2, 2025
4.0
I rented a Ford Explorer for a couple days while waiting for service from my car at Doggett Ford South Loop with the discount rate, it was clean when I got it
SC
Sheme Coco
Sep 30, 2025
5.0
LAURA! Has amazing customer service skills she made me feel so valued as a gold member she was fast, efficient, patient and apologetic for my slight car rental issue. I appreciate the service she provided and I will definitely be back to rent from this location. Thank you again
BW
Brandilyn Williams
Sep 9, 2025
4.0
The rented vehicle had not been thoroughly cleaned out prior to me picking it up. I found a Honduras passport in the middle console, which I immediately turned into the male agent on Saturday afternoon. The car’s gas tank was half filled, which caused me to stop to fill up to manage my trip. This is a lack of company customer service. The agents; however, upon picking up and returning the vehicle, were both amazing and provided great, actual customer service.