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Enterprise employee helping Enterprise car rental customer roadside in the rain
Brand Certified

Enterprise Rent-A-Car

4.0
(313 reviews)

Business Details

11625 Katy Fwy, Houston, TX
77079, United States
(281) 558-0685

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Houston, TX? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our I-10 & Kirkwood location today.

Location

Enterprise Rent-A-Car
11625 Katy Fwy, Houston, TX
77079, United States

Hours

Reviews

4.0
313 reviews
5 stars
199
4 stars
29
3 stars
17
2 stars
12
1 star
56

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and professional, with several specific mentions of employees going above and beyond to assist.

Reservation Issues

Several reviews highlighted problems with reservations, including cancellations, unavailability of reserved vehicles, and lack of communication regarding changes.

Vehicle Condition

There were mixed reviews about the cleanliness and maintenance of the vehicles, with some customers reporting issues such as unpleasant odors and unclean cars.

Overall Experience

While many customers had positive experiences and expressed a willingness to return, there were notable complaints about poor service and unprofessional behavior from some staff members.
  • DH
    Diana H.
    Feb 26, 2026
    5.0
    Dustin the manager and his coworker today were exceptional! They were efficient and kind in helping me get my rental today quickly and painlessly. I highly recommend and will be renting again from this location soon!
  • MM
    Miah Moreno
    Feb 15, 2026
    5.0
    Jacob made the whole process seamless. He was super accommodating, and professional. Highly recommend.
  • CH
    cass harvey
    Feb 6, 2026
    5.0
    I rented a car from my town and returned it to Kirkwood location a couple of weeks ago. The staff was great and I have to give a kind shout out to Dustin, he was very helpful and respectful. Thank you!
  • JE
    Joseph Espinoza
    Jan 26, 2026
    5.0
    5-star experience! Jacob English is a great guy! In and out as anyone expected!
  • JW
    Jane Gray Wallace
    Jan 8, 2026
    5.0
    Dustin the man !!! There was another dude that was beyond helpful and my brain forgot his name but he deserves serious props !!! Highly recommend

Brand Certified Facts from Enterprise Rent-A-Car

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Certified March 01, 2026Yext Knowledge Graph
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