Business Details
About
Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Houston, TX? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Greenway location today.
Location
Hours
Reviews
3.9
247 reviews
5 stars
164
4 stars
10
3 stars
11
2 stars
8
1 star
54
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and accommodating, with specific mentions of employees like Darian, Carlos, and Alexis for their exceptional service.
Vehicle Condition
Several reviews highlighted issues with vehicle cleanliness and maintenance, including dirty cars and vehicles with pre-existing damage.
Reservation Issues
Numerous customers reported problems with reservations, including unavailability of reserved vehicles and miscommunication regarding pick-up times.
Mixed Experiences
While many customers had positive experiences, there were also significant complaints about rude staff and poor service, indicating inconsistency in customer interactions.
- AHA H4 days ago5.0These guys were great!!! Totally professional!!
- SRShadreka RobinsonJan 6, 20263.0I usually have a great experience with Enterprise, but this time was very off-putting. I reserved a compact SUV a month before my reservation. When I went to pick it up, I was informed that I would have to take a sedan, because "It's first come, first serve" and they didn't have anymore SUVs. I was also told that they could only call other locations within 40 miles to find a car, but I could try to find one myself and trade the sedan. I drove to 2 other locations who couldn't help and then I called customer service. The customer service rep told me that a regional manager would find me a compact SUV and call me to give me the location to pick it up by EOD. I was never contacted. I called back and was told that the rep would reach out to the Hobby airport location, because it was the only location still open near me and I would have an answer within the next 2 hours. I was never contacted. I called back and a lady named Mildred told me to just drive to the hobby location to see if they could help in person. They could. I am frustrated with the lack of helpfulness from everyone I spoke to until I got to Mildred. I am upset that I had to basically find the car myself when the Hobby airport location is 14 miles from the Greenway location, which is well within the 40 mile radius they had to find a vehicle for my reservation. But thank you to Mildred in customer service and the rep at the hobby airport location, who made a truly difficult day better immediately.
- KKKrishna Chaitanya KattamuriJan 2, 20265.0This location is great. I have rented from these guys twice till now. Friendly and transparent team. They dropped me off at my place after I dropped the car. I will rent with them again if there is a need.
- AHAlice Hastings-JamesNov 27, 20255.0The staff were professional and helpful. They listened to me with empathy as I talked about a recent Mister Car Wash experience when my new car got damaged. Thank you all!
- ELEleonora LeibmanNov 25, 20251.0I walked into this location to rent a car and the person working at the desk seemed annoyed to even speak with me. He was rude and unprofessional. Enterprise was always known for their superior customer service, but this location is an embarrassment to this trusted brand. The employees seem very unhappy to be working there. I encourage you to stay away.
Frequently Asked Questions About Enterprise Rent-A-Car
Where is Enterprise Rent-A-Car located in Houston, TX?
Enterprise Rent-A-Car is located at 3777 S.W. Freeway, Houston, TX 77027.
What are the business hours of Enterprise Rent-A-Car in Houston?
They are open Monday to Friday from 7:30 AM to 6:00 PM, Saturday from 9:00 AM to 2:00 PM, and Sunday from 9:00 AM to 1:00 PM.
What types of vehicles does Enterprise Rent-A-Car offer?
Enterprise offers a wide range of vehicles including rental cars, vans, luxury cars, and auto rentals.
Can I book my rental car online for the Houston Greenway location?
Yes, you can reserve your rental car online at their official website: https://www.enterprise.com/en/car-rental-locations/us/tx/houston-greenway-0629.html.
What payment methods are accepted at Enterprise Rent-A-Car in Houston?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
Does Enterprise Rent-A-Car in Houston offer any discounts?
Yes, they offer discounts for active military members.
Are there any popular restaurants near Enterprise Rent-A-Car in Houston?
Yes, nearby popular restaurants include Whataburger, Vietopia (Vietnamese cuisine), and Yogurt Refinery Organic Frozen Yogurt for dessert.
Which health or wellness services are nearby Enterprise Rent-A-Car?
Nearby wellness options include Healing Hands massage therapy and Galleria Nails 2 beauty salon.
Are there any nearby stores or services for mobile phones around Enterprise Rent-A-Car?
Yes, Victra — Verizon Authorized Retailer and Verizon stores are located nearby, offering mobile phones and accessories.
What can customers do around Enterprise Rent-A-Car before or after renting a car?
Customers can enjoy local dining at Peru Cafe Express or Aburi Sushi, get a spa treatment at Bare Necessities Spa & Boutique, or visit the TDECU Houston Greenway Plaza credit union nearby.