Business Details
About
Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Houston, TX? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Houston Heights location today.
Location
Hours
Reviews
3.8
326 reviews
5 stars
200
4 stars
19
3 stars
12
2 stars
19
1 star
76
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, professional, and efficient, particularly highlighting individuals like CJ and AZ for their excellent service.
Reservation Issues
Numerous reviews indicated problems with reservations, including unavailability of reserved vehicles and lack of communication regarding changes.
Vehicle Condition
Several customers reported receiving dirty or poorly maintained vehicles, raising concerns about cleanliness and safety.
Quick Process
Many customers appreciated the quick and easy rental and return process, noting that they were able to get in and out efficiently.
Negative Experiences
A significant number of reviews expressed dissatisfaction with customer service, particularly regarding rude staff and unresolved issues.
- RARoberto AndradeJan 3, 20265.0Getting the rental was quick and easy. Returning the rental was also quick and easy. The staff there are amazing!!!
- RTRichard TDec 17, 20253.0The cars are worse and more expensive I think I would check other rental agencies next time .. When did a civic become a standard or full size car ...that's a company...in my opinion
- DDDerek DavilaDec 15, 20252.0Horribly disorganized. I made an online reservation at this location only to be told they had ZERO cars available. Chris then told me I could go to the Silber Rd location and pickup a car. So I called another Uber to that location only to find out it was CLOSED. I had to call another Uber back home. I paid $60 to just drive around town that afternoon, 0/10.
- JNJen NickellDec 5, 20251.0The vehicle I was given was a massive safety hazard. The back right wheel was missing 3 lug nuts and had I kept driving on it, the wheel would’ve eventually came off while traveling on the freeway and I would’ve crashed. I had to stop and get a hotel since the vehicle was inoperable, and I was unable to get a replacement vehicle from Enterprise the next day so I was left stranded. I contacted the branch I rented from to inform them and was told my contract would be cancelled. I never received any follow up communication or confirmation that I would be refunded despite asking for it. My trip was interrupted and I had to pay for a hotel and I was told I wouldn’t be refunded for it. This was a terrible and unsafe experience due to negligence and I will never rent from Enterprise again. I’ve been sharing my experience with others to let them know how scary and unsafe this situation was. I’m extremely grateful I did not get into a wreck due to something that was completely preventable on Enterprise’s end.
- TATiago AtwiNov 19, 20255.0Cadell is a real one he will take care of you. Excellent service there.
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles can I rent at Enterprise Rent-A-Car in Houston Heights?
Enterprise offers a wide range of vehicles including cars, vans, luxury cars, and trucks to suit your rental needs.
Where is Enterprise Rent-A-Car located in Houston?
Enterprise Rent-A-Car is located at 3709 Washington Ave, Houston, TX 77007.
What are the operating hours of Enterprise Rent-A-Car in Houston Heights?
They are open Monday to Friday from 7:30 AM to 6:00 PM, Saturday from 9:00 AM to 12:00 PM, and closed on Sundays.
Does Enterprise Rent-A-Car offer airport pick-up services?
Yes, Enterprise Rent-A-Car provides airport pick-up services for customer convenience.
Which payment methods are accepted at Enterprise Rent-A-Car?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
Are there any discounts for active military personnel at Enterprise Rent-A-Car in Houston?
Yes, they offer discounts for active military members.
How can I make a reservation for a rental car at Enterprise Rent-A-Car Houston Heights?
You can reserve your rental car online at their website or visit http://enterprise.com/reserve.
What are some nearby dining options around Enterprise Rent-A-Car on Washington Ave?
Nearby dining options include Truth BBQ, Sammy’s Wild Game Grill, Burger Vibe, Voodoo Doughnut, and Schlotzsky's on Yale Street, perfect for grabbing a meal before or after picking up your rental car.
Are there nearby financial services and ATMs near Enterprise Rent-A-Car location?
Yes, Wells Fargo bank and Bank of America ATM are nearby to assist with any financial needs during your visit.
What nearby entertainment and leisure spots can I visit near Enterprise Rent-A-Car?
You can enjoy nearby spots like Rockafeller Hall cinema, Porch Swing Pub, Kobain sports bar, and The Fabulous Satellite Lounge music venue during your visit.