Enterprise Rent-A-Car

3.8
326 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Houston, TX? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Houston Heights location today.

Location

Enterprise Rent-A-Car
3709 Washington Ave, Houston, TX
77007, United States

Hours

Reviews

3.8
326 reviews
5 stars
200
4 stars
19
3 stars
12
2 stars
19
1 star
76

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, professional, and efficient, particularly highlighting individuals like CJ and AZ for their excellent service.

Reservation Issues

Numerous reviews indicated problems with reservations, including unavailability of reserved vehicles and lack of communication regarding changes.

Vehicle Condition

Several customers reported receiving dirty or poorly maintained vehicles, raising concerns about cleanliness and safety.

Quick Process

Many customers appreciated the quick and easy rental and return process, noting that they were able to get in and out efficiently.

Negative Experiences

A significant number of reviews expressed dissatisfaction with customer service, particularly regarding rude staff and unresolved issues.
  • RA
    Roberto Andrade
    Jan 3, 2026
    5.0
    Getting the rental was quick and easy. Returning the rental was also quick and easy. The staff there are amazing!!!
  • RT
    Richard T
    Dec 17, 2025
    3.0
    The cars are worse and more expensive I think I would check other rental agencies next time .. When did a civic become a standard or full size car ...that's a company...in my opinion
  • DD
    Derek Davila
    Dec 15, 2025
    2.0
    Horribly disorganized. I made an online reservation at this location only to be told they had ZERO cars available. Chris then told me I could go to the Silber Rd location and pickup a car. So I called another Uber to that location only to find out it was CLOSED. I had to call another Uber back home. I paid $60 to just drive around town that afternoon, 0/10.
  • JN
    Jen Nickell
    Dec 5, 2025
    1.0
    The vehicle I was given was a massive safety hazard. The back right wheel was missing 3 lug nuts and had I kept driving on it, the wheel would’ve eventually came off while traveling on the freeway and I would’ve crashed. I had to stop and get a hotel since the vehicle was inoperable, and I was unable to get a replacement vehicle from Enterprise the next day so I was left stranded. I contacted the branch I rented from to inform them and was told my contract would be cancelled. I never received any follow up communication or confirmation that I would be refunded despite asking for it. My trip was interrupted and I had to pay for a hotel and I was told I wouldn’t be refunded for it. This was a terrible and unsafe experience due to negligence and I will never rent from Enterprise again. I’ve been sharing my experience with others to let them know how scary and unsafe this situation was. I’m extremely grateful I did not get into a wreck due to something that was completely preventable on Enterprise’s end.
  • TA
    Tiago Atwi
    Nov 19, 2025
    5.0
    Cadell is a real one he will take care of you. Excellent service there.

Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car in Houston Heights?

Enterprise offers a wide range of vehicles including cars, vans, luxury cars, and trucks to suit your rental needs.

Where is Enterprise Rent-A-Car located in Houston?

Enterprise Rent-A-Car is located at 3709 Washington Ave, Houston, TX 77007.