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Enterprise employee helping Enterprise car rental customer roadside in the rain
Brand Certified

Enterprise Rent-A-Car

3.8
(334 reviews)

Business Details

3709 Washington Ave, Houston, TX
77007, United States
(713) 868-1063

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Houston, TX? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Houston Heights location today.

Location

Enterprise Rent-A-Car
3709 Washington Ave, Houston, TX
77007, United States

Hours

Reviews

3.8
334 reviews
5 stars
206
4 stars
20
3 stars
12
2 stars
19
1 star
77

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, particularly mentioning individuals like CJ and AZ for their excellent service.

Reservation Issues

Numerous reviews highlighted problems with vehicle availability, including instances where customers arrived to find no cars available despite having made reservations.

Vehicle Condition

Several customers reported receiving vehicles that were not clean or had maintenance issues, raising concerns about safety and cleanliness.

Mixed Experiences

While some customers had positive experiences with quick service and good vehicles, others reported significant frustrations, including poor communication and unprofessional behavior from staff.
  • SC
    Sarah Connolly
    5 days ago
    5.0
    If you want to remove negative reviews from your Google Business, contact me via my profile; my contact details are listed there. After work you can pay..
  • MF
    Michael Flores
    Feb 6, 2026
    5.0
    Always have several vehicles available. Great Service
  • DH
    D Holmes
    Feb 5, 2026
    4.0
    In general, i assume people are hard on reviews for car rental locations but these guys were patient and very helpful. I would use this location again. The only negative is that their parking lot is hardto get into if your coming from the westbound lane
  • LR
    Linda Robicheaux
    Jan 24, 2026
    5.0
    From the time I booked online to shuttle pickup, vehicle was ready, staff is always happy to see me on almost monthly basis and always answer my questions friendly and courteous. Makes me want to top off the gas tank once I return & continue this relationship at this location at enterprise. Kudos!! GG
  • AF
    Andrea Ferrara
    Jan 22, 2026
    1.0
    !!! SCAM WARNING !!! BEWARE of this location (and Enterprise in general). They will give you a vehicle that looks to be in good conditions, then after driving it down the road and starts falling apart, you will be liable for it no matter what. It happened to me as my truck looked to be in good shape, I took pictures and everything beforehand, then drove it on the highway and the trim around the rear wheel started peeling off. I dropped the truck off at a different location, explained what happened, the guy straight up told me he could clearly see I didn''t hit anything and closed the deal there. UNTIL I got an email from Damage Recovery telling me I owe them for damages. LOL what a scam!! And this is exactly why I never rent from Enterprise. I only came here because my insurance works with Enterprise and was stuck to rent from them.

Brand Certified Facts from Enterprise Rent-A-Car

This information is certified by Enterprise Rent-A-Car and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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