Business Details
About
Car Rental AgencyVan Rental
Need a rental car in Houston, TX? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Richmond Avenue location today.
Location
Hours
Reviews
3.9
233 reviews
5 stars
148
4 stars
21
3 stars
11
2 stars3
1 star
50
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, particularly mentioning individuals like Calvin and Kereon for their exceptional service.
Reservation Issues
Several reviews highlighted problems with reservations, including unfulfilled bookings and miscommunication about vehicle availability.
Mixed Experiences
While many customers had positive experiences, there were notable complaints about rude staff and poor handling of customer concerns.
Efficiency
Customers appreciated the quick service and ease of the rental process, although some reported long wait times and delays.
Communication Problems
Numerous customers expressed frustration with long hold times on the phone and lack of timely responses from the branch.
- DCDeborah Currier2 days ago5.0Very professional. Paid attention to details. Explained everything thoroughly. Clean car. Picked me up at the collision shop everyone was friendly and have great personalities.
- ABabdellah bentaouitOct 29, 20251.0The man who works at the shop lied to me. I told him that I did not want the insurance, but I was surprised to see the amount charged. When I asked about it, he told me it was a security deposit that would be refunded after returning the car. In the end, I found out he lied to me. I will advise all my friends about this and tell them not to deal with your company.
- MCMariaLaura CabreraOct 17, 20255.0Great customer service
- SSstspaulding76Oct 11, 20255.0I’ve used enterprise rental in the past three months two times. The experience has been great. The staff was great and they gave me a ride home. Couldn’t be happier. Keep rocking enterprise car rental.
- CUChioma UkaegbuOct 1, 20255.0I would like to take a moment to commend the exceptional team at this location for consistently delivering a truly world-class customer experience. Every interaction I’ve had here has been nothing short of outstanding, and my most recent rental a few days ago was yet another example of their dedication to excellence. From the moment I walked in, I was greeted with warmth, professionalism, and genuine care. The staff went above and beyond to ensure that the entire process was seamless, efficient, and hassle-free. What truly sets this location apart is not just their attention to detail, but the way they make every customer feel valued and respected. The rental experience itself was smooth and enjoyable, and the team’s commitment to making everything easy and stress-free did not go unnoticed. Their kindness, professionalism, and willingness to go the extra mile are exactly what makes this location stand out from anywhere else. It is rare these days to encounter a team that combines world-class service with such a personal touch. I can confidently say that this location sets the gold standard for customer experience, and I will continue to use them and recommend them to others.
Frequently Asked Questions About Enterprise Rent-A-Car
Where is Enterprise Rent-A-Car located in Houston, TX?
Enterprise Rent-A-Car is located at 6440 Richmond Ave, Houston, TX 77057.
What are the operating hours of Enterprise Rent-A-Car on weekdays?
Enterprise Rent-A-Car is open Monday through Friday from 7:30 AM to 6:00 PM.
Is Enterprise Rent-A-Car open on Sundays?
No, Enterprise Rent-A-Car is closed on Sundays.
What types of vehicles can I rent at Enterprise Rent-A-Car in Houston?
Enterprise offers a wide range of vehicles including cars, vans, and luxury cars for rental.
Does Enterprise Rent-A-Car offer airport pickup services?
Yes, Enterprise Rent-A-Car provides airport pickup services for customers.
Which payment methods are accepted by Enterprise Rent-A-Car?
Enterprise Rent-A-Car accepts American Express, Cash, Check, Discover, MasterCard, and Visa.
Are there any discounts available for active military personnel?
Yes, Enterprise Rent-A-Car offers discounts for active military members.
How can I make a reservation for a rental car at this Enterprise location?
You can reserve a rental car online at the Enterprise Richmond Avenue website or by calling their local phone number +1 713-532-9339.
What nearby dining options are available around Enterprise Rent-A-Car on Richmond Avenue?
Nearby dining options include Shawarma King, a Middle Eastern and Mediterranean restaurant, and Texas Medical Response which features a burger restaurant.
Are there local services near Enterprise Rent-A-Car where I can relax or get wellness treatments?
Yes, nearby wellness services include Echo Massage for massage therapy and Star Hair Salon and Full Time Hair Studio for beauty and hair care.
What are some entertainment or event planning options near Enterprise Rent-A-Car?
Sawma Events & Entertainment provides event and wedding planning services nearby Enterprise Rent-A-Car.